Virginia's Community College System
Military & Veteran Services Program Support Specialist
🇺🇸
Manassas, VA
🕑
Part-Time
💰
$25
per Hour
💻
Academic Advising
🗓️
March 1st, 2026
Edtech.com's Summary
Northern VA Community College is hiring a Military & Veteran Services Program Support Specialist. The role provides front-line benefits advising to military and veteran students, reviews VA certification documentation, manages communications, and oversees the college laptop loaner program while supporting the Director of Military & Veterans Services and the School Certifying Official (SCO) through accurate records tracking and dependable office coverage.
Highlights
- Provide front-line benefits advising and customer service to student veterans and eligible dependents.
- Conduct first-level review of VA certification documentation and route submissions to the SCO for processing.
- Advise students on educational benefit usage, including Post-9/11 GI Bill and other VA benefits.
- Manage Military & Veterans Services shared mailbox with accurate routing and documentation.
- Oversee the college laptop loaner program including checkout, inventory tracking, and coordination with IT for support.
- Maintain detailed records and tracking logs to ensure compliance and audit readiness.
- Support day-to-day office operations and provide on-campus office coverage across NOVA campuses as needed.
- Required knowledge includes veteran benefits, case management, and effective communication skills.
- Minimum qualifications include experience in a case management setting, working with veterans’ benefits, college environment familiarity, and customer service experience.
- Compensation is set at $25 per hour for a part-time position of 29 hours per week, Monday through Friday.
Military & Veteran Services Program Support Specialist Full Description
Military & Veteran Services Program Support Specialist
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Military & Veteran Services Program Support Specialist
Role Title | Education Support Spec II
Role Code | 29143-FP
FLSA | Nonexempt
Pay Band | 03
Position Number | 280W2698
Agency | Northern VA Community College
Division | NV280-Office of Student Services
Work Location | Fairfax County - 059
Hiring Range | $25/hr
Emergency/Essential Personnel | No
EEO Category | E-Paraprofessional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | The work schedule is 29 hours a week.Monday-Friday
Sensitive Position | No
Job Description | General Description:
The Program Support Specialist provides front-line support to military- and veteran-affiliated students by delivering benefits advising, completing first-level reviews of certification documentation for VA enrollment processing, and managing the Military & Veterans Services shared inbox. Another key component of this position is to oversee the college laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed.
This position supports the Director of Military & Veterans Services and the School Certifying Official (SCO) by ensuring timely, accurate student service, consistent records tracking, and dependable office coverage as needed across NOVA campuses. The role is primarily in-person at the Manassas Campus Veterans Office.
Duties and Tasks:Provide front-line benefits advising and customer service to student veterans and eligible dependents. Conduct first-level review of VA certification documentation and enrollment information; route complete/accurate submissions to the SCO for certification processing. Advise students on education benefit usage based on declared major/program pathway (e.g., Post-9/11 GI Bill® and other eligible VA education benefits). Respond to student inquiries in a professional, timely manner via phone, email, and virtual services (including NOVAQ). Manage the Military & Veterans Services shared mailbox with accuracy, appropriate routing, clear documentation, and timely follow-up. Maintain detailed, accurate records, tracking logs, and documentation to support compliance and audit readiness. Oversee the laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed. Support day-to-day office operations, including ordering supplies and coordinating basic administrative needs. Provide on-campus office coverage and support services as needed, including occasional support across NOVA campuses.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSAs: Ability to work under pressure and meet deadlines. Ability to establish goals and priorities and make decisions in accordance with program and institutional policies. Ability to interpret and explain academic, administrative, and veteran policies. Ability to provide veteran students with accurate information relating to GI Bill benefits and other veteran-eligible education benefits. Ability to work in a fast-paced environment with a diverse student population. Demonstrated ability to communicate effectively, orally and in writing, with strong customer service skills. Knowledge of working with veterans’ benefits/similar benefit types Flexibility and motivation to learn new systems. Knowledge of military and veterans’ benefits.
