Operations Program Managers

Monday – Friday, business hours. This position requires at least 24 hours/week presence onsite and is located at 1925 E Spence Eccles Drive Salt Lake City, UT 84132. May on occasion require 7:00 am virtual meeting participation.

This is an in-person position, and it is directly related to the support of students in their experiential learning, and support of patients in the clinic.

The Spencer Fox Eccles School of Medicine (SFESOM) at the University of Utah combines excellence in teaching, research, and clinical expertise to train tomorrow’s physicians for the rapidly changing world of medicine. The Mission-Driven Medical Degree (MD) Program in the SFESOM Dean’s Office emphasizes community, relationships, and collaboration.

Community Health Workers a frontline public health professional who act as a trusted bridge

between community members and healthcare or social service systems . School of Medicine CHW

who serves as a preceptor in student-led clinics, guiding students in patient-centered care and

community engagement. TheClinical CHW also supports and demonstrates effective care

coordination and resource navigationfor patients, contributes to interprofessional team-based

care, and helps integrate community context and social needs into clinical decision-making.

Operations Program Managers
This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Role Specific:

· The CHW will share knowledge with medical students on their experience working with the student-led clinic communities provide practical examples of health disparities and illustrate how social determinants of health influence healthcare decisions. 

· Guide and teach medical students to assess patients’ needs for housing, food, transportation, and other social services and help by providing the necessary support.

· Will be instrumental in providing clinical support and teaching students how to effectively communicate with patients from diverse backgrounds in the student-led clinic environment.

· Use cases from the student-led clinic as case studies for students to study, and to be presented during intersession days. 

· Help medical students develop cultural humility by fostering an attitude of respect, curiosity, and self-reflection. Encouraging students to actively listen, learn from community members, and recognize their own biases and limitations. Through this experience, students will understand the importance of tailoring care to individual needs and preferences.

· Provide health counseling and education to increase knowledge of self-sufficiency.

· Help clients identify their health goals; and work closely with patients, students, and wellness coaches to help patients determine the best course of action for good health.

· Provide patients with the care they need, CHWs work closely with an interprofessional team that includes doctors, nurses, students, and pharmacists.

· Identify and help coordinate community events and workshops.

· Participate in various community events helping community members with diabetes education and health needs.

· Provide outreach to potential and existing clients in the community and at events.

· Work with staff and volunteers to establish trusting relationships with clients while providing support and encouragement.

· Will fill out the client’s electronic intake questionnaire and screening assessment.

· Will make regular follow-up calls and assist patients with follow-up appointments.

· Collecting data on referrals, outcomes, and community impact (data/evaluation function)

· Develop CBO partnerships, support health fairs and outreach events, conduct community needs assessments and listening sessions, and serve as a liaison between the SFESOM, clinics, and community partners.

Drive company strategy, align teams, and deliver on multiple interconnected operations projects. Work to initiate successful programs that drive strategic benefits and organizational growth. Define and oversee a list of dependent projects needed to reach the program’s overall goals. Enlist teams, implement strategies, and measure return on investment. Act as liaison between various departments, facilitating cross-team collaboration and understanding. Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives. Requires moderate skill set and proficiency in discipline. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

This is a Developing-Level position in the General Professional track.

Job Code: PZ3332

Grade: P16

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Operations Program Manager, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.


This position may require the successful completion of a criminal background check and/or drug screen.


The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.


Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.


To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.




Online reports may be submitted at https://oeo.utah.edu


https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.


As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.