Kaplan
On-Post Student Support Specialist
🇺🇸 Remote - US
🕑 Full-Time
💰 $31K - $79K
💻 Other
🗓️ July 1st, 2025
Edtech.com's Summary
Kaplan is hiring an On-Post Student Support Specialist to provide personalized assistance and guidance to military-affiliated students, including military members, their families, and DoD civilians at military installations. This role involves directly engaging students at the Base Education Center, addressing their concerns, facilitating access to resources, and supporting student acquisition and retention.
Highlights
- Provide programmatic information and student support on military installations during office hours.
- Serve as the first point of contact for enrollment questions, resource navigation, and student concerns.
- Refer students to appropriate support resources, including Student Success Managers and faculty.
- Participate in weekly virtual classes to connect students to Purdue Global resources.
- Assist students with online learning platforms, tutoring resources, and academic policies.
- Maintain records of student interactions to track progress and identify trends.
- Required: 1+ year experience supporting military personnel or as a military spouse; experience in academic advising or student services preferred.
- Preferred: Familiarity with military education benefits, virtual communication tools, and strong interpersonal skills.
- Compensation range: $31,200 to $78,600 annually, based on experience and qualifications.
- Competitive benefits include flexible remote work, retirement plan contributions, tuition assistance, health benefits starting day one, and generous paid time off.
On-Post Student Support Specialist Full Description
On-Post Student Support Specialist
Remote/Nationwide, USA
Full time
Job Title On-Post Student Support Specialist
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
The On-Post Student Support Specialist plays a crucial role in the success of military-affiliated students by providing personalized assistance and guidance directly to military members, their family members and DoD civilians on military installations. This position is responsible for student acquisition through direct engagement with students in the Base Education Center.
We're exclusively hiring in the Fort Leonard Wood, Missouri area. We strongly prefer candidates who are military veterans or spouses.
Primary/Key Responsibilities
- Offer personalized programmatic information and student support during designated office hours on military installations, five days a week.
- Serve as an initial point of contact for students, addressing concerns, enrollment questions, and resource navigation.
- Direct students to the appropriate support resources based on their needs, such as referring them to their Single Point of Contact Student Success Manager for enrollment, registration, and funding assistance throughout their tenure at Purdue Global (PG). Academic issues are referred to faculty, while other concerns are directed to relevant PG resources to ensure comprehensive support.
- Attend and actively participate in weekly live virtual interactive faculty-led classes to point students to Purdue Global resources.
- Assist students in navigating online learning platforms, accessing tutoring resources, and understanding academic policies and requirements.
- Advocate for student success by proactively identifying challenges and directing to appropriate resources to deliver solutions to enhance retention and engagement.
- Maintain accurate records of student interactions and support provided to track progress and identify trends in student needs.
Minimum Qualifications
- Bachelor’s degree in education, counseling, student affairs, or a related field is preferred, but not required.
- 1+ year of experience supporting military personnel, whether through direct work in military education offices or through personal experience as a military spouse with an understanding of military life.
- Experience in academic advising, student support services, or higher education administration.
Preferred Qualifications
- Familiarity with military education benefits, policies, and challenges faced by service members and their families.
- Experience working with military-affiliated students or within higher education student support services.
- Proficiency in online learning platforms and virtual communication tools.
- Strong interpersonal and communication skills, with the ability to connect with diverse student populations.
We offer a competitive benefits package including:
- Remote work providing flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Competitive health benefits and new hire eligibility starts day-1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
- And so much more!
For full-time positions, Kaplan has two Salary Grades, this position is Salary Grade A: $31,200 to $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business.
LocationRemote/Nationwide, USA
Additional Locations
Employee TypeEmployee
Job Functional Area Client Service/Support
Business Unit00091 Kaplan Higher ED
At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.
Diversity & Inclusion Statement:
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.
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