Handshake
Operations Program Manager, Central Ops
Edtech.com's Summary
- Own and execute high-impact operational programs end-to-end across Central Ops functions.
- Analyze performance data to spot trends, gaps, and opportunities for improvement using SQL or similar tools.
- Build and optimize scalable and high-quality operational processes.
- Collaborate cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams.
- Track and report key metrics to ensure programs meet performance objectives.
- Drive continuous improvement through structured problem-solving and experimentation.
- Required skills include strong analytical ability, SQL proficiency, cross-functional project management, and operating comfortably in ambiguous environments.
- Bonus points for experience in Trust & Safety, Payments, or Contractor Operations and strong communication skills.
- Compensation includes competitive pay, equity ownership, 401(k) match, and comprehensive benefits such as medical, dental, vision, mental health support, and parental leave.
Operations Program Manager, Central Ops Full Description
About Handshake
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Work hand-in-hand with world-class AI labs, Fortune 500 partners and the worldâs top educational institutions
Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others
Build a massive, fast-growing business with billions in revenue
The Role
The Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations.
As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end.
The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential.
You Will
Own and execute operational programs end-to-end across Central Ops functions
Analyze performance data to identify trends, gaps, and opportunities for improvement
Build and optimize processes to improve efficiency, quality, and scalability
Partner cross-functionally to launch and iterate on operational initiatives
Track and report on key metrics, ensuring programs meet performance targets
Drive continuous improvement through structured problem-solving and experimentation
You Have
Strong analytical skills, with the ability to use data to inform decisions
Experience using SQL (or similar tools) to pull and analyze data
Demonstrated ability to manage cross-functional projects and influence stakeholders
Comfort operating in ambiguous environments and driving clarity
Strong organizational skills and attention to detail
Bonus Points
Experience in Trust & Safety, Payments, or Contractor Operations
Strong problem-solving skills with a structured approach to complex challenges
Excellent communication skills, with the ability to clearly articulate insights and recommendations
Experience operating in fast-paced, metrics-driven environments
We Offer
Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
ð¯ Ownership: Equity in a fast-growing company
ð° Financial Wellness: 401(k) match, competitive compensation, financial coaching
ð¼ Family Support: Paid parental leave, fertility benefits, parental coaching
ð Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
ð Growth: $2,000 learning stipend, ongoing development
ð» Remote & Office: Internet, commuting, and free lunch/gym in our SF office
ð Time Off: Flexible PTO, 15 holidays + 2 flex days
ð¤ Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
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