NavMSU Program Manager

🇺🇸 Bozeman, Montana 🕑 Full-Time 💰 $26 per Hour 💻 Information Technology 🗓️ November 9th, 2026

CRM Navigate DegreeWorks

Edtech.com's Summary

Montana State University is hiring a NavMSU Program Manager. The role helps faculty and staff use NavMSU, the university's student success and relationship management platform powered by EAB Navigate 360, to strengthen student retention, persistence, and graduation. Working alongside another program manager and a dedicated technical support team member in the Registrar's Office, the manager plans implementation, trains campus users, and resolves everyday technical and functional issues, while also providing direct student service and academic records support.

Highlights

Serve as a primary functional administrator for NavMSU, translating approved business requirements into configurations for care units, services, locations, workflows, and communication settings, and administering user roles and permissions.
Develop NavMSU implementation and improvement plans with institutional leaders, and manage projects from initial request through testing, communication, training, implementation, and assessment.
Consult with faculty, advisors, staff, and students to turn student support needs into practical workflows that strengthen coordination between academic and student support services.
Build a training plan around the academic calendar and design role-specific onboarding, demonstrations, workshops, and refresher sessions, including for partners across MSU's four campuses.
Create guides, videos, presentations, and website content that explain complex system functions in clear, accessible terms, and use user feedback to improve them.
Coordinate student communications for the Registrar's Office and campus partners through NavMSU, with attention to audience, timing, accessibility, and avoiding duplicate or conflicting messages.
Build and maintain reports and datasets, and develop measures with campus partners to assess training, adoption, communication effectiveness, and workflow performance.
Maintain permanent academic records, evaluate degree completion and post-baccalaureate degree conferrals, and coordinate end-of-term processing of final grades and academic standing in line with FERPA.
Bachelor's degree or equivalent combination of education and experience, plus experience managing a complex program or project with multiple stakeholders and delivering training to users with differing levels of experience.
Preferred experience in higher education, academic records, or student success, administering EAB Navigate or a comparable platform, and working with Banner, DegreeWorks, or Argos.
Starting pay of $26.00 per hour, commensurate with experience, in a full-time, non-exempt classified position.