Manager, Customer Success

🇺🇸 Dallas, TX 🕑 Full-Time 💰 $86K - $127K 💻 Customer Success 🗓️ February 11th, 2026

Edtech.com's Summary

PowerSchool Group LLC is hiring a Manager, Customer Success. The role involves leading a team of Customer Success Managers to drive product adoption, ensure customer value realization, maintain strong relationships, and support long-term partnerships with educational clients. The manager also collaborates cross-functionally and optimizes customer success processes to improve outcomes.

Highlights

Lead, coach, and develop a team of Customer Success Managers aligned with customer-centric values.
Drive product adoption, usage maturity, onboarding, training, and success planning to ensure measurable client value.
Manage ongoing customer relationship health, strategic touchpoints, feedback gathering, and risk mitigation.
Collaborate with EICs, Account Management, Support, Product, and Professional Services for seamless customer experience.
Design and implement scalable customer success processes and analyze adoption trends and engagement metrics.
Serve as a senior escalation point for customer concerns to maintain high satisfaction levels.
Minimum 5 to 8 years of relevant experience and bachelor's degree or equivalent work experience required.
Experience managing small to midsized teams and customer health monitoring or forecasting processes.
Preferred experience in EdTech or SaaS customer management and familiarity with Salesforce CRM.
Compensation estimated between $86,000 - $126,800 USD; includes comprehensive insurance, 401(k), paid time off, parental leave, tuition reimbursement, and wellness programs.

Manager, Customer Success Full Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $86,000 - $126,800 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

Original Job Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage