Operations Program Managers

M-F 8-5 with some early morning and later meetings as needed

Position Summary
The Manager, Clinician Services serves as a leadership resource for physician and advanced practice clinicians (APP) to coordinate onboarding and clinician support initiatives across the University of Utah Medical Group (UUMG). 

This position develops and maintains collaborative relationships with clinical departments, administrators, physicians, APPs, and organizational leaders to support a positive clinician experience and successful integration into University of Utah Health.

The role functions as a connector, advisor, and convener, helping align clinician needs with available resources, organizational priorities, and improvement efforts. Through relationship building, active listening, and collaboration, the Manager identifies opportunities, develops actionable recommendations, and helps advance initiatives through influence rather than direct ownership.

The position serves as a trusted resource to clinicians, departments, and executive leadership and supports the continued development of Medical Group programs and services that enhance clinician engagement, professional success, and career sustainability.

Essential Functions
• Serve as the primary UUMG resource for supporting clinician onboarding, helping ensure new physicians and APPs can navigate available information, resources, programs, and connections across the Medical Group and University of Utah Health.
• Partner with department administrators and clinical leaders to understand departmental onboarding practices, identify opportunities for alignment, and strengthen connections between departmental and Medical Group resources.
• Convene appropriate stakeholders around identified needs and opportunities, establish next steps, and help maintain momentum through implementation.
• Coordinate onboarding resources, information, and communication across departments. 
• Identify onboarding gaps, barriers, and opportunities for improvement. 
• Facilitate connections between new clinicians and institutional resources, leaders, and support programs. 
• Monitor onboarding experiences and recommend improvements.
Relationship Management & Stakeholder Engagement
• Build and maintain effective relationships with physicians, APPs, department administrators, department leadership, and organizational partners.
• Serve as a connector across departments and organizational functions.
• Facilitate communication and collaboration among stakeholders.
• Convene groups around common opportunities and challenges.
• Support alignment of efforts while respecting departmental ownership and autonomy.
• Develop credibility and trust through consistent engagement and responsiveness.
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Program Development & Continuous Improvement
• Gather and synthesize clinician and stakeholder feedback.
• Identify trends, needs, and opportunities affecting clinician experience.
• Translate stakeholder input into actionable recommendations.
• Support the implementation of clinician-focused initiatives sponsored by UUMG.
• Monitor outcomes and identify opportunities for ongoing improvement.
• Close the loop with clinicians, departments, and stakeholders by communicating actions taken, progress, and outcomes related to identified needs and opportunities.
• Support the development, implementation, and expansion of Medical Group clinician support programs and services based on identified needs and opportunities.
Executive Communication & Leadership Support
• Synthesize clinician and stakeholder information into concise analyses, recommendations, presentations, and executive-level briefings.
• Present findings, emerging needs, opportunities, and recommendations to senior leaders, department administrators, and physician leadership groups.
• Develop communication materials that support organizational awareness and engagement.
• Track and communicate progress on key initiatives and priorities.

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Operations Program Manager, III: Requires a bachelor’s healthcare administration, business, organizational leadership, communications, education, or a related field (or equivalency) + 6 years or a master’s healthcare administration, business, organizational leadership, communications, education, or a related field (or equivalency) + 4 years of directly related work experience.

Knowledge, Skills & Abilities:

Demonstrated success working across multiple stakeholders and organizational levels.

Required Competencies

Exceptional Interpersonal Skills

Strategic Listening & Synthesis

Influence Without Authority

Facilitation & Convening

Executive Presence

Self-Direction

Critical Thinking

Organizational Navigation

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
 

This position may require the successful completion of a criminal background check and/or drug screen.
 

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
 

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
 

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
 

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.




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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.