Edtech.com's Summary

Scholastic is hiring a Payment Representative III. The role involves managing credit card orders by generating tokens, redacting credit card numbers, handling exception reporting, researching orders using Oracle and AS400 systems, and providing customer support through inbound and outbound calls. The position ensures compliance with Payment Card Industry standards and supports internal communications with sales and customer service teams.

Highlights

Responsible for generating tokens and redacting credit card numbers for orders received via email, fax, and mail.
Assist in processing credit card exception reports and researching orders using Oracle, AS400, and web-based applications.
Handle inbound customer calls and make outbound calls for order clarifications.
Communicate internally with customer service agents and the St Charles Inside sales office.
Provide feedback to NSO management and perform additional duties as needed.
Required to abide by strict PCI Compliance and Security Guidelines.
Preferred skills include proficiency with Outlook, Excel, Word, Oracle, AS400, Demandware, and Salesforce.
Must have excellent written and oral communication skills, problem-solving abilities, and the capacity to multitask using multiple systems.
Customer service experience preferred and must pass a background check.
Compensation includes $18.50 per hour plus benefits for a full-time first shift position.

Payment Representative III Full Description

Job Description:

(1ST SHIFT) - FULL TIME - $18.50 PER HOUR + BENEFITS

This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment. All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements.

This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail. They will then be responsible for redacting the credit card number.
Will assist in processing credit card exception reporting.
Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs.
Will take incoming calls assisting customers with the credit card orders as well as make out bound clarification calls.
Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office.
Will provide feedback to the NSO management team and perform other duties as required.

Qualifications

Above average attendance preferred.
Ability to learn new skills quickly and retain information learned.
Confidentiality required.
Excellent written and oral communication skills with the ability to express thoughts clearly, know how to listen, and contribute to a team environment.
Excellent problem-solving abilities.
Must be able to multitask and utilize multiple systems at a time.
Must be willing to make decisions and use judgment in resolving customer problems.
Work independently with high degree of accuracy and attention to detail.
Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.
Computer skills, including website navigation and usage preferred.
Previous business phone etiquette is preferred.
Outlook, Excel and Word experience preferred.
Must pass background check.
Customer Service experience preferred.
Experience with Oracle and AS400 preferred.
Demandware/Salesforce Experience preferred.

Time Type:

Full time

Job Type:

Regular

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision

Original Job Description

Job Description:

(1ST SHIFT) - FULL TIME - $18.50 PER HOUR + BENEFITS

This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail. They will then be responsible for redacting the credit card number.
Will assist in processing credit card exception reporting.
Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs.
Will take incoming calls assisting customers with the credit card orders as well as make out bound clarification calls.
Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office.
Will provide feedback to the NSO management team and perform other duties as required.

Qualifications

Above average attendance preferred.
Ability to learn new skills quickly and retain information learned.
Confidentiality required.
Excellent written and oral communication skills with the ability to express thoughts clearly, know how to listen, and contribute to a team environment.
Excellent problem-solving abilities.
Must be able to multitask and utilize multiple systems at a time.
Must be willing to make decisions and use judgment in resolving customer problems.
Work independently with high degree of accuracy and attention to detail.
Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.
Computer skills, including website navigation and usage preferred.
Previous business phone etiquette is preferred.
Outlook, Excel and Word experience preferred.
Must pass background check.
Customer Service experience preferred.
Experience with Oracle and AS400 preferred.
Demandware/Salesforce Experience preferred.

Time Type:

Full time

Job Type:

Regular

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision

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Payment Representative III

Edtech.com's Summary

Payment Representative III Full Description

Job Description:

Qualifications

Time Type:

Job Type:

Job Family Group:

Location Region/State:

EEO Statement:

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