University of Vermont
Licensing & Communications CSR
🇺🇸 Burlington, VT
🕑 Full-Time
💰 $22 - $25 per Hour
💻 Operations
🗓️ August 12th, 2025
Edtech.com's Summary
The University of Vermont is hiring a Licensing & Communications CSR to serve as the Licensing and Communications Coordinator and Customer Service Representative for its Research Center for Children, Youth, and Families. The role involves coordinating licensing agreements, developing communications, maintaining the website, producing catalogs, editing publications, processing orders, and providing customer service to support the nonprofit mission.
Highlights
- Coordinate licensing and communication activities for ASEBA products at RCCYF.
- Use Microsoft Word, Adobe InDesign, Photoshop, and WordPress for desktop publishing and website maintenance.
- Edit manuals, guides, and assessment forms for publication.
- Prepare and tailor license agreements and manage invoicing and payment tracking.
- Respond to customer and distributor inquiries via email and phone.
- Process sales orders within a small cross-functional customer service team.
- Backup responsibilities include paying bills, writing checks, and preparing bank deposits.
- Require an Associate’s degree and 1-3 years’ experience with relevant software; Bachelor’s in psychology and experience with QuickBooks and e-commerce preferred.
- Hourly pay range of $22.00 to $25.00.
- Position is part of a bargaining unit, may require occasional evening/weekend work, and is eligible for hybrid scheduling.
Licensing & Communications CSR Full Description
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Licensing & Communications CSR
Please carefully review the details of this position below. To apply for the position, please click the Apply for this Job button (or see the Special Instructions below if no button appears).
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The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.
For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.
Finalists for positions at UVM may be subject to a criminal background check.
For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.
Be sure to carefully review and update your application information before submitting an application!
Position Details
Position Details
Advertising/Posting Title | Licensing & Communications CSR
Posting Summary | Serve as Licensing and Communications Coordinator / Customer Service Rep for the Research Center for Children, Youth, and Families (RCCYF), publisher of social and behavior assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®). Contribute substantively to the RCCYF’s nonprofit mission by providing licensing coordination, communications development, and customer service. Creatively produce an annual catalog using desktop publishing software. Maintain dynamic website (www.aseba.org) and create enhanced product images for an e-commerce site. Edit ASEBA® manuals, guides, and assessment forms for publication. Prepare and tailor license agreements from standard templates for mental health care providers and researchers licensing the use of ASEBA® products. Communicate with applicants, generate invoices, track status of signatures and customer payments from initial license application through full execution of license agreement. Field questions and requests from customers and authorized distributors and provide responsive, thorough, and timely replies by e-mail and phone. Process sales orders through the A/R system and fulfill orders as part of small, cross-functional customer service team. Pay bills, write checks, and prepare bank deposits, in a backup capacity.
Minimum Qualifications (or equivalent combination of education and experience) | Associate’s degree in relevant area. One to three years’ experience using Microsoft Word, Adobe InDesign, PhotoShop, and/or WordPress; or equivalent combination of education and experience from which comparable knowledge and skills can be acquired.
Desirable Qualifications | Bachelor’s degree in psychology.
Experience with QuickBooks and e-commerce.
Customer service experience.
Anticipated Pay Range | $22.00 - $25.00/hour
Other Information | Ability to lift up to 25 pounds and occasionally stand for long periods.
Special Conditions | Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Bargaining unit position, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position, A probationary period may be required
FLSA | Non-Exempt
Union Position | Yes, UVMSU
Posting Summary | Serve as Licensing and Communications Coordinator / Customer Service Rep for the Research Center for Children, Youth, and Families (RCCYF), publisher of social and behavior assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®). Contribute substantively to the RCCYF’s nonprofit mission by providing licensing coordination, communications development, and customer service. Creatively produce an annual catalog using desktop publishing software. Maintain dynamic website (www.aseba.org) and create enhanced product images for an e-commerce site. Edit ASEBA® manuals, guides, and assessment forms for publication. Prepare and tailor license agreements from standard templates for mental health care providers and researchers licensing the use of ASEBA® products. Communicate with applicants, generate invoices, track status of signatures and customer payments from initial license application through full execution of license agreement. Field questions and requests from customers and authorized distributors and provide responsive, thorough, and timely replies by e-mail and phone. Process sales orders through the A/R system and fulfill orders as part of small, cross-functional customer service team. Pay bills, write checks, and prepare bank deposits, in a backup capacity.
Minimum Qualifications (or equivalent combination of education and experience) | Associate’s degree in relevant area. One to three years’ experience using Microsoft Word, Adobe InDesign, PhotoShop, and/or WordPress; or equivalent combination of education and experience from which comparable knowledge and skills can be acquired.
Desirable Qualifications | Bachelor’s degree in psychology.
Experience with QuickBooks and e-commerce.
Customer service experience.
Anticipated Pay Range | $22.00 - $25.00/hour
Other Information | Ability to lift up to 25 pounds and occasionally stand for long periods.
Special Conditions | Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Bargaining unit position, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position, A probationary period may be required
FLSA | Non-Exempt
Union Position | Yes, UVMSU
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location | Burlington, Vermont, United States
Job Open Date | 08/08/2025
Job Close Date (Jobs close at 11:59 PM EST.) |
Open Until Filled | No
Job Open Date | 08/08/2025
Job Close Date (Jobs close at 11:59 PM EST.) |
Open Until Filled | No
Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
Position Information
Position Title | Office/Prgm Support Generalist
Posting Number | S5703PO
Department | Psychiatry/55750
Position Number | 005872
Employee FTE | 1.00
Employee Term | 12
Posting Number | S5703PO
Department | Psychiatry/55750
Position Number | 005872
Employee FTE | 1.00
Employee Term | 12
Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
- Chronicle of Higher Education
- HigherEdJobs
- Inside Higher Ed
- Seven Days
- UVM Employee (Please specify below)
- UVM Employment Web Site
- Vermont JobLink (Department of Labor)
- Other (Please specify below)
- Please specify here where applicable. Enter "NA" if not applicable.
(Open Ended Question)
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
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