Manager, Student Services

Edtech.com's Summary

University of Utah is hiring a Manager, Student Services. This role involves proactively managing a specialized caseload of students, coaching them through career discovery and job search processes, and coordinating activities among students, employers, and university departments. The manager also develops and presents workshops on career development and maintains data for reporting on job placement and recruitment activities.

Highlights

Manage and provide career coaching to students, guiding them through career decision-making and job preparation.
Design and conduct workshops on career and professional development topics.
Utilize software tools including Excel, Qualtrics, Acuity, and Handshake for data management and reporting.
Maintain accurate records and generate reports on placement metrics and recruitment activities.
Required qualifications include a bachelor's degree or equivalent experience and 4-6 years of professional work experience; master's degree preferred.
Preferred skills include mentoring or career counseling experience, knowledge of CRMs like Salesforce, and strong problem-solving abilities.
Full-time position with a 40-hour workweek, Monday through Friday, daytime schedule.
Compensation ranges from $55,000 to $60,000 annually.
Department: Undergraduate Studies within Academic Affairs.
Offers 14.2% employer retirement contribution, paid parental leave, 11 paid holidays, health insurance through University of Utah Health System, tuition reduction, and other benefits.

Manager, Student Services Full Description

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Announcement

Details

Open Date	12/15/2025
Requisition Number	PRN43836B
Job Title	Manager, Student Services
Working Title	Career Coach-Education/Social Work
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday 8.00 AM – 5.00 PM
VP Area	Academic Affairs
Department	00019 - Undergraduate Studies
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	55,000-60,000
Close Date	01/31/2026
Priority Review Date (Note - Posting may close at any time)	01/15/2026
Job Summary	Our team is growing, and U Career Success is seeking qualified applicants for multiple Career Coach positions that work with University of Utah Students. A Career Coach educates, guides, and prepares students for the transition from an academic environment to employment by proactively managing a portfolio of students and coordinating activities between students, employers, and U of U departments. A coach also designs and conducts workshops on career and professional development topics. The ideal candidate has 5+ years of professional working experience, a desire to support students, a strong customer service orientation, commitment to succeed in placement metrics, and a high level of professionalism. Coaches must solve complex problems related to coaching individual students from a wide variety of backgrounds. These individuals are making life-changing choices. Each coach must know employment laws and ethical standards for hiring and recruiting. Our office follows the standards of the National Association of Colleges and Employers. Why should you work on our team? The chance to impact the lives of hundreds of students each year. A supportive and collaborative office culture. Our office norms are based on positive team culture, proactive student outreach, empowered outcomes, growth mindsets, and intentional communication. 14.2% employer retirement contribution in addition to employee contributions Paid parental leave (in addition to FMLA ) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow access to care through the University of Utah Health System Tuition reduction for employees and family members Options for short-term and long-term disability insurance, life insurance, and HSA / FSA savings plans are available Free public transportation pass (see here for more information)
Responsibilities	Proactively manage, outreach, follow up, and interact with a specialized caseload of students. · Coach students in the discovery and decision-making process of selecting a career. Guides students through self-assessments, identifies available resources, and assists students with career research. · Assists students with preparing resumes, practicing for interviews, and searching for jobs. · Develops and presents multiple training workshops to prepare students on employment and job search aspects. · Utilizes department platforms such as Excel, Qualtrics, Acuity, and Handshake. · Maintains accurate data and produces statistical reports on job placement, salaries, recruitment activities, and other information with strong detail and organizational skills. · Team player that facilitates cooperative and collaborative community and institutional relationships. Relies on limited experience and judgment to plan and accomplish goals. · Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description. · Other duties as assigned. Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Minimum Qualifications · Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). · Four to six years of professional work experience. A master’s degree in a related area may be preferred, based on student caseload assignment. · Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferred Qualifications · Master’s degree · 3+ years of mentoring, occupational, or career counselling experience · Ability to resolve complex issues individually and through teamwork · Curious and flexible with an excellent work ethic · Knowledge and exposure to CRMs like Salesforce, comfortable with technology, and quick to learn new tools.
Preferences
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	12/15/2025
Requisition Number	PRN43836B
Job Title	Manager, Student Services
Working Title	Career Coach-Education/Social Work
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday 8.00 AM – 5.00 PM
VP Area	Academic Affairs
Department	00019 - Undergraduate Studies
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	55,000-60,000
Close Date	01/31/2026
Priority Review Date (Note - Posting may close at any time)	01/15/2026
Job Summary	Our team is growing, and U Career Success is seeking qualified applicants for multiple Career Coach positions that work with University of Utah Students. A Career Coach educates, guides, and prepares students for the transition from an academic environment to employment by proactively managing a portfolio of students and coordinating activities between students, employers, and U of U departments. A coach also designs and conducts workshops on career and professional development topics. The ideal candidate has 5+ years of professional working experience, a desire to support students, a strong customer service orientation, commitment to succeed in placement metrics, and a high level of professionalism. Coaches must solve complex problems related to coaching individual students from a wide variety of backgrounds. These individuals are making life-changing choices. Each coach must know employment laws and ethical standards for hiring and recruiting. Our office follows the standards of the National Association of Colleges and Employers. Why should you work on our team? The chance to impact the lives of hundreds of students each year. A supportive and collaborative office culture. Our office norms are based on positive team culture, proactive student outreach, empowered outcomes, growth mindsets, and intentional communication. 14.2% employer retirement contribution in addition to employee contributions Paid parental leave (in addition to FMLA ) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow access to care through the University of Utah Health System Tuition reduction for employees and family members Options for short-term and long-term disability insurance, life insurance, and HSA / FSA savings plans are available Free public transportation pass (see here for more information)
Responsibilities	Proactively manage, outreach, follow up, and interact with a specialized caseload of students. · Coach students in the discovery and decision-making process of selecting a career. Guides students through self-assessments, identifies available resources, and assists students with career research. · Assists students with preparing resumes, practicing for interviews, and searching for jobs. · Develops and presents multiple training workshops to prepare students on employment and job search aspects. · Utilizes department platforms such as Excel, Qualtrics, Acuity, and Handshake. · Maintains accurate data and produces statistical reports on job placement, salaries, recruitment activities, and other information with strong detail and organizational skills. · Team player that facilitates cooperative and collaborative community and institutional relationships. Relies on limited experience and judgment to plan and accomplish goals. · Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description. · Other duties as assigned. Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Minimum Qualifications · Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). · Four to six years of professional work experience. A master’s degree in a related area may be preferred, based on student caseload assignment. · Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferred Qualifications · Master’s degree · 3+ years of mentoring, occupational, or career counselling experience · Ability to resolve complex issues individually and through teamwork · Curious and flexible with an excellent work ethic · Knowledge and exposure to CRMs like Salesforce, comfortable with technology, and quick to learn new tools.
Preferences
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

Academic Advisor I

Career Services Coordinator

Director of Student Success

Senior Academic Adviser

Student Success Coordinator