Gallagher Bassett
Learning Strategy and Emerging Talent Specialist
🇺🇸 Remote - US
🕑 Full-Time
💰 $67K - $130K
💻 Instructional Design
🗓️ January 8th, 2026
Camtasia
Canva
Edtech.com's Summary
Gallagher Bassett is hiring a Learning Strategy and Emerging Talent Specialist. The role involves creating engaging microlearning content and utilizing digital platforms to support and enhance technical training for claims teams. The specialist collaborates with various departments to ensure learning materials remain accurate, relevant, and effectively promote knowledge sharing within the organization.
Highlights
- Create targeted microlearning videos and assets to support claims technical training.
- Manage and publish learning content on SharePoint and Viva Engage platforms.
- Audit and update existing training content to maintain accuracy and relevance.
- Collaborate with Internal Communications and LSET trainers to prioritize and verify training topics.
- Gather feedback from claims teams to drive continuous improvement of learning materials.
- Required proficiency with Microsoft 365 applications, especially SharePoint, Teams, Viva, Forms, and PowerPoint.
- Preferred skills include experience with Canva, Camtasia, Articulate, and graphic design.
- Bachelor’s degree in marketing, multi-media, learning and development, or related fields plus 2+ years insurance or financial brokerage experience.
- Base salary ranges from $66,500 to $129,500 with comprehensive benefits including medical, dental, vision, retirement plans, and paid parental leave.
- Position supports technical learning for claims operations within Gallagher Bassett, a global claims services provider.
Learning Strategy and Emerging Talent Specialist Full Description
Learning Strategy and Emerging Talent Specialist
- Rolling Meadows, Illinois
- Regional and Branch Operations
- 47315
- $66,500 - $129,500
- Fully Remote Worker
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
The Learning Strategy and Emerging Talent Specialist supports technical learning within the claims organization by creating engaging, accessible content that enhances knowledge sharing and adoption. This role focuses on microlearning, digital engagement, and innovative learning strategies to complement formal technical training programs.
This role is fully remote, and candidates must be located in either the Eastern Time Zone or Central Time Zone.
How you'll make an impact
Learning Content Development
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
The Learning Strategy and Emerging Talent Specialist supports technical learning within the claims organization by creating engaging, accessible content that enhances knowledge sharing and adoption. This role focuses on microlearning, digital engagement, and innovative learning strategies to complement formal technical training programs.
This role is fully remote, and candidates must be located in either the Eastern Time Zone or Central Time Zone.
How you'll make an impact
Learning Content Development
- Create short, targeted videos to address FAQs and operational updates involving claims technical training.
- Develop microlearning assets (quick guides, visual explainers) aligned with technical training objectives.
- Ensure all content supports learning strategy and complements structured training.
- Audit existing microlearning and video assets periodically and update as needed to maintain relevance and accuracy.
Digital Engagement
- Publish and maintain SharePoint posts and templates for the LSET team.
- Use Viva Engage to increase visibility and engagement with learning content.
- Monitor engagement metrics and adjust strategies for maximum impact.
- Maintain and curate technical training playlists in SharePoint or other platforms to ensure easy access and logical flow of learning content.
Collaboration & Role Clarity
- Partner with Internal Communications and/or or other departments for consistency while focusing on claims technical training content.
- Work closely with LSET trainers to prioritize topics and maintain accuracy.
- Act as a “niche content creator” for claims technical training—not corporate messaging.
Feedback & Continuous Improvement
- Gather FAQs and feedback from claims teams to inform new content.
- Track effectiveness of learning content and iterate based on user needs.
- Regularly review and refresh outdated learning content to ensure accuracy and alignment with current claims processes and standards.
About You
Requirements:
Bachelor’s degree in marketing, multi-media, learning and development, organizational development, or education technology.
Excellent verbal and written communication skills, creativity, and organization.
2+ years directly applicable experience in insurance or financial brokerage. Proficient in developing and following individual work plan(s). Strong written and verbal communication skills.
Proficient in using Microsoft 365 applications with key strengths in SharePoint, Teams, Viva, Forms, and PowerPoint. Up to 10% travel.
Preferred Requirements: Proficient in Canva, Camtasia, and/or Articulate. Graphic design. Insurance and/or customer service learning and development experience preferred.
Behaviors: Able to collaborate with key stakeholders to identify learning needs, build out materials and implement them in a way that leads to behavior change. Excellent presence and ability to build and sustain professional relationships at all levels of the organization.
#LI-JA1
#REMOTE
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Requirements:
Bachelor’s degree in marketing, multi-media, learning and development, organizational development, or education technology.
Excellent verbal and written communication skills, creativity, and organization.
2+ years directly applicable experience in insurance or financial brokerage. Proficient in developing and following individual work plan(s). Strong written and verbal communication skills.
Proficient in using Microsoft 365 applications with key strengths in SharePoint, Teams, Viva, Forms, and PowerPoint. Up to 10% travel.
Preferred Requirements: Proficient in Canva, Camtasia, and/or Articulate. Graphic design. Insurance and/or customer service learning and development experience preferred.
Behaviors: Able to collaborate with key stakeholders to identify learning needs, build out materials and implement them in a way that leads to behavior change. Excellent presence and ability to build and sustain professional relationships at all levels of the organization.
#LI-JA1
#REMOTE
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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