Edtech.com's Summary

Teaching Strategies, LLC is hiring a Partner Success Specialist--Tier 1 (Remote). The role involves managing implementation and onboarding of new and renewing partners while delivering exceptional customer service to ensure a seamless onboarding experience. The specialist drives customer adoption, conducts training, and collaborates with sales and internal teams to enhance client success and retention.

Highlights

Provide "White Glove" customer service ensuring excellent onboarding experiences
Manage implementation and onboarding for all new and renewing partners
Deliver engaging, comprehensive trainings and ensure customer readiness to go live
Project manage client implementations using email, phone, and web-based tools
Track implementation tasks and coordinate with internal staff to meet deadlines
Identify churn risks and develop strategies to increase customer retention
Collaborate with sales, support, and development teams to enhance product and customer experience
Experience with Salesforce or other CRM solutions highly desired
Requires 2-4 years of experience in Customer Support, Success, Onboarding/Implementation, or Account Management
Bachelor's Degree in business, education or related field required

Partner Success Specialist--Tier 1 (Remote) Full Description

Be a Part of our Team!

Join a working family that is dedicated to the mission of the work we do!

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

Position Overview

The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.

Original Job Description

Be a Part of our Team!

Join a working family that is dedicated to the mission of the work we do!

Position Overview

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Partner Success Specialist--Tier 1 (Remote)

Edtech.com's Summary

Partner Success Specialist--Tier 1 (Remote) Full Description

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