Manager, Assessment & Psychometrics

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Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Location: This is a full-time, in-office position requiring 5 days per week in

Salt Lake City, UT. Designed to foster the collaboration and connection that fuel our best work.

We are looking for someone who:

• Lead and supervise a team of assessment strategists and psychometricians, including hiring, onboarding, training, development, coaching, mentoring, and performance management.

• Establish the vision, strategy, and goals for assessment quality, innovation, and psychometric rigor across academic programs.

• Ensure assessments are valid, reliable, fair, and aligned with competency frameworks, accreditation standards, and institutional goals.

• Oversee the application of psychometric methods, including test design, calibration, equating, scaling, and statistical analysis of assessment data.

• Partner with academic and institutional leaders to define program-level and institution-wide success metrics for assessment.

• Ensure assessment strategies, instruments, and policies comply with accreditation, regulatory, and professional standards.

• Collaborate with curriculum, product, and faculty teams to align assessment strategies with program learning outcomes.

• Use assessment data and psychometric evidence to identify trends, evaluate program effectiveness, and recommend improvements.

• Provide reports, presentations, and recommendations to leadership based on assessment performance, validity studies, quality audits, and other relevant analyses.

• Monitor project timelines, resources, and budgets to ensure deliverables are completed on time and within scope.

• Foster a culture of continuous improvement by leveraging research, AI, and emerging technologies to advance assessment practices.

• Perform other job-related duties as assigned.

This job description provides a general representation of job requirements rather than a comprehensive inventory of all responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Candidates should bring a strong understanding of:

Knowledge, Skills, and Abilities

• Demonstrated leadership experience managing technical and strategic teams within assessment and psychometrics.

• Strong expertise in assessment strategy, validity frameworks, and psychometric methods, including Item Response Theory (IRT), Classical Test Theory (CTT), equating, scaling, and Differential Item Functioning (DIF) analysis.

• Ability to manage projects and teams within a complex, matrixed organization while navigating competing priorities.

• Excellent data analysis and interpretation skills, with the ability to translate complex psychometric findings into clear, actionable recommendations.

• Strong written and verbal communication skills, with the ability to present technical information to diverse audiences, including senior leadership, faculty, and external partners.

• Experience applying assessment strategies within competency-based, online, or higher education environments.

• Ability to coach and develop team members while fostering a culture of innovation, collaboration, and continuous improvement.

• Strong judgment, problem-solving, and decision-making skills in a dynamic and evolving environment.

• Knowledge of accreditation standards, accessibility requirements, and assessment best practices within higher education.

Minimum Requirements

• Bachelor's degree in Psychometrics, Educational Measurement, Educational Psychology, Assessment, or a related field.

• Five (5) years of experience in assessment development, psychometrics, educational measurement, learning science, learning design, or instructional design, including at least two (2) years in a supervisory or team leadership role.

• Proven track record managing both the strategic and technical aspects of assessment design, validation, and evaluation.

Preferred Requirements

• Experience working within competency-based, online, or large-scale assessment environments.

• Demonstrated experience implementing innovative assessment models and technologies.

• Demonstrated success stabilizing, structuring, and advancing complex or ambiguous initiatives.

Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.