Edtech.com's Summary

The Pennsylvania State University is hiring a Part Time Information Technology Support Specialist. This temporary role involves providing technical support to students, faculty, and staff, managing and maintaining instructional technology in classrooms and labs, supporting campus events, and delivering end-user assistance while coordinating with the IT department and other campus units.

Highlights

Maintain and troubleshoot classroom and learning space technologies including computers and A/V control systems.
Design audio-visual integration solutions with IT team to enhance instructional environments.
Train students, faculty, staff, and external groups on technology equipment use, including student lab workers for event setups.
Manage technology inventory, documentation, installation, and life cycle planning for classrooms and event equipment.
Provide end-user technical support, including troubleshooting, ticketing, and team communication.
Support and manage technology for internal and external campus events, including setup, sound checks, live streaming, and equipment life-cycling.
Communicate technology issues and updates to the campus community and collaborate cross-departmentally to support university goals.
Follow university and information security policies, contribute to strategic and departmental planning, and incorporate accessibility principles into solutions.
Perform general administrative tasks including asset management, documentation, report production, and maintaining office and storage areas.
Associate's degree required with 1-3 years related experience; Bachelor's preferred. Experience with computer support, event management, and A/V systems is necessary.

Part Time - Information Technology Support Specialist Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Penn State Hazleton is seeking a temporary Information Technology Support Specialist to provide technical support to students, faculty, and staff, diagnose, research, and resolve user issues in a timely manner, and serve as the lead technology department point of contact for campus activities requiring technical support. Responsibilities of the position include managing and maintaining technology in classrooms and labs, providing support for events and activities, and delivering assistance to the campus technology end-users.

Anticipated 40 hours per week not to exceed 16 weeks.

The successful candidate will be responsible for the following:

Maintain and troubleshoot classroom and learning space instructional technologies including computers, A/V control systems, and components.
Work with members of the IT department to design solutions for audio-visual integration and technology to maintain a high-quality instructional environment.
Provide training to students, faculty, staff, and external groups on the use of technology equipment. In addition, provide training for student lab workers on setups for events.
Provide technology instructions in classrooms for ease of use.
Manage and maintain classroom and learning space technology inventory including the documentation of design, installation of components, and life cycle plan.
Report on problem areas and makes suggestions for future improvements.
Provide end-user troubleshooting and support by entering trouble tickets, identifying, and correcting problems, and communicating with other members of the IT team.
Manage and support technology used for internal and external campus events.
Direct the setup of portable equipment, schedule sound checks, and ensure that technology is in working order.
Utilize the University's tools for live streaming.
Prepare a life-cycling plan for event equipment.
Communicate to the campus community on technology issues and updates.
Work collaboratively with other departments to accomplish tasks and goals to aid in the university's mission and vision.
Understand and contribute to strategic planning, and department planning and follows University and information security policies and procedures.
Perform general administrative tasks, office, and closet cleanliness and upkeep, report production, maintenance of documentation, asset management and inventory, and ongoing task reports.
Understands accessibility and incorporates accessibility principles into solutions

Additional duties may include occasional evening and/or weekend hours to provide technology setup, support, and breakdown for campus activities.

Typical Education and Requirements:

Associate's degree required; Bachelor's degree preferred.
Plus 1-3 years of related experience.
Or an equivalent combination of education and experience.
Experience with computer support, event management, and AV experience

BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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Original Job Description