Manager, Student Services

Edtech.com's Summary

University of Utah is hiring a Manager, Student Services. The role involves planning, organizing, and directing student service functions within the Housing & Residential Education department, including overseeing customer service, human resources, and financial operations. The manager directly supervises staff, develops training programs, ensures high-quality service delivery, and manages budgets to support a positive student experience.

Highlights

Directly hire, train, supervise, and evaluate Front Desk Coordinators; indirectly supervise Student Managers and Desk/Mailroom Assistants.
Develop measurable learning outcomes and engaging training aligned with student culture and needs.
Implement operational policies for residential front desks and mailrooms to ensure service quality and compliance with federal standards.
Manage budgets and oversee ethical use of desk and staffing funds.
Bachelor’s degree or equivalent experience required; 4-6 years of progressive management experience necessary; master's degree preferred.
Experience in housing, student leadership, staff training, and employee advocacy preferred.
Demonstrated skills in recruiting, hiring, supervising, training staff, and creating inclusive environments.
Collaborate with faculty, staff, and administration to enhance service programs and student engagement.
Support opening and closing activities for academic terms involving Housing & Residential Education staff.
Salary range: $68,000 to $71,000 annually for full-time, day shift position.

Manager, Student Services Full Description

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Announcement

Details

Open Date	11/10/2025
Requisition Number	PRN43550B
Job Title	Manager, Student Services
Working Title	Asst Dir of Resident Services
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary
VP Area	President
Department	00307 - Housing & Residential Educ
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	68,000.00 to 71,000.00
Close Date	11/18/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary	Under minimal supervision, responsible for planning, organizing, directing and/or controlling all aspects pertaining to student service functions of assigned department’s internal and external customer service, human resource and financial management operations pertaining to areas including (but not limited to) residence hall, library programs, student union, activities, Greek life and club programs, academic advising, textbooks, and international programs. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.
Responsibilities	Supervision 1. Directly hire, train, supervise and evaluate three full-time Front Desk Coordinators. Indirectly supervise a team of 8 Student Managers and 70+ Desk and Mailroom Assistants 2. Apply appropriate theories and models, based on specific student characteristics and needs, in communication/advising/supervising situations and program development. 3. Develop achievable, measurable learning outcomes for all training and educational experiences. 4. Develop training environments and activities that best promote student learning, engagement, and knowledge retention. Identify and utilize technologies to present training materials in a way that resonates with current student culture. 5. Develop effective advising relationships with students and staff. Adapt advising techniques and styles to meet the needs of an individual or group based on both learning needs and identity development 6. Ensure a smooth transition of services and staffing during academic year breaks, with emphasis on serving Conference Services guests during the summer. Service Delivery 1. Implement operational policies and procedures for all residential front desks and mailrooms. Ensure high quality service delivery, federal standards, and innovative practices are successfully implemented. 2. Facilitate and assess internal and external customer program development and implementation in a way that improves the student experience, and facility use. 3. Routinely gather and utilize student and community input to inform desk service and practices. 4. Develop and maintain collaborative relationships with faculty, staff, and administration who utilize our services. Strategic Planning 1. Researches and identifies best practices regarding customer service, staffing, and mail, with potential for implementation within the department. In addition, shapes department strategic planning efforts. Budget and Fiscal Operations 1. Manage and oversee the ethical use of desk and staffing budgets with indirect supervision over 3 large scale budgets. Opening and Closing Support 1. Provide support for all departmental opening and closing activities for Fall, Spring, and Summer terms with HDP staff. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Background and knowledge of student development, training or teaching students in an engaging setting, and employee advocacy. A minimum of 3+ years of related and progressively more responsible or expansive work experience in Housing, Student Leadership, or Staff Training and Development. Demonstrated skills in recruiting and hiring of staff, including sourcing candidates, implementing interview best practices, and creating equitable hiring rubrics. Demonstrated skills in supervision of staff, including onboarding, providing ongoing performance feedback, delegation and building a collaborative team environment. Demonstrated skills in training of staff, including developing learning outcomes, creating engaging content that uses applicable technology as needed, and comfortable with public speaking. Preferred Qualifications: Experience developing student employee competencies and development frameworks. Experience creating and supporting an inclusive workplace. Ability to work independently and work well on a team. Demonstrated ability to work collaboratively with internal and external stakeholders, including across functional and positional lines. Demonstrated interpersonal, oral and written communication skills. Ability to take initiative to manage multiple, concurrent projects from start to finish.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Manager, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	11/10/2025
