Edtech.com's Summary

Relias is hiring a Managed Services Consultant to run one or more recurring or one-time services in its Professional Services managed services portfolio. The role covers onboarding new and existing customers and handling the day-to-day operations and processes for each assigned service. The consultant also leads customer workshops and training and works with Client Success on the ongoing customer relationship.

Highlights

Manage customer onboarding so that customers are set up thoroughly and properly on Relias solutions, and manage day-to-day delivery of each assigned service.
Develop project plans that define scope, milestones, dependencies, timelines, and contingency plans, and keep work on schedule, within scope, and within budget.
Lead customer workshops and platform training sessions, and provide status reports to customers throughout the engagement.
Identify and manage risks and issues with the internal teams that can mitigate them, and provide technical support to customers for the duration of the engagement.
Collaborate with Client Success on the ongoing management of the customer relationship as it relates to managed services.
Keep the project management database, time logs, and project notes current, and help develop process documentation for managed services and update the department SharePoint site.
Requires a bachelor's degree, 1 year managing customer-facing projects or services in a service delivery environment, and 1 year implementing SaaS-based products and delivering training.
Needs experience with project management tools and methodologies and the ability to connect software systems through APIs, with experience onboarding healthcare customers preferred.
Hybrid role based at the Morrisville, NC headquarters about 30 to 40 days per quarter, with candidates required to live in North Carolina within roughly a one-hour commute.

Managed Services Consultant Full Description

Job Description

The managed services consultant is responsible for managing one or more recurring and/or one-time services in the Professional Services Managed Services portfolio. This role will be responsible for onboarding process for new and existing customers and managing the day-to-day operations and processes for assigned services.

WHAT YOU’LL DO:

Manage the customer onboarding process to ensure that customers are set up thoroughly and properly on the Relias solutions.
Developing project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identifying and managing risks and issues, and working with internal teams for mitigation
Lead customer workshops and training sessions.
Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget
Developing and fostering positive relationships and building rapport with customers
Utilizing current and best practice implementation documentation and toolkits
Ensure that project management database is kept up to date and all time is logged and project notes are complete
Manage the day-to-day delivery of assigned services to new and existing customers.
Providing technical support to customers throughout the duration of the engagement
Conducting platform training sessions in various settings for internal and external customers as required
Collaborate with Client Success (if applicable) on the ongoing management of the customer relationship as it relates to managed services
Maintaining in-depth knowledge of the Relias Solutions and Platforms
Utilizing current and best practice implementation documentation and toolkits
Assist with developing and maintaining process documentation for managed services processes
Assist with updating department SharePoint site
Act as liaison to other departments as assigned
Other duties as assigned

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s Degree
1 years in a service delivery environment managing customer facing projects or services
1 years implementing SaaS based products and solutions and delivering training
Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Ability to effectively connect and manage the interaction between different software systems, applications, or services through Application Programming Interfaces (APIs)
Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.

IT WOULD BE NICE IF YOU:

Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Additional Information

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

All your information will be kept confidential according to EEO guidelines.

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Managed Services Consultant

Edtech.com's Summary

Managed Services Consultant Full Description

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