Minimum Work Experience: Experience working in a case management work setting. Experience in working with veterans’ benefits and program planning. Experience working in a college setting. Customer service experience.
Additional Considerations | Additional Qualifications: Experience working with veteran programs and procedures in higher education, preferably in a community college setting. Experience working in an office setting in higher education. Experience in direct delivery of services from a case management perspective.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | n/a
Role Title | Education Support Spec II
Role Code | 29143-FP
FLSA | Nonexempt
Pay Band | 03
Position Number | 280W2698
Agency | Northern VA Community College
Division | NV280-Office of Student Services
Work Location | Fairfax County - 059
Hiring Range | $25/hr
Emergency/Essential Personnel | No
EEO Category | E-Paraprofessional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | The work schedule is 29 hours a week.Monday-Friday
Sensitive Position | No
Job Description | General Description:
The Program Support Specialist provides front-line support to military- and veteran-affiliated students by delivering benefits advising, completing first-level reviews of certification documentation for VA enrollment processing, and managing the Military & Veterans Services shared inbox. Another key component of this position is to oversee the college laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed.
This position supports the Director of Military & Veterans Services and the School Certifying Official (SCO) by ensuring timely, accurate student service, consistent records tracking, and dependable office coverage as needed across NOVA campuses. The role is primarily in-person at the Manassas Campus Veterans Office.
Duties and Tasks:Provide front-line benefits advising and customer service to student veterans and eligible dependents. Conduct first-level review of VA certification documentation and enrollment information; route complete/accurate submissions to the SCO for certification processing. Advise students on education benefit usage based on declared major/program pathway (e.g., Post-9/11 GI Bill® and other eligible VA education benefits). Respond to student inquiries in a professional, timely manner via phone, email, and virtual services (including NOVAQ). Manage the Military & Veterans Services shared mailbox with accuracy, appropriate routing, clear documentation, and timely follow-up. Maintain detailed, accurate records, tracking logs, and documentation to support compliance and audit readiness. Oversee the laptop loaner program, including checkout/return procedures, inventory tracking, borrower documentation, due-date monitoring, follow-up, and coordination with IT for technical support as needed. Support day-to-day office operations, including ordering supplies and coordinating basic administrative needs. Provide on-campus office coverage and support services as needed, including occasional support across NOVA campuses.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSAs: Ability to work under pressure and meet deadlines. Ability to establish goals and priorities and make decisions in accordance with program and institutional policies. Ability to interpret and explain academic, administrative, and veteran policies. Ability to provide veteran students with accurate information relating to GI Bill benefits and other veteran-eligible education benefits. Ability to work in a fast-paced environment with a diverse student population. Demonstrated ability to communicate effectively, orally and in writing, with strong customer service skills. Knowledge of working with veterans’ benefits/similar benefit types Flexibility and motivation to learn new systems. Knowledge of military and veterans’ benefits.
Minimum Work Experience: Experience working in a case management work setting. Experience in working with veterans’ benefits and program planning. Experience working in a college setting. Customer service experience.
Additional Considerations | Additional Qualifications: Experience working with veteran programs and procedures in higher education, preferably in a community college setting. Experience working in an office setting in higher education. Experience in direct delivery of services from a case management perspective.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | n/a
Posting Detail Information
Posting Number | WGE_3053P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 02/27/2026
Job Close Date | 03/13/2026
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/94048
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 02/27/2026
Job Close Date | 03/13/2026
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/94048
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have experience working in a case management setting?
- Yes
- No
- * Do you have experience processing veterans’ benefits and program planning?
- Yes
- No
- * Do you have experience working in a college setting?
- Yes
- No
- * Do you have customer service experience?
- Yes
- No
- * I understand that this position is not telework eligible and I will be required to attend work in-person.
- Yes
- No
- * I understand this position is located in Virginia and I will be required to reside in Washington DC, Maryland, or Virginia. (DMV) area.
- Yes
- No
- * Do you now or in the future require visa sponsorship to work in the United States?
- Yes
- No
- * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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