Edtech.com's Summary

Massachusetts Institute of Technology is hiring a Manager, Learning Services. The role leads the Human Resources team that maintains and supports MIT's Institute-wide learning management system, which delivers professional, compliance, and workforce training rather than academic courses. The manager also guides the Oracle LMS implementation that is part of MIT's multi-year ERP (enterprise resource planning) transformation.

Highlights

Manage, coach, and provide backup for a Learning Services team of 2 to 4 employees with specialized responsibilities, building a culture of expertise, responsiveness, and customer service.
Oversee maintenance, development, and operational support for the Institute-wide learning management system used for professional, compliance, and workforce training.
Advise Institute training providers on learning strategy and implementation, including high-volume compliance and regulatory training.
Partner with functional, technical, and project stakeholders to keep the LMS integrated with identity-management, data-platform, and vendor systems.
Lead and contribute to the Oracle LMS implementation, from requirements gathering, business process design, and configuration decisions through data conversion, testing, training, change management, and go-live readiness.
Provide post-implementation support and assess post-go-live opportunities for strategic improvements, expanded functionality, and enhancements.
Bachelor's degree, at least five years of related experience, and supervisory experience are required.
Master's degree and experience with learning management systems in a complex environment, particularly Oracle LMS, are preferred, along with MIT experience and Cognos experience.
Preferred strengths include analytical skill in training data management and oversight and the leadership capability to drive training compliance achievement Institute-wide.
Pay range of $104,400 to $150,000 for a full-time, exempt position in Cambridge, MA.

Manager, Learning Services Full Description

MANAGER, LEARNING SERVICES, Human Resources, manages the Learning Services Team, which provides maintenance, development, and operational support for the Institute-wide Learning Management System (LMS); supports professional, compliance, and workforce training, not academic course delivery or academic learning technologies; advises institute training providers on learning strategy and implementation, including high-volume compliance and regulatory training; supervises, coaches, and provides backup for a staff of 2–4 employees with specialized responsibilities; fosters a team culture of expertise, responsiveness, and exceptional customer service; partners with functional, technical, and project stakeholders to ensure that the LMS integrates effectively with related identity-management, data-platform, and vendor systems; leads and contributes to the implementation of the Oracle LMS as part of MIT’s multi-year ERP transformation, including requirements gathering, business process design, configuration decisions, data conversion, testing, training, change management, go-live readiness, and post-implementation support; and assesses post-go-live opportunities for strategic improvements, expanded functionality, and enhancements.

Job Requirements

REQUIRED: Bachelor’s degree; a minimum of five years of related experience; and supervisory experience. PREFERRED: Master’s degree; experience with Learning Management Systems (LMS) in a complex environment; experience with Oracle LMS; MIT Experience; leadership capability to drive training compliance achievement Institute-wide; excellent communications skills and a commitment to exceptional customer service; exceptional analytical skills, with an emphasis on training data management and oversight; Cognos experience; ability to design and manage both detailed and high-level processes; ability to research and resolve technical and process problems quickly and accurately; capacity to learn software applications quickly; and ability to work collaboratively.

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Manager, Learning Services

Edtech.com's Summary

Manager, Learning Services Full Description

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