Edtech.com's Summary

Ferrara is hiring a Manager, Learning Experience & Innovation to lead the design and delivery of modern, scalable digital learning programs while administering the SuccessFactors LMS. The role involves creating engaging learning experiences, maintaining content libraries, managing LMS operations, and integrating emerging technologies to innovate instructional design.

Highlights

Design and implement impactful learning experiences using adult learning theory and instructional design practices.
Build and maintain scalable learning content libraries, including certification programs and assessments.
Administer SuccessFactors LMS by managing accounts, permissions, troubleshooting, and content uploads.
Measure learning program effectiveness through performance metrics and feedback analysis.
Research and incorporate emerging AI and learning technologies into learning solutions.
Develop and deliver training to LMS users and provide ongoing technical support.
Maintain compliance with data protection regulations and organizational policies.
Require at least 5 years of SuccessFactors LMS administration experience and a bachelor's degree in IT, Human Resources, Education, or related fields.
Salary range is $102,500 - $142,500 annually with eligibility for annual bonuses and comprehensive benefits.
Collaborate cross-functionally to improve LMS platforms and support organizational learning strategies.

Manager, Learning Experience & Innovation Full Description

Manager, Learning Experience & Innovation ‎

Work Location: Chicago
Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.
Want to make an impact?
The Manager, Learning & Innovation will lead the design and delivery of modern, engaging and scalable digital learning experiences.
Ways you will make a difference
Learning Experience Design

Designing impactful learning experiences by applying adult learning theory and instructional design best-practices to create modern learning programs
Build and maintain scalable content libraries, including learner journeys, certification programs, videos, and assessments
Serve as the learner’s advocate, ensuring content is relevant, accessible, and engaging
Measure and analyze the impact of learning programs using performance metrics and feedback loops
Research emerging AI and learning technologies, bringing innovative ideas into instructional design and enablement

LMS Administration

Administer and maintain the SuccessFactors LMS, ensuring it is up-to-date, secure, and accessible
Manage user accounts, permissions, and roles
Troubleshoot and resolve system issues in collaboration with IT and SuccessFactors support teams
Content Management: upload, test, and manage learning content, courses, and other educational materials
Ensure content complies with organizational and industry standards and legal requirements
Generate and distribute regular reports on course participation, completion rates, and other key metrics
Analyze data to identify trends and support decision-making for learning strategies
Provide technical support to users, addressing inquiries and resolving issues related to the LMS
Develop and deliver training sessions and materials to help users effectively navigate the system
Identify opportunities for system improvements and enhancements between platforms (LMS, Percipio, Alchemy, etc.)
Test new features and functionality as they are released, ensuring they meet organizational needs
Maintain thorough documentation of system processes and procedures. Ensure compliance with data protection regulations and organizational policies

Skills that will make you successful

Strong understanding of management systems, excellent organizational skills, and a proactive approach to system improvements
Deep technical aptitude and familiarity with LMS platforms and technology
Excellent organizational and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders

Experiences that will support your success

Bachelor’s degree in information technology, Human Resources, Education, or a related field
Minimum 5 years’ experience as a SuccessFactors LMS administrator
Experience with data analysis and reporting tools

What We Offer

At Ferrara, we’re proud to support our employees by providing comprehensive benefits such as health insurance, dental insurance, a 401(k), and paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Candy-2025-OE-QR

Compensation

The salary range for this role is $102,500 - $142,500 annually.

Ferrara’s success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at www.ferrara.com or www.linkedin.com/company/ferrara-.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Nearest Major Market: Chicago

Original Job Description

Manager, Learning Experience & Innovation ‎

Designing impactful learning experiences by applying adult learning theory and instructional design best-practices to create modern learning programs
Build and maintain scalable content libraries, including learner journeys, certification programs, videos, and assessments
Serve as the learner’s advocate, ensuring content is relevant, accessible, and engaging
Measure and analyze the impact of learning programs using performance metrics and feedback loops
Research emerging AI and learning technologies, bringing innovative ideas into instructional design and enablement

LMS Administration

Administer and maintain the SuccessFactors LMS, ensuring it is up-to-date, secure, and accessible
Manage user accounts, permissions, and roles
Troubleshoot and resolve system issues in collaboration with IT and SuccessFactors support teams
Content Management: upload, test, and manage learning content, courses, and other educational materials
Ensure content complies with organizational and industry standards and legal requirements
Generate and distribute regular reports on course participation, completion rates, and other key metrics
Analyze data to identify trends and support decision-making for learning strategies
Provide technical support to users, addressing inquiries and resolving issues related to the LMS
Develop and deliver training sessions and materials to help users effectively navigate the system
Identify opportunities for system improvements and enhancements between platforms (LMS, Percipio, Alchemy, etc.)
Test new features and functionality as they are released, ensuring they meet organizational needs
Maintain thorough documentation of system processes and procedures. Ensure compliance with data protection regulations and organizational policies

Skills that will make you successful

Strong understanding of management systems, excellent organizational skills, and a proactive approach to system improvements
Deep technical aptitude and familiarity with LMS platforms and technology
Excellent organizational and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders

Experiences that will support your success

Bachelor’s degree in information technology, Human Resources, Education, or a related field
Minimum 5 years’ experience as a SuccessFactors LMS administrator
Experience with data analysis and reporting tools

What We Offer

Compensation

The salary range for this role is $102,500 - $142,500 annually.

EQUAL OPPORTUNITY

Nearest Major Market: Chicago

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Manager, Learning Experience & Innovation

Edtech.com's Summary

Manager, Learning Experience & Innovation Full Description

Manager, Learning Experience & Innovation ‎

Technical Specialist

Learning Experience Designer

Head of Curriculum

Instructional Designer

Learning Experience Partner Lead (Technology)