Brisk Teaching
Mid-Market Customer Success Manager
Edtech.com's Summary
- Manage a portfolio of mid-market school and district partners as their main contact.
- Drive contract renewals and expand partnerships to ensure long-term growth.
- Lead onboarding and training to ensure effective adoption of the Brisk Teaching platform.
- Analyze user engagement and success metrics to identify areas for improvement.
- Build strong relationships by understanding educators' needs and challenges.
- Provide proactive support and scalable outreach to maximize user outcomes.
- Collaborate with Product, Sales, and Marketing teams to incorporate customer feedback into product development.
- Maintain detailed records of customer interactions using Salesforce.
- Required experience: 3+ years in customer success or account management, preferably in SaaS and education technology.
- Preferred technical skills include Customer Success Platforms (e.g., Gainsight), Google Workspace, CRM systems, and virtual meeting tools.
Mid-Market Customer Success Manager Full Description
ABOUT US:
Brisk Teaching is the leading AI platform for K-12 educators, empowering teachers to deliver personalized, curriculum-aligned instruction at scale. Our Classroom Intelligence tools connect teachers, students, and curriculumâmaking meaningful learning happen in classrooms every day. We believe the best technology is cutting-edge, respects teachersâ time, integrates into real classrooms, and helps educators focus on what matters most.
Since launching, Brisk has experienced rapid growth. Over 2 million teachers use our platform, and we partner with districts and schools nationwide to transform how educators teach and how students learn.
We're backed by leading venture and edtech investors including Bessemer Venture Partners (Shopify, LinkedIn, Anthropic, Perplexity) and Owl Ventures (Newsela, Quizlet, MasterClass), with a team spanning top AI companies and real classroom experience.
We're a fast-moving, collaborative team driven by a shared commitment to educator impact and product excellence. Our valuesâurgency, ownership, and focusâshape how we build and who we are.
THE OPPORTUNITY:
We are seeking a dynamic and motivated Mid-Market Customer Success Manager to join our team. In this role, you will be the trusted advisor and advocate for our school partners, ensuring they successfully adopt and leverage Brisk Teachingâs solutions to improve classroom outcomes. You will work closely with schools, teachers, and district leaders, guiding them through their journey from onboarding to achieving their teaching goals using our platform. Your role will be crucial in driving retention and satisfaction across our user base.
YOU WILLÂ :
Serve as the primary point of contact for a portfolio of MM school and district partners
Drive contract renewals and expand partnerships with schools and districts, ensuring long-term engagement and growth
Lead onboarding and training sessions to ensure seamless adoption of Brisk Teachingâs platform
Monitor and analyze user engagement and success metrics, identifying areas for improvement and growth
Develop strong relationships with educators, understanding their unique needs and challenges
Provide proactive support and utilize scalable outreach to help users get the most out of Briskâs tools
Collaborate with cross-functional teams (Product, Sales, Marketing) to ensure customer feedback drives product innovation
Resolve any issues or concerns raised by users in a timely and professional manner
Develop resources (guides, webinars, FAQs) to help users maximize their success with Brisk Teachingâs platform
Maintain detailed records of user interactions, ensuring customer data is up-to-date in our Salesforce
YOU HAVE:
3+ years of experience in customer success, account management, or related roles (experience in education technology is a plus)
Experience utilizing a Customer Success Platform (Gainsight, Planhat, ChurnZero, etc) to support customers is preferred
Strong interpersonal and communication skills, with a passion for building relationships
Exceptional negotiation skills to secure renewals and identify upsell opportunities.
A track record of driving user engagement and retention in a SaaS or tech environment
Experience working with schools, teachers, or educators is highly desirable
Excellent problem-solving skills and a proactive, solutions-oriented approach
Ability to manage multiple priorities and projects in a fast-paced, dynamic environment
Familiarity with tools like Google Workspace, CRM systems, and virtual meeting platforms
A passion for improving education and making a positive impact in the lives of teachers and students
Located in MST or PST time zones strongly preferred
Equal Employment Opportunity & Diversity
At Brisk, we believe that diverse perspectives make better teams and stronger products. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, disability, or any other legally protected status.
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