Cozen O'Connor
Learning Services Program Administrator
LMS
Edtech.com's Summary
Cozen O'Connor is hiring a Learning Services Program Administrator. The role involves managing learning programs through the Learning Management System and Centers of Excellence, coordinating enrollment, communications, and reporting, and providing learner support to ensure smooth program delivery and continuous improvement.
Highlights
- Administer Learning Management System including enrollment, access, and troubleshooting.
- Manage learner cohorts, scheduling, and progression for structured learning programs.
- Collaborate with departments to align LMS use with training needs.
- Support content testing, quality assurance, and updates for accessibility and compatibility.
- Lead operations of Centers of Excellence and adoption initiatives.
- Track participation, manage intake workflows, and maintain accurate learning records.
- Provide learner onboarding, license coordination, and resource access.
- Generate and analyze reports on program participation, compliance, and learner progress.
- Document learning operations processes to support scalability and continuity.
- Required qualifications include a bachelor’s degree in Instructional Design or related field, 2+ years LMS administration, and strong organizational and communication skills.
Learning Services Program Administrator Full Description
Learning Services Program Administrator
Philadelphia, PA, United States (Hybrid)
Job Description
The Learning Services Programs Administrator is responsible for the operational administration, coordination, and scaling of the firm’s learning programs, including those delivered through the Learning Management System and Centers of Excellence. This role manages end-to-end program workflows such as intake, enrollment, cohort coordination, communications, tracking, and reporting. The role also provides a high standard of learner support, contributing to a smooth and well-coordinated learning experience.
Responsibilities
- Provide day to day administration of the Learning Management System, including learner support, enrollment assistance, course access, and troubleshooting
- Manage learner enrollment, cohort assignment, scheduling, and progression for LMS based programs and other structured learning initiatives
- Collaborate with departments to understand learning needs and supports their effective use of the LMS to deliver and manage training programs.
- Support testing, quality assurance, and updates to learning content to ensure accessibility, and compatibility
- Lead the administration of structured learning programs, including Centers of Excellence and other adoption or cohort-based initiatives
- Manage operational workflows across learning programs, including intake requests, tracking participation, and maintaining accurate records
- Coordinate learner onboarding into programs, including platform enrollment, license coordination where applicable, and access to required learning resources
- Generate, analyze, and distribute reports on software utilization, program participation, compliance, and learner progress; identify trends and recommend improvements
- Document learning operations processes and workflows to support continuity and future growth
- Provides hands-on end user support as needed, including assisting attorneys and staff with technology deployment, adoption, and day-to-day use of learning tools and systems
- Provides support as needed for the development and maintenance of eLearning courses, microlearning activities, and job aids
Qualifications
- Bachelor’s degree in Instructional Design, Educational Technology, or related field
- 2+ years of Learning Management System administration experience
- 2+ years of experience in learning operations, instructional design, eLearning development, or learner support
- Strong organizational and process management skills, with the ability to manage multiple workflows simultaneously
- Demonstrated ability to provide responsive, learner centered support
- Experience analyzing data and reports to inform operational and learning decisions
- Strong communication, collaboration, and attention to detail
Job Info
- Job Identification
- 310
- Job Category
- Business Professionals
- Posting Date
- 04/09/2026, 11:57 PM
- Job Schedule
- Full time
- Locations
- One Liberty Place, Philadelphia, PA, 19103, US
(Hybrid)
Similar Jobs
Managing Director, Leadership Development
Teach For America
🇺🇸 Charlotte, NC
Managing Director, Leadership Development
Teach For America
🇺🇸 San Francisco, CA
Training Specialist Senior/Intermediate
Michigan Medicine
🇺🇸 Hybrid - Ann Arbor, MI
Leadership Training Manager – HDU in the Field – Tampa, FL (Southeast)
The Home Depot
🇺🇸 Tampa, FL
Training Specialist - Disaster Recovery, Housing and Community Development
ICF
🇺🇸 Remote - US
