Edtech.com's Summary

Relias is hiring a Managed Services Consultant to manage recurring and one-time services within their Professional Services Managed Services portfolio. The role involves onboarding new and existing customers, overseeing day-to-day operations, developing project plans, leading training sessions, and ensuring effective communication and service delivery.

Highlights

Manage customer onboarding process and ensure proper setup on Relias solutions.
Develop project plans including scope, milestones, timelines, and contingency plans.
Lead customer workshops, training sessions, and provide ongoing technical support.
Utilize project management tools, CRM tools, and best practices to maintain schedules and communication.
Build and maintain positive client relationships, collaborating with internal teams and Client Success departments.
Bachelor's Degree and at least 1 year of experience in service delivery and SaaS product implementation required.
Experience with project management methodologies and software, and ability to handle API integrations.
Preferred experience includes healthcare setting familiarity and knowledge of application integrations like SSO and API/Web Services.
Demonstrated ability to proactively manage tasks and collaborate within diverse teams.
Relias offers a flexible hybrid work environment, comprehensive benefits, and career development opportunities.

Managed Services Consultant Full Description

Managed Services Consultant

Are you looking for a high energy, strategic, and fast-paced position as a Managed Services Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
- 20%+ annual employee promotion and transfer rate
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees

The managed services consultant is responsible for managing one or more recurring and/or one-time services in the Professional Services Managed Services portfolio. This role will be responsible for onboarding process for new and existing customers and managing the day-to-day operations and processes for assigned services.

WHAT YOU’LL DO:

Manage the customer onboarding process to ensure that customers are set up thoroughly and properly on the Relias solutions.
Develop project plans, identify scope, milestones, dependencies, timelines, and contingency plans
Utilize tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identifying and managing risks and issues, and working with internal teams for mitigation
Lead customer workshops and training sessions.
Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget
Develop and fostering positive relationships and build rapport with customers
Utilize current and best practice implementation documentation and toolkits
Ensure that project management database is kept up to date and all time is logged and project notes are complete
Manage the day-to-day delivery of assigned services to new and existing customers.
Providing technical support to customers throughout the duration of the engagement
Conduct platform training sessions in various settings for internal and external customers as required
Collaborate with Client Success (if applicable) on the ongoing management of the customer relationship as it relates to managed services
Maintain in-depth knowledge of the Relias Solutions and Platforms
Utilize current and best practice implementation documentation and toolkits
Assist with developing and maintaining process documentation for managed services processes
Assist with updating department SharePoint site
Act as liaison to other departments as assigned
Other duties as assigned

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s Degree
1 year in a service delivery environment managing customer facing projects or services
1 year implementing SaaS based products and solutions and delivering training
Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Utilization of CRM tools to improve overall client experience
Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Ability to effectively connect and manage the interaction between different software systems, applications, or services through Application Programming Interfaces (APIs)
Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
Work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
The ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.

IT WOULD BE NICE IF YOU HAVE:

Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

Original Job Description

Managed Services Consultant

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
- 20%+ annual employee promotion and transfer rate
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees

Manage the customer onboarding process to ensure that customers are set up thoroughly and properly on the Relias solutions.
Develop project plans, identify scope, milestones, dependencies, timelines, and contingency plans
Utilize tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identifying and managing risks and issues, and working with internal teams for mitigation
Lead customer workshops and training sessions.
Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget
Develop and fostering positive relationships and build rapport with customers
Utilize current and best practice implementation documentation and toolkits
Ensure that project management database is kept up to date and all time is logged and project notes are complete
Manage the day-to-day delivery of assigned services to new and existing customers.
Providing technical support to customers throughout the duration of the engagement
Conduct platform training sessions in various settings for internal and external customers as required
Collaborate with Client Success (if applicable) on the ongoing management of the customer relationship as it relates to managed services
Maintain in-depth knowledge of the Relias Solutions and Platforms
Utilize current and best practice implementation documentation and toolkits
Assist with developing and maintaining process documentation for managed services processes
Assist with updating department SharePoint site
Act as liaison to other departments as assigned
Other duties as assigned

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s Degree
1 year in a service delivery environment managing customer facing projects or services
1 year implementing SaaS based products and solutions and delivering training
Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Utilization of CRM tools to improve overall client experience
Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Ability to effectively connect and manage the interaction between different software systems, applications, or services through Application Programming Interfaces (APIs)
Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
Work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
The ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.

IT WOULD BE NICE IF YOU HAVE:

Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

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