Jeppesen ForeFlight
Manager, Training and Documentation
LMS
SaaS
Edtech.com's Summary
Jeppesen ForeFlight is hiring a Manager, Training and Documentation to lead their global Customer Training and Documentation team. This role involves building and mentoring a distributed team, driving customer-focused training content, and ensuring alignment between training development and software releases in a dynamic aviation software environment.
Highlights
- Lead and mentor a global team of Instructional Designers, Content Developers, and Instructors.
- Implement modern training methodologies with a focus on Design Thinking and customer problem-solving.
- Manage content operations to align training and documentation delivery with fast-paced software development cycles.
- Develop and maintain strong relationships with Portfolio Managers, Sales, Customer Success, and Product leadership.
- Require 5+ years of people management experience, including remote/global teams and a track record of talent development.
- Expertise in instructional design, adult learning theories, AI trends, and structured content frameworks such as DITA/XML.
- Experience working in fast-paced software development and SaaS environments preferred.
- Familiarity with learning platforms, Agile or product-led development, and creating content for international audiences is advantageous.
- Salary range: $122,000 - $158,000, based on experience and qualifications.
- Benefits include employer-paid health premiums, open PTO, 401(k) with up to 10% company match, paid parental leave, and flight training rewards.
Manager, Training and Documentation Full Description
Manager, Training and Documentation
Job Category: Support
Requisition Number: MANAG001429
Full-Time
Locations
Remote
Job Details
Description
Jeppesen ForeFlight is seeking a Training and Documentation Manager who is a passionate, people-first leader to guide our global Customer Training and Documentation team of Instructional Designers, Content Developers, and Instructors.
We are an Aviation Software company operating in a very fast-paced development environment. In this role, you will lead and inspire a distributed global team responsible for the training content our customers rely on. Your primary mission is to build, mentor, and empower your people. We need someone who brings genuine energy to leadership—someone who loves seeing their team succeed and thrives in the energy of rapid software delivery.
Key Responsibilities
Talent Development & Team Growth
- Passionate Coaching: You don't just "manage" employees; you champion them. You conduct meaningful 1:1s focused on personal growth, acting as a dedicated mentor who helps team members navigate their careers.
- Empowerment: You trust your team. You provide the guardrails and support they need to do their best work, then get out of their way so they can shine.
- Skill Building: You actively identify opportunities for the team to upskill (e.g., in new tech, development tools, or instructional design) and fight for the budget and time they need to do it.
- Culture of Enthusiasm: You foster a psychologically safe, inclusive, and energetic environment where a global, remote team feels connected and valued.
Operational Innovation & Delivery
- Customer-Centricity via Design Thinking: You shift the focus from "writing about features" to "solving user problems." You champion the use of Design Thinking principles (Empathize, Define, Ideate, Prototype, Test) to ensure every piece of content addresses a verified customer need.
- Status Quo Challenger: You are constantly looking for innovative ways to modernize our delivery. You look at "how we've always done it" and ask, "How can we do this better?" You push the team to evolve beyond static formats to deliver higher-quality, more engaging content.
- Content Operations: You manage the team's velocity in a very fast-paced development environment. You ensure that training and documentation development happens in parallel with software development, not as an afterthought.
- Execution Partner: You partner with the Lead Learning Experience Designer (LXD). While they focus on the learning strategy and development, you ensure the team has the operational capacity and organization to deliver on that vision.
- Workflow Optimization: You proactively identify and eliminate inefficiency. You streamline the administrative processes and tools the team uses to collaborate with Subject Matter Experts (SMEs) and Engineering.
Stakeholder Relationships & Business Alignment
- The Bridge to Business: You build strong, trusting relationships with Portfolio Managers, Sales, and Customer Success. You understand how to balance the need for speed with the need for accuracy.
- Strategic Demand Management: You work closely with Product leadership to gain visibility into the roadmap. You ensure your team is embedded in the development lifecycle, staying ahead of cycles so documentation is ready for "Day 0" software releases.
- Advocacy: You are your team’s biggest fan. You educate the wider business on the value of high-quality documentation and training, ensuring stakeholders respect the effort required to produce it.
Required Qualifications
- People Management: 5+ years of experience as a line manager. You must have a track record of hiring, developing, and retaining top talent. Experience managing remote/global teams is essential.
- Modern Learning Expertise: Deep knowledge of up-to-date training methodologies, adult learning theories, current trends in AI, and instructional design (e.g., micro-learning, gamification, ILT/VILT). You know how to apply these concepts to drive customer adoption.
- Fast-Paced Development Experience: Proven experience developing software training and documentation in a fast-paced software development environment. You must understand how to align content strategy with rapid release cycles.
- Structured Content Knowledge: Familiarity with structured content frameworks (e.g., DITA/XML) and Component Content Management Systems (CCMS). You understand the operational benefits of content reuse and scalability in a global environment.
- Innovation Mindset: A demonstrated history of implementing new technologies or methodologies that improved content quality or team efficiency. You are comfortable leading a team through change.
- Stakeholder Skills: Proven ability to build relationships with cross-functional partners (Sales, Product, etc.) and manage expectations diplomatically.
Preferred Qualifications
- Experience in aviation, aviation software, or other mission-critical technology environments
- Background working in SaaS or enterprise software organizations
- Familiarity with modern learning platforms such as LMS, CMS, or digital learning tools
- Exposure to Agile or product-led development environments
- Experience working with global teams or creating content for international audiences
- Comfort using data or feedback to continuously improve training and documentation
About Jeppesen ForeFlight
Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.
Why You Should Join
At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide ForeFlighters and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:
- Medical, dental, vision insurance with Employer paid health premiums
- Open PTO Policy
- 401(k) with up to 10% company matching and immediate vesting
- 12 Weeks Paid Maternity Leave
- 4 Weeks Paid Paternity Leave
- Flight Training Rewards
Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $122,000-158,000
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