Podium Education
Partner Success Manager
CRM
Salesforce
Edtech.com's Summary
Podium Education is hiring a Partner Success Manager. This role manages a portfolio of renewal partners, ensuring smooth term delivery and driving retention by coordinating workflows, tracking performance, and fostering partner satisfaction. The manager leads academic and strategic relationships, collaborates cross-functionally, and identifies expansion opportunities using data and advocacy tools.
Highlights
- Owns and manages relationships with a portfolio of renewal partners, setting long-term success strategies.
- Leads planning, communication, and coordination of key workflows and campaign launches each term.
- Maintains clear scopes of work and alignment to program structures.
- Tracks registration and engagement performance using CRM systems like Salesforce.
- Identifies risks and opportunities early to support renewal and expansion efforts.
- Collaborates cross-functionally with teams such as Partner Operations, Marketing, Enrollment, Sales, and Finance.
- Requires 3+ years of experience in customer success, account management, or higher education partnerships.
- Proficient in Salesforce or similar CRM tools and strong communication and time management skills.
- Beneficial experience includes registration, program planning, or academic delivery in edtech or higher education.
- Offers benefits including 401k, health insurance, unlimited PTO, mental health applications, therapy sessions, and upskilling opportunities.
Partner Success Manager Full Description
Partner Success Manager
Full time
Remote
Partner Success Manager
Location: Remote
Reports to: VP of Partner Success
Works closely with: Partner Operations Manager, Marketing, Enrollment, Sales/Growth Leads, Finance
Location: Remote
Reports to: VP of Partner Success
Works closely with: Partner Operations Manager, Marketing, Enrollment, Sales/Growth Leads, Finance
Who We Are
At Podium Education, we believe that a college degree should be a springboard to achieving the American Dream. Yet, American Higher Education is at a crossroads: half of college graduates end up underemployed, and unemployment rates for new college grads are the highest in generations. As a result, confidence in the investment in a college education has hit an all-time low. Our mission is to help solve this problem and change the lives of millions of students. We do this by partnering with colleges and companies to supercharge the undergraduate degree by providing students with the experience, career exposure, and skills to launch a great career. Podium serves a population of over 2,000,000 students across 100 of the largest and most well-known universities in the country, including Georgetown, UNC, Harvard, ASU, and Texas A&M.
Podium Education programs are offered as online courses within standard university semesters. Through Podium, students gain real-world experience while tackling projects from the world's most recognized brands, such as L’Oreal, Netflix, Shopify, Uber, Google, and Airbnb. Our flagship program is the Global Career Accelerator (here’s an example: https://www.globaltech.asu.edu/about).
Everything we do and how we measure our success is about impacting students’ lives: Student Experience - Customer NPS is better than Netflix, Apple, and Amazon. Student Access - Programs are for credit, count towards graduation, and are financial aid eligible. One-third of our students are first-generation to attend college. Student Outcomes - Two-thirds of students say Podium helped them achieve tangible career outcomes within six months (eg, “I got my first internship”). Over 90% report feeling more confidence and clarity in their career journey. Podium Education is a privately held growth stage company based in Austin, TX with prominent investors, including Sequoia Capital, Owl Ventures, Lumos Capital Group, Learn Capital, Lachy Groom, Goldcrest Capital, and Album VC.
About the Role
As a Partner Success Manager, you own both the day-to-day partner experience and the long-term direction of each partnership within a portfolio of renewal partners. Your focus is delivering a smooth, consistent experience each term by leveraging structured systems and scalable touchpoints that drive retention, partner satisfaction, and operational clarity.
You lead the academic and strategic relationship, bringing together the right teams to simplify complexity and deliver a seamless partner experience. You also play a key role in identifying and advancing growth opportunities.
A core part of the role is driving renewal readiness. You proactively identify risks, align on scope and commitments, and help partners clearly communicate impact within their institution through data, reporting, and advocacy tools.
This role is best suited for someone who thrives in cross-functional environments, communicates with clarity and structure, and uses data to drive strong partner outcomes.
Key Responsibilities
- Own a portfolio of renewal partners, managing the relationship and setting direction for long-term success
- Lead planning, key touchpoints, and ongoing partner communication
- Maintain clear scopes of work and ensure alignment to program structure
- Ensure smooth delivery each term by coordinating key workflows and supporting campaign launches
- Track registration and engagement performance and maintain accurate systems and data
- Monitor performance to identify risks and opportunities early
- Support renewal and expansion efforts, and step in to resolve issues and remove blockers
- Support partner outreach across campus stakeholders and help drive campus socialization efforts that increase awareness and enrollment
- Maintain clean systems and contribute to simple, scalable processes and documentation
Qualifications
- 3+ years of experience in customer success, account management, or higher education partnerships
- Experience managing scaled portfolios and delivering consistent partner outcomes
- Demonstrated ability to drive renewals and identify expansion opportunities
- Strong cross-functional collaborator, able to work effectively across teams
- Proficient in Salesforce or similar CRM systems
- Excellent time management and communication skills that are clear, consistent, and strategic
- Bonus: Experience with registration, program planning, or academic delivery in edtech or higher education
Benefits
- 401k, Health, Vision and Dental insurance packages
- Short term disability insurance
- Unlimited Paid Time Off
- Discounted Wellhub Membership
- Access to 3 Mental Health Applications
- One Medical Membership
- 8 Company-Paid for Therapy Sessions
- Free access to upskill through our Global Experiential Programs
- Excellent Birthing and Bonding Leave policies
- Sleep coach for post-partum and infant coaching
- Student and Partner focused half days every First Friday of the month
- Extremely talented and intelligent co-workers
- A massive impact on universities and the lives of others, every single day
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