Edtech.com's Summary

American Express is hiring a Manager-Training. The role involves conducting annual learning and development needs assessments, managing and evolving the training strategy, and designing and delivering learning solutions. The manager will partner with leaders and subject matter experts, facilitate training sessions, manage learning content, and measure the impact of training programs.

Highlights

Design, develop, and deliver training solutions based on needs analysis.
Facilitate in-person and virtual training sessions using tools like WebEx Training Center.
Manage content in American Express’s Learning Management System and measure training effectiveness.
Partner with business leaders and manage project plans and external vendors.
Required skills include expertise in PowerPoint and WebEx, strong written and verbal communication, and at least 3 years of corporate training experience.
Preferred proficiency in Microsoft Word, Excel, Project, Articulate 360, Qualtrics, Photoshop, and Camtasia.
Salary range is $89,250 to $150,250 annually plus bonus and benefits.
Benefits include bonus incentives, 6% company match on retirement plan, comprehensive health coverage, paid parental leave, wellness centers, and career development opportunities.
Experience in project management, learning management system administration, and instructional design is favored.
Employer provides flexible work arrangements with onsite, hybrid, or virtual options depending on role.

Manager-Training Full Description

Manager-Training

Phoenix, Arizona, United States • Sandy, Utah, United States + 1 more

Job Description

Work Location Options:
Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Training Manager is responsible for partnering to conduct annual learning and development needs assessments and then partnering to manage and evolve the training strategy and design and deliver learning solutions. The ideal candidate is a dedicated and experienced Learning and Development professional with strong needs analysis, course design, development, and facilitation skills.

Duties include:

Partner with leaders and subject matter experts to clearly identify learning needs
Design, develop, and modify learning solutions based on learning needs analysis
Facilitate in-person and virtual meetings and training sessions, as needed
Manage content in American Express’ Learning Management System, as applicable
Measure the impact and effectiveness of learning experiences
Build and manage project plans
Manage external vendors, as applicable
Other duties, as necessary

Minimum Qualifications:

Demonstrated 3+ years of dedicated experience in the development, deployment, and facilitation of training solutions for adult learners in a corporate environment via in-person and virtual sessions, self-paced e-learning modules, job aids, and other learning media
Highly effective team player who has demonstrated the ability to build cross-functional consensus with key stakeholders
Outstanding written and verbal communication skills
Creative and innovative—not afraid to challenge the status quo
Entrepreneurial spirit; be a self-starter
Demonstrated ability to meet deadlines and excel in a complex, fast-paced, multi-team environment with rapidly evolving business demands
Expert in PowerPoint
Expert in WebEx skills, including the use of Training Center
Enthusiastic, fun, flexible, and demonstrates a willingness to learn!

Preferred Qualifications:

Strong proficiency in Microsoft Word and Excel
Skilled project manager (with proficiency in Microsoft Project preferred)
Proficiency in Articulate 360 (expert preferred)
Proficiency in survey creation and analyzing feedback (Qualtrics preferred)
Website design and administration
Proficiency in photo editing and graphic design (Photoshop preferred)
Proficiency in Camtasia (preferred)
Experience as a learning management system administrator
Related college degree and/or Masters in Instructional Design (preferred)
Background in procurement or risk management preferred
Change management experience preferred

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Original Job Description

Manager-Training

Phoenix, Arizona, United States • Sandy, Utah, United States + 1 more

Job Description

Work Location Options:
Hybrid

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Duties include:

Partner with leaders and subject matter experts to clearly identify learning needs
Design, develop, and modify learning solutions based on learning needs analysis
Facilitate in-person and virtual meetings and training sessions, as needed
Manage content in American Express’ Learning Management System, as applicable
Measure the impact and effectiveness of learning experiences
Build and manage project plans
Manage external vendors, as applicable
Other duties, as necessary

Minimum Qualifications:

Demonstrated 3+ years of dedicated experience in the development, deployment, and facilitation of training solutions for adult learners in a corporate environment via in-person and virtual sessions, self-paced e-learning modules, job aids, and other learning media
Highly effective team player who has demonstrated the ability to build cross-functional consensus with key stakeholders
Outstanding written and verbal communication skills
Creative and innovative—not afraid to challenge the status quo
Entrepreneurial spirit; be a self-starter
Demonstrated ability to meet deadlines and excel in a complex, fast-paced, multi-team environment with rapidly evolving business demands
Expert in PowerPoint
Expert in WebEx skills, including the use of Training Center
Enthusiastic, fun, flexible, and demonstrates a willingness to learn!

Preferred Qualifications:

Strong proficiency in Microsoft Word and Excel
Skilled project manager (with proficiency in Microsoft Project preferred)
Proficiency in Articulate 360 (expert preferred)
Proficiency in survey creation and analyzing feedback (Qualtrics preferred)
Website design and administration
Proficiency in photo editing and graphic design (Photoshop preferred)
Proficiency in Camtasia (preferred)
Experience as a learning management system administrator
Related college degree and/or Masters in Instructional Design (preferred)
Background in procurement or risk management preferred
Change management experience preferred

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Manager-Training

Edtech.com's Summary

Manager-Training Full Description

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