Edtech.com's Summary

Pearson is hiring a Manager Training/Quality Assurance. This role leads teams that design and deliver training for operational staff and develops reporting tools to improve business outcomes. The manager collaborates with various departments to enhance the skills of customer-facing teams and supports operational leadership with staffing and reporting solutions.

Highlights

Lead Training & Quality Specialists to create and deliver operational training and establish quality assurance processes.
Identify reporting gaps and collaborate to centralize business reporting.
Partner with Technical Enablement leaders to prepare teams for technology updates.
Collaborate with operations leaders to identify and resolve training and operational effectiveness gaps.
Strong knowledge of PVS technologies and enrollment processes in virtual K-12 schools.
Required skills include training leadership, quality assurance, workforce staffing, communication, presentation, and collaboration.
Experience with Articulate Storyline, Rise, and Calabrio One is a plus.
Bachelor's degree or equivalent experience required.
Certification in Virtual Training and Design Thinking preferred.
Salary range between $100,000 - $105,000 with eligibility for annual incentives.

Manager Training/Quality Assurance Full Description

Manager Training/Quality Assurance

USA

Job: Sales
Schedule: FULL_TIME
Req ID: 20030

Reports to the Director of Operations Enablement for our virtual K-12 schools. The Training, and Quality Assurance Manager supports success across Enrollment & Customer Engagement by overseeing teams that create & deliver training for operational teams; and generating reporting tools to help drive business results. This leader collaborates with multiple internal teams to strengthen the confidence and skills of our customer-facing teams while supporting operational leaders with staffing resources and reporting tools.

Core tasks and responsibilities

Lead Training & Quality Specialists to create and deliver training to operational teams. Establish learning outcomes and assessments to prove proficiency; identify improvements for training tools & resources; develop quality assurance standards & processes.
Identify ECE reporting gaps, propose streamlined solutions, and collaborate with PVS teams to centralize business reporting.
Partner with Technical Enablement leaders to prepare operational teams for technology improvements operations leaders.
Collaborate with operations leaders to identify training or operational effectiveness gaps; offer short & long-term solutions.
Use multiple streams of communication to engage participants and operational leaders.
Understand the enrollment process, customer journey, and seasonality of the enrollment cycle.
Seek feedback from operational leaders on enablement effectiveness and evolve for continued improvement & departmental progress.
Lead Training & Quality Specialists: Create and deliver training to operational teams.
Establish Learning Outcomes and Assessments: Prove proficiency and identify improvements for training tools & resources.

Qualifications

Bachelor's Degree, or equivalent experience
Prior experience leading a training team, managing workforce staffing models, establishing & monitoring quality assurance, and generating business reports.
Bachelor’s degree or equivalent experience.
Prior training, Quality assurance, or coaching experience with solid understanding of operations and technologies.
Extensive knowledge of all current PVS technologies used by operational teams.
Ability to learn new technologies.
Comprehensive knowledge of call types, of call handling procedures, and requirements.
Excellent communication, presentation, and collaboration skills.
Flexibility and the ability to work in a fast-paced work environment.
Highly organized, self-motivated, hard worker.
Must be able to learn quickly and multitask.
Ability to pay close attention to detail is essential.
Ability to work as an effective mentor and group leader.
Experience in Articulate Storyline and Rise a plus.
Experience Calabrio One
Ability to serve as an effective leader, coach, motivator, and mentor.
Leadership skills, including the ability to influence others.
Ability to prioritize, plan, and deliver positive outcomes.
Ability to influence positive change.
Highly organized, attentive to detail, self-motivated, and committed to quality work.

Certification in Virtual Training

Certification in Design Thinking

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $100,000 - $105,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through July 7th, 2025. This window may be extended depending on business needs.

1158774

Job Family: GO_TO_MARKET

#LI-REMOTE

Original Job Description

Manager Training/Quality Assurance

USA

Job: Sales
Schedule: FULL_TIME
Req ID: 20030

Core tasks and responsibilities

Lead Training & Quality Specialists to create and deliver training to operational teams. Establish learning outcomes and assessments to prove proficiency; identify improvements for training tools & resources; develop quality assurance standards & processes.
Identify ECE reporting gaps, propose streamlined solutions, and collaborate with PVS teams to centralize business reporting.
Partner with Technical Enablement leaders to prepare operational teams for technology improvements operations leaders.
Collaborate with operations leaders to identify training or operational effectiveness gaps; offer short & long-term solutions.
Use multiple streams of communication to engage participants and operational leaders.
Understand the enrollment process, customer journey, and seasonality of the enrollment cycle.
Seek feedback from operational leaders on enablement effectiveness and evolve for continued improvement & departmental progress.
Lead Training & Quality Specialists: Create and deliver training to operational teams.
Establish Learning Outcomes and Assessments: Prove proficiency and identify improvements for training tools & resources.

Qualifications

Bachelor's Degree, or equivalent experience
Prior experience leading a training team, managing workforce staffing models, establishing & monitoring quality assurance, and generating business reports.
Bachelor’s degree or equivalent experience.
Prior training, Quality assurance, or coaching experience with solid understanding of operations and technologies.
Extensive knowledge of all current PVS technologies used by operational teams.
Ability to learn new technologies.
Comprehensive knowledge of call types, of call handling procedures, and requirements.
Excellent communication, presentation, and collaboration skills.
Flexibility and the ability to work in a fast-paced work environment.
Highly organized, self-motivated, hard worker.
Must be able to learn quickly and multitask.
Ability to pay close attention to detail is essential.
Ability to work as an effective mentor and group leader.
Experience in Articulate Storyline and Rise a plus.
Experience Calabrio One
Ability to serve as an effective leader, coach, motivator, and mentor.
Leadership skills, including the ability to influence others.
Ability to prioritize, plan, and deliver positive outcomes.
Ability to influence positive change.
Highly organized, attentive to detail, self-motivated, and committed to quality work.

Certification in Virtual Training

Certification in Design Thinking

The minimum full-time salary range is between $100,000 - $105,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through July 7th, 2025. This window may be extended depending on business needs.

1158774

Job Family: GO_TO_MARKET

#LI-REMOTE

Let me find your next job.

Thanks - you're signed up.

Manager Training/Quality Assurance

Edtech.com's Summary

Manager Training/Quality Assurance Full Description

Manager Training/Quality Assurance

Learning & Development Specialist

Assistant Director, Grad Student Svc

Learning Specialist/RN Educator

Director of CRM Training and Change Management (Student Affairs)

Nursing Professional Development Specialist - Stockbridge, GA