Edtech.com's Summary

Amplify Education Inc. is hiring an Operations Specialist, Product Relations. The role involves supporting the Manager, Product Relations in developing product configuration frameworks with manufacturing and supply chain teams, maintaining product records, ensuring fulfillment readiness, and improving process and cost efficiencies. The specialist also manages item data across departments and facilitates onboarding and issue resolution for managed accounts.

Highlights

Support product configuration and collaborate with Product teams on new product setups.
Maintain and manage product data in systems including Salesforce and Netsuite.
Ensure product data integrity and adherence to enterprise standards.
Act as subject matter expert on product configuration and supply chain workflows.
Coordinate with operations and vendors to enhance process and cost efficiency.
Manage item data processing and quality checks for multiple departments.
Work with internal teams and customers for materials onboarding and issue resolution for accounts worth $1M-$5M.
Communicate risks and escalate issues to senior leadership.
Required qualifications include a Bachelor's degree, 1+ year print/material production experience, 3+ years project management, strong analytical skills, customer service experience, and intermediate financial knowledge.
Preferred qualifications include supply chain or continuous improvement experience, strategic thinking, education technology experience, and proficiency with project management tools like Smartsheets, JIRA, and Lucidchart.
Compensation ranges from $78,000 to $83,000 with eligibility for an annual discretionary bonus.

Operations Specialist, Product Relations Full Description

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

The Operations Specialist, Product Relations will support the Manager, Product Relations in developing an optimal product configuration framework with manufacturing, distribution, and other supply chain functions, maintaining processes between Supply Chain Operations and Product Development to ensure the design framework and corresponding design decisions are implemented consistently and monitored for high-quality results.

Essential Responsibilities:

Support the Manager, Product Relations in collaborating with Product teams to create high-level physical product configurations for potential new products; understand and communicate operations costs and fulfillment timeline implication of number of units, scope and sequence, page counts, etc.
Maintain product records across operations technology stack (Salesforce, Netsuite, etc.) and third-party partners. Ensure that product hierarchy and attributes support all necessary business reporting. Enact enterprise standards and conventions for product configuration, mastery, and data integrity.
Act as subject matter expert regarding product configuration and customer experience related to supply chain operations workflows and capabilities.
Ensure that finished product files are available in time for supply chain functions and overall fulfillment readiness.
Work with operations, external vendors, and product teams to identify opportunities for process and cost efficiency.
Support the Manager, Product Relations in recommending a list of all physical items included in product to determine physical format of books and configuration of products, pricing, manufacturing and fulfillment standards, and understanding and communicating operations and production cost to ensure market readiness.
Responsible for item data processing needs of all departments (sales, marketing, product development, supply chain) while managing and performing data quality checks against standards assigned.
Create and manage adherence to product setup standards across all business systems including the creation and maintenance of BOMs (bill of material) and item data within systems for use by Sales (selling and contracts, samples), Marketing (samples and sample bags/boxes), Product Development (versions, substitutions, corrections needing new ISBNs), and Supply Chain (purchasing, vendor management, printing, assembly, sample orders, customer orders).
Work with the internal Implementation team and customers to help ensure an effective materials and entitlement onboarding process, as well as delivery issues, defective or replacement materials, or enrollment concerns for managed accounts between $1M-5M.
Communicate risks to and escalate issues to Amplify Supply Chain and senior leadership.
Comply with Amplify's diversity, equity, and inclusion goals for its employees and products.
Ensure all teammates, as well as cross-company team members, experience inclusion, are engaged in their projects, and feel psychological safety to bring their authentic and true selves to work.

Required Qualifications:

Bachelor's Degree or equivalent experience
1+ years of experience managing print production and/or materials kit production
3+ years of experience in project management
Excellent analytical and problem-solving skills with a keen attention to detail
Enthusiastic self-starter, ready to roll up your sleeves and dive into problem solving
Strong communication skills (written and verbal)
Experience delivering impeccable customer service to strategic customers
Intermediate Financial knowledge (e.g. calculating margin, ROI analysis)

Preferred Qualifications:

Supply chain and / or continuous improvement experience
Ability to think strategically and manage multiple competing priorities
Enthusiastic self-starter, ready to roll up your sleeves and dive into problem solving
Ability to think and react in a high energy and fast-paced environment
Passion for sharing findings and actionable insights
Collaborative and excited to work with many different teams across the company
Strong communication skills (written and verbal)
Experience in the field of education technology
Experience with project management tools (Smartsheets, JIRA, Lucidchart, etc.)
Adept with spreadsheets for capturing product and financial data

What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $78,000 - $83,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Original Job Description

Essential Responsibilities:

Support the Manager, Product Relations in collaborating with Product teams to create high-level physical product configurations for potential new products; understand and communicate operations costs and fulfillment timeline implication of number of units, scope and sequence, page counts, etc.
Maintain product records across operations technology stack (Salesforce, Netsuite, etc.) and third-party partners. Ensure that product hierarchy and attributes support all necessary business reporting. Enact enterprise standards and conventions for product configuration, mastery, and data integrity.
Act as subject matter expert regarding product configuration and customer experience related to supply chain operations workflows and capabilities.
Ensure that finished product files are available in time for supply chain functions and overall fulfillment readiness.
Work with operations, external vendors, and product teams to identify opportunities for process and cost efficiency.
Support the Manager, Product Relations in recommending a list of all physical items included in product to determine physical format of books and configuration of products, pricing, manufacturing and fulfillment standards, and understanding and communicating operations and production cost to ensure market readiness.
Responsible for item data processing needs of all departments (sales, marketing, product development, supply chain) while managing and performing data quality checks against standards assigned.
Create and manage adherence to product setup standards across all business systems including the creation and maintenance of BOMs (bill of material) and item data within systems for use by Sales (selling and contracts, samples), Marketing (samples and sample bags/boxes), Product Development (versions, substitutions, corrections needing new ISBNs), and Supply Chain (purchasing, vendor management, printing, assembly, sample orders, customer orders).
Work with the internal Implementation team and customers to help ensure an effective materials and entitlement onboarding process, as well as delivery issues, defective or replacement materials, or enrollment concerns for managed accounts between $1M-5M.
Communicate risks to and escalate issues to Amplify Supply Chain and senior leadership.
Comply with Amplify's diversity, equity, and inclusion goals for its employees and products.
Ensure all teammates, as well as cross-company team members, experience inclusion, are engaged in their projects, and feel psychological safety to bring their authentic and true selves to work.

Required Qualifications:

Bachelor's Degree or equivalent experience
1+ years of experience managing print production and/or materials kit production
3+ years of experience in project management
Excellent analytical and problem-solving skills with a keen attention to detail
Enthusiastic self-starter, ready to roll up your sleeves and dive into problem solving
Strong communication skills (written and verbal)
Experience delivering impeccable customer service to strategic customers
Intermediate Financial knowledge (e.g. calculating margin, ROI analysis)

Preferred Qualifications:

Supply chain and / or continuous improvement experience
Ability to think strategically and manage multiple competing priorities
Enthusiastic self-starter, ready to roll up your sleeves and dive into problem solving
Ability to think and react in a high energy and fast-paced environment
Passion for sharing findings and actionable insights
Collaborative and excited to work with many different teams across the company
Strong communication skills (written and verbal)
Experience in the field of education technology
Experience with project management tools (Smartsheets, JIRA, Lucidchart, etc.)
Adept with spreadsheets for capturing product and financial data

Amplify is an E-Verify participant.

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Edtech.com's Summary

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