Edtech.com's Summary

University of Denver is hiring a Part-Time IT Help Center Support Technician. The technician staffs the IT Help Center front desk, helping students, faculty, and staff with password resets, device troubleshooting, and loaner equipment. Imaging and configuring Macs and PCs, running diagnostics, and mentoring new Help Center staff round out the back-of-house side of the role.

Highlights

Staff the IT Help Center front desk, providing in-person support to students, faculty, and staff.
Troubleshoot common hardware, software, and login issues.
Image and configure Macs and PCs for deployment using university tools.
Document tickets and resolutions in ServiceNow.
Prepare and manage loaner devices for distribution.
Mentor new Help Center staff under the Help Center Lead.
High school diploma or GED required; an associate's degree or IT imaging experience preferred.
Hourly range $20.00 - $23.00, limited to about 20 hours per week and 1,000 hours per year.

Part-Time IT Help Center Support Technician Full Description

Position Summary

As a part-time Help Center Support Specialist, you’ll be the friendly and knowledgeable face of the IT Help Center. You’ll work in person with students, faculty, and staff, assisting with technical support needs ranging from password resets to device troubleshooting and preparing loaner equipment. You’ll also support back-of-house operations, including imaging and configuring Macs and PCs, running diagnostics, and helping manage service center inventory. This position will perform related work as required or assigned and collaborate with the Help Center Phone Support and Help Center Field Support teams as needed.

This role requires a strong commitment to always maintaining customer privacy and data security, in line with company policies and compliance standards.

This role is ideal for someone who enjoys face-to-face support, is naturally curious, and thrives on solving problems with patience and professionalism.

This is a non-benefited position dependent on available funding and performance, not to exceed 1,000 hours in a calendar year.

Essential Functions

Provide in-person technical support to students, faculty, and staff at the IT Help Center front desk
Document tasks, resolutions, and updates in ServiceNow and assist with documenting support procedures and best practices
Troubleshoot and resolve common device issues including hardware, software, and login problems
Collaborate with Help Center and IT Customer Services team members to escalate or resolve complex issues
Issue and help onboard faculty and staff with new computers, including initial setup and orientation
Image and configure Macs and PCs for deployment using university tools and standards
Perform diagnostics and basic hardware/software repairs under supervision
Assist with managing and preparing loaner devices for distribution
Accept obsolete or surplus university devices for secure disposal or recycling
Take part in IT projects involving device deployment or support enhancements
Support walk-up (in-person) users as needed
Maintain a clean and organized workspace in the Help Center service area
Mentor new Help Center staff under the guidance of the Help Center Lead
Perform related work as required or assigned

Knowledge, Skills and Abilities

Participates as a member of the IT Customer Services department and Information Technology division.
Works collaboratively to resolve issues and provides a positive experience for the University community.
Friendly, patient, and service-minded
Comfortable working directly with people of varying technical skill levels
Proactive problem-solver with a curious mindset
Dependable and accountable in completing tasks accurately and on time
Works well in a team-oriented environment

Required Qualifications

High school diploma or GED
Experience in customer service, help desk, or technical support roles
Strong interpersonal and communication skills
Comfort working with Windows and macOS devices
Reliable, adaptable, and detail-oriented

Preferred Qualifications

Associate’s degree or equivalent work experience
Experience imaging or configuring computers in a managed IT environment
Familiarity with ticketing systems such as ServiceNow
Interest in technology troubleshooting and support
Previous experience in higher education or a walk-up tech support environment

Working Environment

The work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels.

The department is highly automated with attention paid to ergonomics and safety.

The unit is one of several working collaboratively and cooperatively in a team-based organization.

The position may require working irregular hours including both weekends and evenings.

The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.

Physical Activities

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:

Ability to sit in front of a computer for an extended period of time.
Stand, walk, sit, use hands to handle or feel objects, tools, or controls; climb stairs; balance; stoop; talk or hear; walk up flights of stairs,
The employee must occasionally lift and/or move up to 50 pounds.

Work Schedule:

Part-time work schedule of approximately 20 hours per week.
The position may require working irregular hours, including both weekends and evenings.

Application Deadline

Applications will be reviewed as they are received. For consideration, please submit your application materials by 11:55 p.m. (MST) September 7, 2026.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Hourly Range

The hourly range for this position is $20.00-$23.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference.

Please include the following documents with your application:

Resume
Cover Letter

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Original Job Description