Manager, Salesforce

🇺🇸 Charlotte, NC

🕑 Full-Time

💰 TBD

💻 Project Management

🗓️ November 5th, 2025

CRM Salesforce

Edtech.com's Summary

UNC Charlotte is hiring a Manager, Salesforce. This role leads and manages the CRM development team, providing hands-on technical guidance while ensuring the successful design, implementation, and maintenance of scalable, student-centered Salesforce solutions. The manager collaborates with cross-functional stakeholders and actively contributes to development tasks and project completion to optimize Salesforce for long-term impact across campus.

Highlights

Lead, mentor, and manage the CRM development team including recruitment and performance reviews
Provide hands-on technical guidance and contribute to Salesforce development tasks
Oversee planning and execution of Salesforce projects ensuring timely delivery
Maintain expertise in Service Cloud, Agentforce, Ascend, and Education Cloud platforms
Apply project management best practices to complex implementations and integrations
Champion data integrity, governance, and strategic use of Salesforce data for analytics
Collaborate with campus stakeholders, functional leaders, vendors, and enterprise systems teams
Develop and execute change management strategies to drive adoption and user engagement
Provide training and support for new Salesforce features and processes
Requires a bachelor’s degree and 5+ years Salesforce experience with 3+ years managing technical teams; advanced degrees and higher education experience preferred