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Auburn University

Manager, Financial Aid & Scholarships Outreach & Student Services

🇺🇸 Auburn, AL

🕑 Full-Time

💰 $52K - $88K

💻 Academic Advising

🗓️ October 11th, 2025

CRM

Edtech.com's Summary

Auburn University is hiring a Manager, Financial Aid & Scholarships Outreach & Student Services. The role manages all student-facing services and outreach for the Office of Financial Aid & Scholarships, leads a team to provide guidance on financial aid and scholarship processes, and collaborates with campus partners to support recruitment and retention efforts.

Highlights

  • Lead outreach initiatives and represent Financial Aid at recruitment, orientations, and campus events.

  • Manage a team of counselors providing front-line financial aid and scholarship support to students and families.

  • Oversee service delivery across walk-ins, virtual, and phone interactions; recommend staffing adjustments.

  • Develop, review, and distribute targeted communications for various student populations.

  • Utilize data and feedback to improve student services and operational efficiency.

  • Maintain current knowledge of federal, state, and institutional aid policies and procedures.

  • Required: Bachelor’s degree with 5 years or Master’s degree with 3 years in financial aid, scholarships, enrollment, or student services.

  • Strong customer service, communication, public speaking skills, and knowledge of aid regulations required.

  • Desired: Certifications (e.g. NASFAA), experience with CRM and student systems like Slate, NextGen, CampusLogic, and proven leadership skills.

  • Salary range: $51,590 - $87,700 annually.