Partner Success Specialist (Remote)

Edtech.com's Summary

Teaching Strategies, LLC is hiring a Partner Success Specialist. This role involves managing customer onboarding and implementation processes, delivering training, and ensuring customers realize the value of the company's educational solutions. The specialist will proactively support customer adoption, retention, and high-level communication throughout the customer journey.

Highlights

Provide white glove customer service to deliver an excellent onboarding experience.

Manage implementation and onboarding for new and renewing partners.

Deliver engaging trainings to ensure customer readiness to use products effectively.

Develop deep product knowledge to guide customers to value realization quickly.

Project manage client implementations using email, phone, and web tools, coordinating with internal teams.

Use data-driven approaches to monitor customer adoption and identify churn risks.

Conduct webinars and support post-sale account management through renewals.

Qualifications include 2-4 years customer success or account management experience, Bachelor's degree, Salesforce/CRM experience preferred.

Must have excellent communication, organizational, problem-solving, and presentation skills.

Competitive compensation and benefits package including equity program, health insurance, 401k match, flexible work environment, unlimited PTO, and professional development opportunities.

Partner Success Specialist (Remote) Full Description

Join a working team that is dedicated to the mission of the work we do!

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

Position Overview

The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.

Original Job Description

Join a working team that is dedicated to the mission of the work we do!

Position Overview

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Partner Success Specialist (Remote)

Edtech.com's Summary

Partner Success Specialist (Remote) Full Description

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