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edtech.com
University of Toledo logo

University of Toledo

Manager, SBO Call Center

🇺🇸 Toledo, OH

🕑 Full-Time

💰 $58K

💻 Customer Support

🗓️ March 25th, 2025

Edtech.com's Summary

The University of Toledo is hiring a Manager, SBO Call Center. This role is responsible for overseeing patient satisfaction by managing the SBO Customer Service area, which addresses patient inquiries related to hospital and physician billing. The manager also directs the service representatives, ensures compliance with laws, improves departmental processes, and collaborates with teams to develop best practices.

Highlights

  • Manage SBO Customer Service area and staff.
  • Improve departmental processes and enhance patient satisfaction.
  • Bachelor’s degree in a relevant field or equivalent experience required.
  • Minimum 2 years of progressive leadership experience necessary.
  • Proficiency with hospital software, Excel, and Word required.
  • Position includes health, dental, and vision benefits.
  • Salary starts at $58K, commensurate with education and experience.
  • Candidates must be nicotine-free as part of employment requirements.

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