Edtech.com's Summary

Elgin Community College is hiring a Manager of Student Support Services. The role involves leading student support programs, managing partnerships with high schools, overseeing retention initiatives, supervising staff, analyzing student data, and developing outreach strategies to enhance student success.

Highlights

Lead and coordinate student support activities related to the federal TRIO Student Support Services grants.
Supervise and evaluate program staff, assign work, and ensure effective communication.
Manage implementation of grant support services including event planning, student intake, recruitment, and referral development.
Collect, analyze student data, assist in proposal writing and annual reporting.
Work with diverse populations and maintain confidentiality according to privacy laws.
Required skills include proficiency in Microsoft Office Suite and Google applications, budget management, collaboration, and communication.
Qualifications require a bachelor's degree or equivalent, 3-5 years of related experience, and knowledge of TRIO grants and educational best practices.
Salary ranges from $54,932 to $73,243 annually, includes benefits such as medical, dental, vision, life insurance, retirement plans, and tuition reimbursement.
Work schedule Monday-Thursday 8am-7pm and Friday 8am-4pm with flexibility for evenings/weekends as needed.
Preferred qualifications include a master's degree, experience with TRIO programs, employee supervision, and Spanish communication skills.

Manager of Student Support Services Full Description

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

8:00am-7:00pm Monday-Thursday; 8:00am-4:00pm- Friday

Rate of Pay:

This is a Full-Time Administrative position at grade 14, with an annual salary range of $54,932 to $73,243. The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits:

Medical, Dental, Vision Insurance
Life and Long-Term Disability Insurance
Flexible Spending Account (FSA, DCA, Commuter)
Retirement Plans (Pension, 457b, 403b)
Time Off with Pay
Professional Development/Expense
Tuition Reimbursement
Employee Assistance Program (EAP)
Sick Banks

FLSA Status:

Exempt

Grant Funded:

Yes

Job Summary:

An employee in this classification performs work of moderate difficulty by being responsible for the coordination of educational support services and activities associated with the implementation of the federal TRIO Student Support Services grants. Work is distinguished by collaborating with staff, faculty, other ECC student services departments and community in order to provide comprehensive support for students. General direction is received by the assigned manager.

Required Knowledge, Skills & Abilities:

1. Bachelors degree or equivalent combination of training and experience.
2. Three to five years working in education, social work or related fields
3. Considerable knowledge of evidence-based practices demonstrated to improve college outcomes for disadvantaged youth
4. Considerable knowledge of the electronic Code of Federal Regulations (CFR) for grants
5. Considerable knowledge of the TRIO grant application, award, and annual reporting processes
6. Good knowledge of Multi-tiered system of support (MTSS) employed by secondary schools the Upward Bound program supports
7. Good knowledge of post-high school pathway options for students including educational/ training requirements and paths for various careers
8. Good knowledge of academic advising, career advising, transfer advising, and financial aid application and awards
9. Good knowledge of cultural and generational differences.
10. Considerable skill in collaborating with partners to effectively implement programming.
11. Considerable skill in problem solving and decision-making regarding issues related to the scope of position.
12. Considerable skill in budget management.
13. Considerable skill in all forms of communications
14. Considerable skills in Microsoft Office Suite and Google applications
15. Considerable skill to handle multiple tasks and responsibilities simultaneously while maintaining attention to detail and accuracy.
16. Considerable skill in analyzing problems and developing creative and innovative solutions.
17. Considerable analytical skills to synthesize data, identify patterns, and use evidence to inform actions
18. Considerable skill in developing and maintaining positive and professional relationships with internal and external customers from diverse populations.
19. Lived experience overcoming barriers similar to the target population to be served.
20. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Desired Knowledge, Skills & Abilities:

1. Masters degree
2. Work experience with college students and/or TRIO grant programs
3. Considerable skill in supervision of employees.
4. Considerable skill in all forms of communications in Spanish

Essential Duties:

1. Provide guidance and support to assigned students, maintain student documentation, refer students to necessary internal and external support resources, and monitor participant academic progress.
2. Hire, train, supervise and evaluate assigned program staff. Staff supervision includes assigning work to ensure implementation of grant services, providing consistent communication with staff, and monitoring staff performance.
3. Manage implementation of support service activities for the grant program, including develop annual program calendar, planning and implementing events/services, and maintaining written procedures. Coordinate and implement service delivery for the grant program, including student intake and assigning students to Coordinators for support. Monitor student participation and ensure timely student recruitment. Develop contacts for service referrals.
4. Oversee the implementation of all activities and services necessary to achieve project objectives. Maintain quality control processes to ensure accurate data collection and record keeping. Assist with data collection and evaluation of program activities. Assist with proposal writing and annual reports.
5. Maintains confidentiality of privileged information and adheres to applicable privacy laws
6. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
7. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
8. Adheres to department guidelines for attendance and punctuality
9. Demonstrates independent judgement and discretion in making position related decisions.
10. May need to be available to respond to after-hours emergency calls on a rotating basis

Other Duties:

1. Perform other job-related duties as assigned which pertain to the job description.
2. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Light (up to 25 lbs occasionally or 10lbs frequently)

Visual Acuity:

Visual acuity (arm's length)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

If more than one environmental condition should be included, please add them here.

Current SSECCA Union Member Information:

The initial posting date for this position is 04/24/2026. Elgin Community College Support Staff Association (SSECCA) members that apply by 05/01/2026 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

Original Job Description