Marshall University
Operations Coordinator
🇺🇸 Huntington, WV
🕑 Full-Time
💰 $39K - $45K
💻 Operations
🗓️ October 3rd, 2025
Edtech.com's Summary
Marshall University is hiring an Operations Coordinator responsible for administering due diligence for campus-based loan programs, counseling students on repayment options, assisting with tuition and fee assessments, and managing payment agreements. The role requires strong customer service skills, adherence to regulations, and collaboration within a cross-trained team to support student services and office operations effectively.
Highlights
- Administer due diligence for campus-based loan programs and manage payment agreements.
- Counsel students on repayment options and assist with tuition and fee assessments.
- Manage office communications and ensure timely responses to inquiries from students, families, and campus partners.
- Provide high-quality customer service regarding tuition, billing, fees, and payment plans while maintaining confidentiality.
- Offer front desk support during peak times or staff absences, including managing incoming calls and directing inquiries.
- Required proficiency in Microsoft Office and strong written and verbal communication skills.
- Must demonstrate professionalism, confidentiality, and attention to detail handling financial and student records.
- Education requirement: Bachelor's degree with a minimum of 2 years related business office experience.
- Preferred qualifications include a Bachelor’s degree in a finance-related field and 2+ years experience in higher education or student services.
- Salary range: $38,722 to $44,531, commensurate with education, experience, and internal equity.
Operations Coordinator Full Description
Operations Coordinator
Position Details
Get to Know Us!
Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University’s mission, inspired by our Vision and Creed, includes a commitment to:
Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University’s mission, inspired by our Vision and Creed, includes a commitment to:
- Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society.
- Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture.
- Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty.
- Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment.
- Cultivate the development of an inclusive, just, and equitable community.
Come Meet Marshall and discover what it means to be part of the Marshall University family!
Come join our Herd!
We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.
- Work week is 37.5 hrs.
- A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break!
- Holidays – Employees receive 13 Paid Holidays
- Annual and Sick Leave – Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave
- Health Insurance – Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
- Educational/Tuition Benefits – Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
- Retirement Plans – Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
- Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
- Wellness Programs – PEIA provides various care management programs and the Pathways to Wellness program.
We are . . . Marshall!
Position Information
Position Title | Operations Coordinator
Banner Position Number | 000963
E-Class | CX - Class Exempt FT - .53 or >
Department | Bursar's Office - MU4200
Job Description | Marshall University seeks a detail-oriented and student-focused Operations Coordinator to join the Bursar’s Office. This position is responsible for administering due diligence for campus-based loan programs, counseling students on repayment options, and assisting with tuition and fee assessments. The Operations Coordinator will also manage payment agreements and provide guidance on student services.
This role requires strong customer service skills, adherence to federal, state, and university policies, and the ability to collaborate effectively in a cross-trained team. The ideal candidate will thrive in a fast-paced environment, manage multiple responsibilities with accuracy, and demonstrate professionalism, clear communication, and a commitment to student success.
Knowledge, Skills, and Abilities Strong customer service and interpersonal skills Proficiency in Microsoft Office Effective written and verbal communication Demonstrated professionalism, confidentiality, and attention to detail in handling financial and student records.
Job Duties Manage office communications by monitoring inquiries, routing messages to the appropriate staff, and ensuring timely, professional responses to students, families, and campus partners. Support student account management, including generating collection notices, counseling students on repayment options, and maintaining accurate documentation. Provide high-quality customer service by addressing questions related to tuition, billing, fees, and payment plans, while maintaining confidentiality and professionalism. Assist with office operations by answering incoming calls, directing inquiries, and providing front desk coverage during peak periods or staff absences.
Salary Range | $38,722 - $44,531 - Salary is commensurate upon education, experience and internal equity
Salary Type | Salary
Time Type | Full-Time
Work Location | MU - Marshall University
Banner Position Number | 000963
E-Class | CX - Class Exempt FT - .53 or >
Department | Bursar's Office - MU4200
Job Description | Marshall University seeks a detail-oriented and student-focused Operations Coordinator to join the Bursar’s Office. This position is responsible for administering due diligence for campus-based loan programs, counseling students on repayment options, and assisting with tuition and fee assessments. The Operations Coordinator will also manage payment agreements and provide guidance on student services.
This role requires strong customer service skills, adherence to federal, state, and university policies, and the ability to collaborate effectively in a cross-trained team. The ideal candidate will thrive in a fast-paced environment, manage multiple responsibilities with accuracy, and demonstrate professionalism, clear communication, and a commitment to student success.
Knowledge, Skills, and Abilities Strong customer service and interpersonal skills Proficiency in Microsoft Office Effective written and verbal communication Demonstrated professionalism, confidentiality, and attention to detail in handling financial and student records.
Job Duties Manage office communications by monitoring inquiries, routing messages to the appropriate staff, and ensuring timely, professional responses to students, families, and campus partners. Support student account management, including generating collection notices, counseling students on repayment options, and maintaining accurate documentation. Provide high-quality customer service by addressing questions related to tuition, billing, fees, and payment plans, while maintaining confidentiality and professionalism. Assist with office operations by answering incoming calls, directing inquiries, and providing front desk coverage during peak periods or staff absences.
Salary Range | $38,722 - $44,531 - Salary is commensurate upon education, experience and internal equity
Salary Type | Salary
Time Type | Full-Time
Work Location | MU - Marshall University
Qualifications
Must be able to perform all essential job duties as outlined in the job description.
Must be able to perform all essential job duties as outlined in the job description.
Required Qualifications
Education | Bachelor’s degree
Experience | Minimum of 2 years of related business office experience.
Experience | Minimum of 2 years of related business office experience.
Preferred Qualifications
Education | Bachelor’s degree in a finance-related field
Experience | 2+ years of experience working in higher education or a student services setting.
Experience | 2+ years of experience working in higher education or a student services setting.
Posting Detail Information
Posting Number | MU1191E
Open Date | 10/02/2025
Close Date |
Open Until Filled | Yes
Special Instructions Summary |
Open Date | 10/02/2025
Close Date |
Open Until Filled | Yes
Special Instructions Summary |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a Bachelor's Degree?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
Marshall University
One John Marshall Drive
Huntington, WV 25755
One John Marshall Drive
Huntington, WV 25755
Copyright © 2020 Marshall University | An Equal Opportunity University | Accreditation | Consumer Information and Disclosures
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