Manager, Desktop Engineering

🇺🇸 Hybrid - Norfolk, VA 🕑 Full-Time 💰 $80K 💻 Information Technology 🗓️ May 11th, 2026

Edtech.com's Summary

Old Dominion University is hiring a Manager, Desktop Engineering. This role leads and manages the delivery of desktop support services by providing technical guidance and coordinating support for university-managed IT resources such as workstations, laptops, mobile devices, virtual desktops, cloud services, printers, and applications while fostering a culture of customer service and continuous improvement.

Highlights

Supervise and coordinate desktop support including networked and stand-alone workstations, laptops, mobile devices, virtual desktops, Office 365, printers, and client/server applications.
Provide leadership by mentoring desktop technicians and managing resource allocation to ensure operational excellence.
Utilize service management platforms like ServiceNow and PeopleSoft for incident management and documentation.
Apply technical expertise in Windows, macOS, Linux, iOS, Android, and related hardware/peripherals.
Automate workflows using scripting tools such as PowerShell, VBScript, or Batch.
Demonstrate experience in troubleshooting complex interdisciplinary systems including research software and specialized workstations.
Knowledge of university purchasing processes and grant-funded equipment management.
Required certification includes CompTIA A+, Network+, Security+ or equivalent experience.
Salary commences at $80,000, commensurate with education and experience.
Position requires working a traditional 40-hour week with hybrid work options available after proven performance.