Center for Applied Linguistics
Learning Support Specialist
LMS
Moodle
Edtech.com's Summary
The Center for Applied Linguistics (CAL) is hiring a Learning Support Specialist. This role involves providing customer support to learners and stakeholders, managing and designing online courses using Moodle or other LMS platforms, and assisting with training facilitation and assessment materials logistics.
Highlights
- Develop and maintain e-learning content on Moodle or other LMS platforms.
- Provide technical and customer support for learners, test administrators, and program participants.
- Assist with planning and co-facilitating live and virtual training workshops.
- Manage logistics such as enrollment processes, distribution, and shipment of learning and assessment materials.
- Require proficiency in Moodle, Microsoft Office (Word, PowerPoint, Excel), and strong communication skills.
- Minimum qualifications include three years of relevant experience or a Master’s degree in a relevant field.
- Experience in instructional design, language teaching, digital learning product creation, and working with multilingual learners preferred.
- Compensation starts at $26.37 per hour or $48,000 annually, with benefits eligibility.
- Occasional in-office presence at the Washington, D.C. office and possible travel required.
- Strong customer service, organizational, and multitasking skills are essential.
Learning Support Specialist Full Description
Learning Support Specialist
- 4646 40th St NW, Washington, DC 20016, USA
Employees work in a hybrid mode
Approximately 2 days a week in-office - Full-time
- Compensation: from USD26.37 - hourly
Company Description
**Applicants must submit a both a resume and a cover letter to be considered for this position.**
The Center for Applied Linguistics (CAL) is a nonprofit organization promoting access, equity and mutual understanding for linguistically and culturally diverse people around the world.
CAL’s mission is to promote language learning and cultural understanding by serving as a trusted source for research, resources, and policy analysis. Through its work, CAL seeks solutions to issues involving language and culture as they relate to access and equity in education and society around the globe.
CAL is located in Washington, D.C. For this position, the employee may choose to work in their preferred combination of in person at the D.C. office in a hoteling capacity, or remotely (up to 100% remote). CAL does not compensate or reimburse candidates for relocation expenses. This position is not open to candidates residing in New York, New Jersey, Pennsylvania, Texas, California, or the U.S. Territories.
Job Description
The Learning Solutions Specialist plays a dual role in providing high-quality customer support while also supporting online learning initiatives. This position is responsible for supporting learners, program participants, and stakeholders with inquiries related to training, courses, and assessment materials.
Additionally, the role involves designing and maintaining courses in Moodle (or other LMS platforms), developing digital and print-based materials, co-facilitating training workshops, and ensuring smooth enrollment processes. The specialist will also manage logistics related to learning resources, test administrator training, and assessment material distribution, which will require in-office time at CAL’s office in Washington, DC on an occasional basis. Occasional travel may be required.
ESSENTIAL DUTIES
Development & Learning Management
- Develop and maintain e-learning and blended learning content in Moodle or other LMS platforms.
- Create engaging learning materials, multimedia content, and assessments.
- Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
- Consult with internal and external stakeholders to identify new requirements and strategies.
- Ensure courses align with instructional best practices and adult learning principles.
- Track and compile user feedback and engagement data.
- Assist with tracking and managing digital credentials.
Customer Support & Administrative Assistance
- Serve as the first point of contact for learners, test administrators, and program participants, responding to inquiries via phone, email, and LMS messaging.
- Provide technical support for users navigating Moodle and other training platforms.
- Track, troubleshoot, and resolve issues related to course access, enrollment, and training materials under the supervision of a senior team member.
- Maintain a database of trained test administrators and program participants.
- Assist in the preparation, packaging, and shipment of assessment and training materials.
- Monitor and maintain inventory of training and assessment products.
- Organize and distribute learning materials for workshops, webinars, and conference presentations.
- Participate in periodic virtual and in-person meetings to improve customer support strategies
- Assist in the preparation, packaging, and shipment of assessment and training materials, which will require being in-office from time to time.
Training and Facilitation
- Assist in the planning and facilitation of live and virtual training workshops.
- Provide support for test administrator training, including LMS course setup and user assistance.
- Develop instructional guides and support resources for learners and trainers.
- Collaborate with subject matter experts to enhance training materials.
- Co-facilitate training workshops.
Qualifications
At least three years of relevant experience; OR
- A Master’s degree from an accredited college or university in a relevant field
- Experience providing technical assistance and handling customer inquiries
- Experience with language teaching and learning
- Experience creating digital learning products
- Experience working with Moodle or other LMS platforms
The ideal candidate has:
- Additional training or education in instructional design
- Familiarity with adult learning principles and instructional design models
- Experience in a nonprofit, research, or education-focused organization
- Experience working with multilingual learners in U.S. educational settings
- Experience with language assessment
KNOWLEDGE, SKILLS AND ABILITIES
- Strong customer service and interpersonal skills, with a focus on responsiveness and problem- solving.
- Proficiency in learning management systems, particularly Moodle.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel).
- Excellent writing, editing, and proofreading skills
- Ability to work independently and collaboratively in a fast-paced environment.
- High attention to detail and ability to meet deadlines.
Additional Information
COMPENSATION:
Starting at $48,000 or $26.37 per hour annually based on years of experience and skills. This position is benefits eligible.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. The employee may be required to sit or stand in a stationary position for 50% of the time. This position constantly operates a computer and other office productivity equipment. The employee may be required to move boxes of 30lbs. CAL adheres to ADA compliance and guidelines as a common practice.
ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYMENT STATEMENT
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYMENT STATEMENT
The Center for Applied Linguistics (CAL) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, CAL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CAL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAL employees to perform their job duties may result in discipline up to and including discharge.
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