Edtech.com's Summary

QubicaAMF is hiring a Max Training Specialist to deliver targeted product and technical training on scoring software and related products primarily to customers. The role involves conducting on-site training, designing customized training agendas based on customer interviews, and providing ongoing support while collaborating with various internal departments to resolve customer issues.

Highlights

Conduct product training for scoring software and related products in small groups or one-on-one settings.
Travel up to 80% to customer sites for on-site training sessions.
Design training agendas tailored to customer needs using consultative methods.
Provide post-training support and respond to product operation inquiries.
Liaise between customers and technical support, project management, and installation teams to address and resolve issues.
Use Microsoft CRM to manage customer data, training reports, and technical research.
Proficient in Microsoft Windows, Office, and have good working knowledge of Microsoft CRM.
Associate’s degree or equivalent education/experience required; bowling center operations or equipment experience preferred.
Physical demands include standing, walking, and occasionally lifting up to 50 pounds.
Compensation ranges from $43,000 to $50,000 annually with benefits including medical, dental, vision, 401k, PTO, paid holidays, and an on-site fitness center.

Max Training Specialist Full Description

Max Training Specialist

Mechanicsville, VA

US Services - US – Training /

Full-time/Non-Exempt /

Remote

QubicaAMF has an exciting opportunity as a Max Training Specialist in the training department. This position ensures the maximum effectiveness of company products, business practices, and other related topics and services by implementing product training for customers and end-users of QubicaAMF products, primarily focusing on STS (Scoring and Technology Solutions) related products.

Essential Functions/Compentencies

Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
Travels to the jobsite and conducts on-site product training for customers.
Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer.
Delivers consultative style training designed to help customers retain more learning and utilize products to their fullest potential.
Provides training support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution.
Interfaces between customers and technical support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
Utilizes Microsoft CRM to upload customer data and reports, training summaries, and research customer technical issues.
May install or assist service personnel with the installation, service, or support of different products offered by QubicaAMF.
Provides updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team via voicemail, email, or in-person communication.
Identifies and tracks problems and customer-related issues with the manager when needed or required.
Assists in the development of training tools for new products and services.
Participates in training sessions.
Relies on instructions and pre-established guidelines to perform the job functions.
Other duties may be assigned.

Supervisory Responsibilities

The position will not have direct reports.

Competencies/Qualifications

Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
Total commitment to customer satisfaction and service.
Expert problem solver and solution finder.
Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
Willingness to take on any challenge, big or small.
Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM.
Knowledge of basic computer networking configuration and troubleshooting.
Familiarity with Qubica AMF automatic scoring and management systems, plus

Work Environment

Varies due to the location of the job assignment.

Physical Demands

The employee is frequently required to stand, walk, use hands, fingers, handle, or feel, and
reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel Required

Travel will be up to 80% of the job requirements.
Available to work after hours, weekends, on-call, and odd shifts as required.

Required Education and Experience

Associate’s degree, or equivalent combination of education and experience.
Experience in bowling center operations or bowling equipment preferred.

$43,000 - $50,000 a year

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Original Job Description

Max Training Specialist

Mechanicsville, VA

US Services - US – Training /

Full-time/Non-Exempt /

Remote

Essential Functions/Compentencies

Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
Travels to the jobsite and conducts on-site product training for customers.
Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer.
Delivers consultative style training designed to help customers retain more learning and utilize products to their fullest potential.
Provides training support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution.
Interfaces between customers and technical support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
Utilizes Microsoft CRM to upload customer data and reports, training summaries, and research customer technical issues.
May install or assist service personnel with the installation, service, or support of different products offered by QubicaAMF.
Provides updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team via voicemail, email, or in-person communication.
Identifies and tracks problems and customer-related issues with the manager when needed or required.
Assists in the development of training tools for new products and services.
Participates in training sessions.
Relies on instructions and pre-established guidelines to perform the job functions.
Other duties may be assigned.

Supervisory Responsibilities

The position will not have direct reports.

Competencies/Qualifications

Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
Total commitment to customer satisfaction and service.
Expert problem solver and solution finder.
Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
Willingness to take on any challenge, big or small.
Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM.
Knowledge of basic computer networking configuration and troubleshooting.
Familiarity with Qubica AMF automatic scoring and management systems, plus

Work Environment

Varies due to the location of the job assignment.

Physical Demands

The employee is frequently required to stand, walk, use hands, fingers, handle, or feel, and
reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel Required

Travel will be up to 80% of the job requirements.
Available to work after hours, weekends, on-call, and odd shifts as required.

Required Education and Experience

Associate’s degree, or equivalent combination of education and experience.
Experience in bowling center operations or bowling equipment preferred.

$43,000 - $50,000 a year

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

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Max Training Specialist

Edtech.com's Summary

Max Training Specialist Full Description

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