Manager, Operations

Manager, Operations

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 Details 

Open Date  | 02/27/2026
Requisition Number  | PRN44372B
Job Title  | Manager, Operations
Working Title  | Senior Manager for Scholarship Eligibility & Analysis
Career Progression Track  | G
Track Level  |
FLSA Code  | Administrative
Patient Sensitive Job Code?  | No
Standard Hours per Week  | 40
Full Time or Part Time?  | Full Time
Shift  | Day
Work Schedule Summary  | Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary
Can be remote anywhere in US
VP Area  | Academic Affairs
Department  | 00294 - Financial Aid
Location  | Other
City  | Other
Type of Recruitment  | External Posting
Pay Rate Range  | $90,000 - $104,500
Close Date  | 05/27/2026
Priority Review Date (Note - Posting may close at any time)  |

Job Summary  | Position leads comprehensive management and analyses to ensure scholarships are accessible, available, compliant, and well-managed. Evaluates and analyzes information and data for trends and projections, and prepares reports, to support effective and sustainable scholarship programs. Designs, implements, and refines monitoring mechanisms that support effective scholarship administration and student services, including development and delivery of training and policies. Ensures compliance with applicable statutes, regulations, and policies (federal, state, institutional, and external). Remains current regarding regulations, policies, and procedures affecting scholarships and financial aid, and conducts work fairly, equitably, and inclusively.

Responsibilities  | Position leads comprehensive management and analyses to ensure scholarships are accessible, available, compliant, and well-managed. Evaluates and analyzes information and data for trends and projections, and prepares reports, to support effective and sustainable scholarship programs. Designs, implements, and refines monitoring mechanisms that support effective scholarship administration and student services, including development and delivery of training and policies. Ensures compliance with applicable statutes, regulations, and policies (federal, state, institutional, and external). Remains current regarding regulations, policies, and procedures affecting scholarships and financial aid, and conducts work fairly, equitably, and inclusively.

ADMINISTRATION, MANAGEMENT, AND ANALYSISDesigns, implements, and refines mechanisms to calculate accurate scholarship eligibility amounts in a timely and compliant manner; includes mechanisms to track cohort participation and ensure renewal eligibility Serves as key campus partner and colleague in the comprehensive development and administration of institutional scholarships Completes multiple complex analyses and develops reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments; includes assessments of expenditures and projections, as well as outcomes Helps ensure timely, accurate, and complete information is available and disseminated to students, parents, and colleagues Determines eligibility for scholarships and financial aid and determines types and amounts to be awarded in accordance with established federal and university standards and guidelines. Professionally addresses and works toward resolution of complex or novel situations encountered Actively aids in the office’s professional delivery of services, including maintenance of data/information security, privacy, and confidentiality Completes multiple complex analyses and develops reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments; includes Serves as subject matter expert and is proactive in advancing processing, service, and eligibility monitoring

COMMUNICATIONS AND ELIGIBILITY Effectively determines and conveys student and program eligibility requirements, particularly pertaining to resolving student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses Helps ensure policies and procedures (including rights and responsibilities) are communicated to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner Uses appropriate discretion, within regulatory and policy constraints, in eligibility guidelines, administration, and communications, including application of policies/requirements in an accurate, consistent, fair, and equitable manner Assists with development of office-wide policies and procedures and calendars, including ensuring content is current and accurate, and that emerging trends or anomalies are noted appropriately Monitors and adjusts, as appropriate, student financial aid awards to ensure timeliness and accuracy

REGULATORY AND POLICY ADHERENCE Maintains access to and a working knowledge of relevant internal and external systems Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures Follows appropriate records management procedures and complies with record keeping and archival requirements Maintains privacy and confidentiality of student and family data and information Maintains security of student records and related information Actively participates in and contributes to overall office effectiveness

TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISMIdentifies, develops, and ensures delivery of training that supports effective and compliant scholarship administration campus wide Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, and associated systems and emerging technologies Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies Assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed

OVERALL SUPPORT OF OFFICE AND INSTITUTIONAL OPERATIONS Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest Routinely and thoroughly reviews output and reports for accuracy and compliance Follows established timelines/calendars for projects/tasks As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees Advises management of anomalies, trends, or patterns affecting student and program eligibility Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures Maintains access to relevant systems affecting job responsibilities Performs other duties as assigned by supervisor and/or Executive Director Collaborates with other employees on office committees regarding policy, procedures, and training opportunities

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications  | Requires a Bachelor’s degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences  | Strongly prefer previous experience directing the administration of scholarship programs. Master’s degree in a related area preferred.
Type  | Benefited Staff
Special Instructions Summary  |
Additional Information  | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

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Applicant Documents

 University Human Resource Management 
 250 East 200 South, Suite 125 Salt Lake City, UT 84111
 Contact us: (801) 581-2169 By Email: employment@utah.edu