Overview
Build the Future
At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.
How can you make an impact?
Working as part of the Global CRM team, the successful candidate provide hands-on support to our internal business units spanning Higher Education, Schools, and International. The team environment is extremely innovative, intellectually challenging and very dynamic. Research, troubleshooting, analytical, technical and soft skills are a must. The ability to work collaboratively or on your own, being highly motivated with a great work ethic to drive and succeed. Focus on quality and service delivery, with an eye for attention to detail.
This is a remote position open to applicants authorized to work for any employer within Mexico
What can you expect from the position?
Work on assigned tickets within agreed SLA adhering to defined development process
Create or update documentation to enhance/strengthen future development/support
Build/execute thorough test plans ensuring development meets requirements
Communicate to technical and business stakeholders
We're looking for someone with:
A plus:
Why work for us?
The work you do at McGraw Hill will be work that matters. We are collectively building experiences that will help shape the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.
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