Requisition Number	PRN43550B
Job Title	Manager, Student Services
Working Title	Asst Dir of Resident Services
Career Progression Track	E
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary
VP Area	President
Department	00307 - Housing & Residential Educ
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	68,000.00 to 71,000.00
Close Date	11/18/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary	Under minimal supervision, responsible for planning, organizing, directing and/or controlling all aspects pertaining to student service functions of assigned department’s internal and external customer service, human resource and financial management operations pertaining to areas including (but not limited to) residence hall, library programs, student union, activities, Greek life and club programs, academic advising, textbooks, and international programs. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.
Responsibilities	Supervision 1. Directly hire, train, supervise and evaluate three full-time Front Desk Coordinators. Indirectly supervise a team of 8 Student Managers and 70+ Desk and Mailroom Assistants 2. Apply appropriate theories and models, based on specific student characteristics and needs, in communication/advising/supervising situations and program development. 3. Develop achievable, measurable learning outcomes for all training and educational experiences. 4. Develop training environments and activities that best promote student learning, engagement, and knowledge retention. Identify and utilize technologies to present training materials in a way that resonates with current student culture. 5. Develop effective advising relationships with students and staff. Adapt advising techniques and styles to meet the needs of an individual or group based on both learning needs and identity development 6. Ensure a smooth transition of services and staffing during academic year breaks, with emphasis on serving Conference Services guests during the summer. Service Delivery 1. Implement operational policies and procedures for all residential front desks and mailrooms. Ensure high quality service delivery, federal standards, and innovative practices are successfully implemented. 2. Facilitate and assess internal and external customer program development and implementation in a way that improves the student experience, and facility use. 3. Routinely gather and utilize student and community input to inform desk service and practices. 4. Develop and maintain collaborative relationships with faculty, staff, and administration who utilize our services. Strategic Planning 1. Researches and identifies best practices regarding customer service, staffing, and mail, with potential for implementation within the department. In addition, shapes department strategic planning efforts. Budget and Fiscal Operations 1. Manage and oversee the ethical use of desk and staffing budgets with indirect supervision over 3 large scale budgets. Opening and Closing Support 1. Provide support for all departmental opening and closing activities for Fall, Spring, and Summer terms with HDP staff. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Background and knowledge of student development, training or teaching students in an engaging setting, and employee advocacy. A minimum of 3+ years of related and progressively more responsible or expansive work experience in Housing, Student Leadership, or Staff Training and Development. Demonstrated skills in recruiting and hiring of staff, including sourcing candidates, implementing interview best practices, and creating equitable hiring rubrics. Demonstrated skills in supervision of staff, including onboarding, providing ongoing performance feedback, delegation and building a collaborative team environment. Demonstrated skills in training of staff, including developing learning outcomes, creating engaging content that uses applicable technology as needed, and comfortable with public speaking. Preferred Qualifications: Experience developing student employee competencies and development frameworks. Experience creating and supporting an inclusive workplace. Ability to work independently and work well on a team. Demonstrated ability to work collaboratively with internal and external stakeholders, including across functional and positional lines. Demonstrated interpersonal, oral and written communication skills. Ability to take initiative to manage multiple, concurrent projects from start to finish.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* Do you have four or more years of progressively more responsible management experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Manager, Student Services

Edtech.com's Summary

Manager, Student Services Full Description

Manger 1 – Student Support (Director of Student Support Services)

Associate Director for Career Exploration and Development

School Liaison - GEAR UP Program (Jackson and Dekalb Counties)

Associate Director of Career Services, World Campus

Supervisor, Student Services