Edtech.com's Summary

AAA Washington is hiring a Manager, Instructional Design and Training Content Development. The role requires designing, developing, and delivering engaging training content to drive employee growth and support organizational transformation. The manager partners with stakeholders to identify learning needs and uses advanced authoring tools to create effective, accessible learning solutions.

Highlights

Design, develop, and deliver diverse learning solutions including eLearning, videos, simulations, and instructor-led materials.
Manage end-to-end project delivery from needs analysis to evaluation.
Collaborate with stakeholders and subject matter experts to clarify training objectives.
Use advanced tools such as Articulate 360 suite, Adobe Creative Suite, and Camtasia for content creation.
Administer and maintain the Learning Management System, including course setup and reporting.
Evaluate training effectiveness using the Kirkpatrick Model or similar frameworks.
Maintain training content with updated policies, branding, and organizational changes.
Ensure learning materials meet DEI and WCAG accessibility standards.
Bachelor's degree in Instructional Design or related field plus 4+ years of relevant experience.
Salary range $98,634 - $113,424 with comprehensive benefits including health insurance, PTO, 401(k) match, and travel discounts.

Manager, Instructional Design and Training Content Development Full Description

Manager, Instructional Design and Training Content Development

Location

Bellevue (Corporate Office), WA

Job Code

2310

Manager, Instructional Design and Training Content Development

WHAT YOU’LL DO:

This role is responsible for the design, development, and delivery of engaging training content that drives employee growth, supports organizational transformation, and strengthens performance across the business.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

Designs, develops, and delivers high-quality learning solutions, including eLearning modules, videos, simulations, instructor-led materials, job aids, and blending learning programs.
Owns end-to-end project delivery, from needs analysis and learning objectives through content design, development, implementation, and evaluation.
Partners with stakeholders and subject matter experts (SMEs) to identify learning needs, clarify objectives, and transform complex information into engaging, accessible, and results-oriented training.
Applies instructional design best practices and adult learning principles to ensure training is relevant, practical, and impactful.
Uses advanced authoring tools such as Articulate Storyline, Rise, Adobe Creative Suite, and Camtasia to build content that meets high standards of interactivity, design, and usability.
Administers and maintains the Learning Management System (LMS), including course setup, enrollment management, tracking, reporting, and troubleshooting to ensure a seamless learner experience.
Evaluates training effectiveness using the Kirkpatrick Model (or similar frameworks), gathering data and feedback to inform continuous improvement.
Maintains and refresh existing training content to reflect updated policies, tools, branding, or organizational changes.
Champions accessibility and inclusivity, ensuring all learning materials meet DEI and WCAG standards.
Contributes to the broader Learning and Development (L&D) strategy, advising on curriculum planning, learning pathways, and opportunities to enhance engagement and scalability.
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Instructional Design, Learning & Development, Education, Communications, or a related field, or equivalent experience.
4+ years of experience in instructional design, training content development, or corporate learning, including developing digital and instructor-led learning solutions from concept to launch.

PREFERRED QUALIFICATIONS:

Experience in corporate learning environments, particularly within organizations undergoing transformation or rapid growth
Familiarity with data-driven evaluation and continuous improvement methods in learning

KNOWLEDGE, SKILLS, ABILITIES:

Advanced proficiency with eLearning authoring tools (Articulate 360 suite), video/audio editing tools (Camtasia, Adobe Premiere), and graphic design software (Photoshop, Illustrator)
Deep understanding of instructional design methodologies (ADDIE, SAM), and adult learning theory
Familiarity with LMS administration, SCORm/xAPI standards, and learning technology ecosystems.
Strong analytical and organizational skills, with the ability to manage multiple projects and priorities independently
Excellent communication, consultation, and collaboration skills across technical and non-technical audiences
High attention to detail and commitment to delivering polished, effective, and learner-centered materials
Knowledge of accessibility standards and inclusive design principles

SALARY:

Hiring Range: $98,634 - $113,424

BENEFITS WE OFFER:

Health insurance (medical, vision, dental and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability and Long-Term Disability insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts and Perks
Paid, on-going training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

Equipment used: Computer, phone, various virtual technologies and programs, other office equipment
Travel: Rarely Travel

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Original Job Description

Manager, Instructional Design and Training Content Development

Location

Bellevue (Corporate Office), WA

Job Code

2310

Manager, Instructional Design and Training Content Development

WHAT YOU’LL DO:

WHO WE ARE:

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

ESSENTIAL DUTIES/RESPONSIBILITIES:

Designs, develops, and delivers high-quality learning solutions, including eLearning modules, videos, simulations, instructor-led materials, job aids, and blending learning programs.
Owns end-to-end project delivery, from needs analysis and learning objectives through content design, development, implementation, and evaluation.
Partners with stakeholders and subject matter experts (SMEs) to identify learning needs, clarify objectives, and transform complex information into engaging, accessible, and results-oriented training.
Applies instructional design best practices and adult learning principles to ensure training is relevant, practical, and impactful.
Uses advanced authoring tools such as Articulate Storyline, Rise, Adobe Creative Suite, and Camtasia to build content that meets high standards of interactivity, design, and usability.
Administers and maintains the Learning Management System (LMS), including course setup, enrollment management, tracking, reporting, and troubleshooting to ensure a seamless learner experience.
Evaluates training effectiveness using the Kirkpatrick Model (or similar frameworks), gathering data and feedback to inform continuous improvement.
Maintains and refresh existing training content to reflect updated policies, tools, branding, or organizational changes.
Champions accessibility and inclusivity, ensuring all learning materials meet DEI and WCAG standards.
Contributes to the broader Learning and Development (L&D) strategy, advising on curriculum planning, learning pathways, and opportunities to enhance engagement and scalability.
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Instructional Design, Learning & Development, Education, Communications, or a related field, or equivalent experience.
4+ years of experience in instructional design, training content development, or corporate learning, including developing digital and instructor-led learning solutions from concept to launch.

PREFERRED QUALIFICATIONS:

Experience in corporate learning environments, particularly within organizations undergoing transformation or rapid growth
Familiarity with data-driven evaluation and continuous improvement methods in learning

KNOWLEDGE, SKILLS, ABILITIES:

Advanced proficiency with eLearning authoring tools (Articulate 360 suite), video/audio editing tools (Camtasia, Adobe Premiere), and graphic design software (Photoshop, Illustrator)
Deep understanding of instructional design methodologies (ADDIE, SAM), and adult learning theory
Familiarity with LMS administration, SCORm/xAPI standards, and learning technology ecosystems.
Strong analytical and organizational skills, with the ability to manage multiple projects and priorities independently
Excellent communication, consultation, and collaboration skills across technical and non-technical audiences
High attention to detail and commitment to delivering polished, effective, and learner-centered materials
Knowledge of accessibility standards and inclusive design principles

SALARY:

Hiring Range: $98,634 - $113,424

BENEFITS WE OFFER:

Health insurance (medical, vision, dental and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability and Long-Term Disability insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts and Perks
Paid, on-going training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education

WORK ENVIRONMENT & PHYSICAL DEMANDS:

OTHER:

Equipment used: Computer, phone, various virtual technologies and programs, other office equipment
Travel: Rarely Travel

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Manager, Instructional Design and Training Content Development

Edtech.com's Summary

Manager, Instructional Design and Training Content Development Full Description

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