Edtech.com's Summary

Johns Hopkins University is hiring a Multimedia Technician (Center for Media & Technology Solutions). The role supports classroom technology and audio/visual equipment on the Homewood Campus, troubleshooting problems for faculty, staff, and students and setting up equipment for classes and special events. It is a part-time, on-call position of about 20 hours a week that combines help desk-style incident tracking with hands-on A/V work.

Highlights

Provide audio/visual and collaborative technology support by answering calls, emails, and requests, diagnosing and recreating problems with clients, and logging each incident in a ticketing system to meet service-level targets.
Troubleshoot podium A/V devices, room control systems, microphones, projectors, and audio recording units in classrooms and special event spaces, along with Zoom rooms, document cameras, digital whiteboards, and SMART technologies.
Set up and strike A/V equipment for events, and support live and pre-recorded webcast productions at locations across the school.
Show students, faculty, and staff how to use A/V equipment for presentations, and keep internal support documentation and client help documents up to date.
Handle Level 1 computer support on Windows and Mac systems, including diagnosing hardware and standard software issues, installing monitors, peripherals, and software, resolving account and password problems, and reporting network connectivity issues.
Help maintain equipment by taking part in installation, storage, and inventory updates, arranging hardware warranty repairs, and testing presentation computers, A/V systems, and virtual conferencing software.
Support hardware and software deployments, classroom and lecture hall computing, and system reconfiguration projects as directed by management.
A bachelor’s degree is required, with additional education or related experience able to substitute under the JHU equivalency formula, along with availability for flexible hours including some evenings, weekends, and overtime.
Preferred experience includes working in an educational environment, the Panopto cloud recording service, and A/V management systems such as Dante, Crestron, and Extron; listed certifications include CTS, Apple ACMT or ACTC, and CompTIA Security+.
Casual, on-call schedule of 20 hours per week, Monday through Friday, hybrid with 60-89% of hours on site at the Homewood Campus, paying $21.80 to $37.80 per hour depending on experience.

Multimedia Technician (Center for Media & Technology Solutions) Full Description

Requisition ID

122810

Job Family

Learning Tech & Multimedia

Job Subfamily

Multimedia

Job Function

Program Management

Exempt Status

Non-Exempt

Shift Type

Casual / On Call

Schedule

M-F, 20 hrs wkly

Worksite

01-MD:Homewood Campus

Work Modality

Hybrid: On-site 60-89% of hours worked (Ex: 3-4 out of 5 days/week)

We are seeking a Multimedia Technician who will provide support for classroom technology, audio/visual equipment, applications, products or services, and assists faculty, staff, and students experiencing procedural or operating difficulty by investigating equipment and software problems, resolving issues directly.

Specific Duties & Responsibilities

Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Classroom Technology & Multimedia Support

Provide audio/visual and collaborative technologies support to clients, responding to telephone calls, emails, and personnel requests for technical support.
Record, prioritize, and track all assigned help calls and document work efforts in a ticketing system.
Ensure timely attention to requests to meet service SLAs in keeping with departmental processes.
Diagnose problems through discussions with clients. Simulate or recreate technical issues to resolve operating difficulties. Identify, research, document, and resolve incidents.
Perform troubleshooting of podium A/V devices, room control systems, microphones, projectors, audio recording units, and other related equipment in classroom and special event environments.
Assess damage to or loss of equipment, keeping the supervisor informed of same.
Perform A/V equipment set-up and strike in a timely and efficient manner, ensuring that equipment is correctly configured and operating properly for the event.
Support live and pre-recorded productions for special event webcasts in a variety of locations throughout the school.
Assist clients in the best use of A/V technology to deliver presentations. Provide basic instruction/training for students, faculty, and staff on the use of A/V equipment and resources.
Update internal support documentation and assist in developing client help documents.
Participate in the installation, maintenance, and storage of equipment and updates equipment inventory.
Coordinate with the multimedia staff to arrange hardware warranty repairs.
Report to supervisor to arrange the timely ordering of necessary A/V consumable supplies.
Provide feedback on the replacement of equipment and upgrades, where applicable.
Perform testing and quality assurance on presentation computer systems, A/V systems, and virtual conferencing software.
Actively keeps current of A/V technologies and practices in use outside of the School of Public Health. Apply professional business and technical support concepts to provide support, consultation, and training for clients based on established departmental guidelines.
Prioritize and manage multiple tasks and deadlines with supervision. Properly escalate issues to other teams and work to resolve more complex problems with supervisory guidance.
Utilize operational knowledge of all A/V equipment to provide presentation support, including consumer and professional electronics. Includes, but is not limited to:
Computers (Windows and Mac operating systems) and tablets (iPad, Microsoft Surface)
Document imaging equipment (document cameras)
Virtual conferencing equipment (Zoom rooms)
TVs, touchscreen monitors, and DVD players.
Digital audio recorders and mixing consoles.
Digital whiteboards, video and web cameras and cabling.
SMART technologies/platforms and web casting technologies.

Client Computer Support

Diagnose, analyze, and document Level 1 computer hardware and standard software issues (email, web browsers, etc.).
Install computer monitors and peripheral devices (keyboards, mice, webcams, etc.) and install software and assists with license tracking.
Troubleshoot basic user account issues, including password and access issues; Identifies, documents, and report network connectivity issues.

Project Support

Implement hardware and software deployment plans as directed by management.
Support classroom and lecture hall computing technologies as directed by management.
Conduct hands-on inventory or system reconfiguration projects as directed by management.
Other duties as assigned.

Minimum Qualifications

Bachelor’s Degree.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Must be available to work flexible hours, including some evenings, weekends, and overtime.

Preferred Qualifications

Experience working in an educational environment.
Experience with cloud recording service Panopto.
Experience and knowledge of A/V management systems (Dante, Crestron, Extron)
Experience and familiarity with both Windows and Apple operating systems (Windows 7 and higher; Mac OS Sierra, and IOS).

Technical Qualifications & Specialized Certifications

Certified Technology Specialist (CTS)
Microsoft Technology Associate (MTA)
Apple ACMT or ACTC
CompTIA Security+
Highly knowledgeable about video meeting software (Zoom, WebEx, GoToMeeting).

Technical Skills & Expected Level of Proficiency

Audio Production - Awareness
AV Equipment Proficiency - Awareness
Client Training and Support - Awareness
Educational Technologies - Awareness
Help Desk Support - Awareness
Live Streaming - Awareness
Technical Support/Troubleshooting - Awareness
Technology Documentation and Reporting - Awareness
Video Post-Production - Awareness

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Multimedia Technician

Role/Level/Range: ATO 37.5/02/OF

Starting Salary Range: $21.80 - $37.80 HRLY (Commensurate w/exp.)

Employee group: Casual / On Call

Schedule: M-F, 20 hrs wkly

FLSA Status: Non-Exempt

Location: Hybrid/Homewood Campus

Department name: Ctr for Media & Tech Solutions

Personnel area: Whiting School of Engineering

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Multimedia Technician (Center for Media & Technology Solutions)

Edtech.com's Summary

Multimedia Technician (Center for Media & Technology Solutions) Full Description

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