Operations Specialist

Operations Specialist

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 Posting Details 

Job #  | 042628
Department Code  | 21801-3010
Department  | Arts & Sciences - Dean's Office
Job Title  | Operations Specialist
Location  | Syracuse, NY
Campus  | Syracuse, NY

Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range  | $62,400 - $70,000
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S5
FLSA Status  | Exempt
Hours  | Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type  | Full-time
Unionized Position Code  | Not Applicable
Job Description  | The College of Arts and Sciences is seeking an experienced administrator to provide operational leadership and staff supervision across multiple Humanities departments.

In this role, you will manage day-to-day departmental operations, processes, and procedures while maintaining a broad view of College and University milestones. You will serve as a key resource for department Chairs, keeping them informed of upcoming deadlines and events at the University, College, and departmental levels.

You will also evaluate existing processes, recommend improvements to department Chairs, and provide guidance and oversight to staff during implementation. Staying current on College and University policies is essential, as you will be the primary point of contact for faculty and staff questions and will be expected to build and maintain strong professional relationships across campus.
Education and Experience  | Bachelor’s degree or equivalent plus 5-8 years of work experience preferably in an academic environment; computer skills; proven supervisory experience; ability to problem solve issues for undergraduates, graduate students, faculty, staff, and administrators.

Skills and Knowledge  | Current knowledge of university policies and practices and excellent working relationships with personnel at all levels across campus. Advanced knowledge of Microsoft Office and Adobe Professional suite. High level of research and data gathering ability, analytical skills, ability to read and interpret documents, basic negotiation skills, management and delegation skills, strong organizational skills, advanced verbal and written communication skills, ability to prioritize tasks and manage multiple projects. Excellent proofreading ability. Working knowledge of university budget systems (FAB) and excel. Advanced knowledge of PeopleSoft or related system. Record of effective supervision in guiding, leading, and motivating individuals, working collaboratively as a member of department leadership team. Record of accomplishment of staff development, performance, and accountability.

Responsibilities  | Operations Management Employ sound judgment and good decision-making to manage day-to-day departmental operations, processes, and procedures in a professional manner. Maintain big-picture view of department and College-level milestones to advise Chairs and stakeholders regarding all University, College and departmental deadlines and events. Continually review and recommend improvements to the Chairs and monitor their implementation by providing guidance and oversight to staff. Serve as the go-to resource for faculty and staff by keeping current on College and University policies/activities. Build and maintain strong professional relationships across campus. Collaborate with Budget Analyst to ensure units do not overspend on operations budgets. Serve as liaison to the Dean’s office and Graduate School. Develop plans for space and equipment usage. Keep multiple facility footprints operational and follow up to ensure issues are corrected.  Department Administrator Provide high-level administrative support to the Chairs to meet deadlines and keep the departments in good working order. Play an instrumental role in the planning and execution of major projects related to program accreditation, event planning, grad recruitment and orientation, faculty meeting support, travel planning. Engage with Chairs, faculty, and staff to complete all responsibilities and analysis associated with course planning, scheduling, and student registration to effectively meet program, student, and College needs. Maintain departmental records related to personnel and hiring. Serve as search administrator for all faculty and postdoc searches. Provide expertise and guidance to faculty for developing position evaluation requests (PERs) and navigating various search and hiring processes and activities. Manage all data and processes related to hiring part-time union and non-union faculty. Maintain working knowledge of requirements of collective bargaining agreement. Management and Supervision Actively supervise staff, establish work priorities/workflow, and resolve management or personnel issues. Evaluate staff by providing regular feedback throughout the year and through the annual HR Performance Partnership process. Be present in the office to provide services to campus constituents and provide effective supervision. Approve timesheets, delegate duties, oversee work products, provide direction to staff, and inform Chairs of staff needs, problems, and changes. Ensure any delegated authorities or duties are properly documented and approved and maintain appropriate internal controls. Hire, train, and place staff for needed roles in the department.
Other duties as assigned
Physical Requirements  | Not Applicable
Tools/Equipment  | Not Applicable
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/112498
Job Posting Date  | 03/04/2026
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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