Edtech.com's Summary

Scholastic is hiring a Part time Customer Service Representative II. The role involves engaging with customers and coworkers to resolve concerns and process orders related to Scholastic Education Solutions. The representative will utilize multiple customer relationship management programs, enter data, and provide product information while supporting internal and external customer needs.

Highlights

Engage customers and coworkers with empathy and patience to resolve inquiries.
Process orders, respond to emails, and research customer requests using CRM systems.
Enter data accurately into web-based applications and maintain customer information across systems.
Provide product information, samples, and catalogs to customers.
Required skills include excellent communication via phone, email, and webchat; strong data entry; multitasking; and problem-solving abilities.
Experience with Ring Central, Oracle, WOI, and/or Salesforce is a plus.
Willingness to sell Scholastic products and work department hours including some Saturdays and overtime.
Must be a team player with the ability to make decisions and use judgment in customer interactions.
Compensation range is $17.25 to $18.25 per hour.
Supports internal customers like Sales Reps and Sales Operations teams, along with external customers in the Scholastic Education Solutions department.

Part time Customer Service Representative II Full Description

Part time Customer Service Representative II

Jefferson City, Missouri

Part time

Job Description:

Engage customers and coworkers with empathy and patience.
Resolve customers concerns or questions relating to Scholastic Education Solutions – Customer Success Services. Our customers in this department consist of internal and external customers, including Sales Reps, customers, and Sales Operations teams.
Will process orders, answer emails and research internal and external customer requests.
Utilize various Customer Relationship Management programs to service customer needs.
Enter various types of data accurately and efficiently into web-based applications; process orders, make clarification calls to customers and communicate information in a clear and professional manner.
Provide information about products and provide samples or catalogs to customers.
Record customer information in multiple system locations for marketing and management team.
Other duties as assigned.

Qualifications

Ability to learn new skills quickly and retain information learned.
Excellent data entry and phone skills.
Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and webchat.
Excellent problem-solving abilities.
Must be able to multitask and utilize multiple systems at a time.
Must be willing to make decisions and use judgment in resolving customer problems.
Must have the ability and willingness to offer optimum customer experience in all circumstances.
Must be willing to sell Scholastic Products.
Willing to work hours within department hours of operations and overtime as needed including some Saturdays
Desire to be a team player.
Computer skills, including website navigation and usage, plus e-mail.
Experience with Ring Central, Oracle, WOI and/or Salesforce a plus.

Time Type:

Part time

Job Type:

Regular

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

Compensation Range:

Hourly Rate: 17.25 - 18.25

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

Original Job Description

Part time Customer Service Representative II

Jefferson City, Missouri

Part time

Job Description:

Engage customers and coworkers with empathy and patience.
Resolve customers concerns or questions relating to Scholastic Education Solutions – Customer Success Services. Our customers in this department consist of internal and external customers, including Sales Reps, customers, and Sales Operations teams.
Will process orders, answer emails and research internal and external customer requests.
Utilize various Customer Relationship Management programs to service customer needs.
Enter various types of data accurately and efficiently into web-based applications; process orders, make clarification calls to customers and communicate information in a clear and professional manner.
Provide information about products and provide samples or catalogs to customers.
Record customer information in multiple system locations for marketing and management team.
Other duties as assigned.

Qualifications

Ability to learn new skills quickly and retain information learned.
Excellent data entry and phone skills.
Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and webchat.
Excellent problem-solving abilities.
Must be able to multitask and utilize multiple systems at a time.
Must be willing to make decisions and use judgment in resolving customer problems.
Must have the ability and willingness to offer optimum customer experience in all circumstances.
Must be willing to sell Scholastic Products.
Willing to work hours within department hours of operations and overtime as needed including some Saturdays
Desire to be a team player.
Computer skills, including website navigation and usage, plus e-mail.
Experience with Ring Central, Oracle, WOI and/or Salesforce a plus.

Time Type:

Part time

Job Type:

Regular

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

Compensation Range:

Hourly Rate: 17.25 - 18.25

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Part time Customer Service Representative II

Edtech.com's Summary

Part time Customer Service Representative II Full Description

Job Description:

Qualifications

Time Type:

Job Type:

Job Family Group:

Location Region/State:

Compensation Range:

EEO Statement:

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