University of Utah
Operations Management - Division/Business Unit (Non-Executive)
🇺🇸 Salt Lake City, UT
🕑 Full-Time
💰 $48K - $58K
💻 Operations
🗓️ November 12th, 2025
Edtech.com's Summary
University of Utah is hiring an Operations Management - Division/Business Unit (Non-Executive), with the working title UOnline Center Senior Supervisor. This role manages daily operations of the UOnline Center, supervises student employees, maintains exam processes, supports faculty with exam systems, and provides leadership with updates. It also includes overseeing division functions such as sales and logistics, managing budgets and profit and loss, setting goals, and providing staff coaching and development.
Highlights
- Direct daily operations and logistics of the UOnline Center's monitored testing environment.
- Supervise student employees and perform training for part-time staff.
- Maintain exam security and integrity, handle discrepancies, and support faculty usage of exam systems.
- Manage profit and loss, develop budgets, and set revenue and strategic goals for the division/business unit.
- Provide leadership, coaching, counseling, and career development to staff.
- Work 40 hours per week, Monday through Friday, 8:00 am to 5:00 pm, with occasional Saturdays.
- Requires a bachelor's degree plus 4 years or a master's degree plus 2 years of directly related experience.
- Preferred experience includes customer service in high-pressure settings, confidential material handling, team management, and systems operations.
- Pay range: $48,000 - $58,000 annually.
- Department: UOnline; reports within Academic Affairs division.
Operations Management - Division/Business Unit (Non-Executive) Full Description
Operations Management - Division/Business Unit (Non-Executive)
Announcement
Details
Open Date | 11/10/2025
Requisition Number | PRN43529B
Job Title | Operations Management - Division/Business Unit (Non-Executive)
Working Title | UOnline Center Senior Supervisor
Career Progression Track | M00
Track Level | M2 - Senior Supervisor
FLSA Code | Administrative
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | Monday through Friday; 8:00 am to 5:00 pm
Occasional Saturday work may be required
VP Area | Academic Affairs
Department | 01350 - Uonline
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | 48,000 - 58,000
Close Date | 11/21/2025
Priority Review Date (Note - Posting may close at any time) |
Job Summary | UOnline Center Senior Supervisor
We are in search of a senior supervisor for the UOnline Center. The UOnline Center provides a monitored testing environment for UOnline students. This role will provide day-to-day operations management of the UOnline Center, supervision of student employees, maintain / monitor exam processes, check-in/out students, support faculty in their use of the UOnline Center, exam related systems and provide UCL leadership with updates. This role requires strong organizational skills and a customer service focus.
Direct/Manage/Supervise day-to-day operations for a division/business unit. Oversee all applicable functions (e.g., sales, logistics, operations, manufacturing, marketing, engineering). Responsible for managing profit and loss (P&L), developing budgets, and setting revenue goals. Establish strategies, objectives, and goals for the division/business unit, while meeting the organizational vision, standards, and priorities. Provide leadership, coaching, counseling, and career development opportunities to staff. May also oversee operations for a single independent site.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
Responsibilities | UOnline Center Senior Supervisor Department Specific Responsibilities: Daily preparation of service specific applications for examination requests from faculty, scheduling system for students and monitoring/proctoring systems within the exam facility Oversees daily operation and logistics regarding the administration of academic exams, proctoring duties and responsibilities, maintains exam security and integrity and manages any discrepancies within the service Performs all training requirements and needs for part time student employees Maintains records to support and advance the program Supervises subordinate staff
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Senior Supervisor Responsibilities:Direct/Manage/Supervise day-to-day operations for a division/business unit. Oversee all applicable functions (e.g., sales, logistics, operations, manufacturing, marketing, engineering). Responsible for managing profit and loss (P&L), developing budgets, and setting revenue goals. Establish strategies, objectives, and goals for the division/business unit, while meeting the organizational vision, standards, and priorities. Provide leadership, coaching, counseling, and career development opportunities to staff. May also oversee operations for a single independent site. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities. Working knowledge of team function within the organization.
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Minimum Qualifications | EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Senior Supervisor, Operations Management – Division/Business Unit (Non-Executive): Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences | Demonstrated customer service experience in face paced and/or high pressure environment Experience dealing with confidential materials Previous experience managing a team Experience with systems management and operations
Type | Benefited Staff
Special Instructions Summary
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Requisition Number | PRN43529B
Job Title | Operations Management - Division/Business Unit (Non-Executive)
Working Title | UOnline Center Senior Supervisor
Career Progression Track | M00
Track Level | M2 - Senior Supervisor
FLSA Code | Administrative
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | Monday through Friday; 8:00 am to 5:00 pm
Occasional Saturday work may be required
VP Area | Academic Affairs
Department | 01350 - Uonline
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | 48,000 - 58,000
Close Date | 11/21/2025
Priority Review Date (Note - Posting may close at any time) |
Job Summary | UOnline Center Senior Supervisor
We are in search of a senior supervisor for the UOnline Center. The UOnline Center provides a monitored testing environment for UOnline students. This role will provide day-to-day operations management of the UOnline Center, supervision of student employees, maintain / monitor exam processes, check-in/out students, support faculty in their use of the UOnline Center, exam related systems and provide UCL leadership with updates. This role requires strong organizational skills and a customer service focus.
Direct/Manage/Supervise day-to-day operations for a division/business unit. Oversee all applicable functions (e.g., sales, logistics, operations, manufacturing, marketing, engineering). Responsible for managing profit and loss (P&L), developing budgets, and setting revenue goals. Establish strategies, objectives, and goals for the division/business unit, while meeting the organizational vision, standards, and priorities. Provide leadership, coaching, counseling, and career development opportunities to staff. May also oversee operations for a single independent site.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
Responsibilities | UOnline Center Senior Supervisor Department Specific Responsibilities: Daily preparation of service specific applications for examination requests from faculty, scheduling system for students and monitoring/proctoring systems within the exam facility Oversees daily operation and logistics regarding the administration of academic exams, proctoring duties and responsibilities, maintains exam security and integrity and manages any discrepancies within the service Performs all training requirements and needs for part time student employees Maintains records to support and advance the program Supervises subordinate staff
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Senior Supervisor Responsibilities:Direct/Manage/Supervise day-to-day operations for a division/business unit. Oversee all applicable functions (e.g., sales, logistics, operations, manufacturing, marketing, engineering). Responsible for managing profit and loss (P&L), developing budgets, and setting revenue goals. Establish strategies, objectives, and goals for the division/business unit, while meeting the organizational vision, standards, and priorities. Provide leadership, coaching, counseling, and career development opportunities to staff. May also oversee operations for a single independent site. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities. Working knowledge of team function within the organization.
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Minimum Qualifications | EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Senior Supervisor, Operations Management – Division/Business Unit (Non-Executive): Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences | Demonstrated customer service experience in face paced and/or high pressure environment Experience dealing with confidential materials Previous experience managing a team Experience with systems management and operations
Type | Benefited Staff
Special Instructions Summary
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- * How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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