Edtech.com's Summary

Cornerstone OnDemand is hiring a People Business Coordinator to support its India People Advisory team on HR operations and employee experience. The role resolves employee queries through ServiceNow, manages onboarding through offboarding across the employee lifecycle, and coordinates business-facing HR requests between employees, managers, and advisors. It also tracks compliance with India labor law and reports on HR metrics to improve People processes.

Highlights

Manage and resolve employee queries through ServiceNow within defined SLAs
Categorize, track, and analyze tickets covering policy, process, payroll, and benefits
Support onboarding, internal movements, exit processes, and New Hire Orientation coordination
Coordinate business requests, employee cases, and critical conversations for People Advisors
Maintain accurate employee data across ServiceNow, HRIS, and related systems
Build reports on ticket volumes, resolution timelines, RTO adherence, and attrition metrics
Support Power BI dashboards to surface People-process insights
Uphold India-specific labor law compliance and maintain audit-ready documentation
Coordinate with Payroll, Benefits, and Compliance teams on issue resolution
Bring a bachelor's degree in HR or Business Administration plus 2-4 years in HR operations, shared services, or coordination roles

People Business Coordinator Full Description

Job Title: People Business Coordinator - India

Location: Hyderabad

Role Overview

The People Business Coordinator will support the India People Advisory team in delivering seamless HR operations and employee experience. This role will be heavily aligned with ticketing systems (ServiceNow), employee lifecycle management, and business-facing HR coordination.

You will act as a key enabler between employees, managers, and the People Advisory team, ensuring efficient query resolution, process execution, and data-driven support for HR initiatives across India.

In This Role You Will

1. ServiceNow & Employee Query Management

Manage and resolve employee queries through ServiceNow within defined SLAs.
Categorize, track, and analyze tickets (policy, process, payroll, benefits, etc.).
Ensure high-quality and consistent responses aligned with company policies.
Identify recurring themes and partner with the Advisory team for process improvements.

2. Employee Lifecycle Management

Support onboarding, internal movements, and exit processes.
Ensure timely documentation.
Track onboarding experience and support New Hire Orientation (NHO) coordination.
Ensure smooth offboarding including access revocation and compliance checkpoints.

3. Advisory & Business Coordination

Support People Advisors in managing business requests and employee cases.
Coordinate critical conversations, employee meetings, and follow-ups.
Assist in executing organizational changes, communication rollouts, and employee notifications.
Partner with managers for policy clarifications and basic people-related guidance.

4. Data, Reporting & Insights

Maintain accurate employee data across systems (ServiceNow, HRIS, etc.).
Generate reports on ticket volumes and resolution timelines.
Report on RTO adherence and attrition and onboarding metrics.
Support dashboards (Power BI) and provide insights to improve People processes.

5. Compliance & Policy Execution

Ensure adherence to India-specific labor laws and company policies.
Support implementation of policies such as RTO, transport guidelines, and employee undertakings.
Maintain audit-ready documentation and support internal/external audits.
Coordinate with Payroll, Benefits, and Compliance teams for issue resolution.

6. HR Programs & Initiatives

Support execution of key India People initiatives such as RTO tracking and reporting.
Support engagement activities and surveys (e.g., GPTW).
Support HR helpdesks (e.g., PF, benefits).
Assist in rolling out new tools, policies, and process improvements.
Drive employee experience through proactive coordination.

You've Got What It Takes If You Have

Bachelor's degree in HR, Business Administration, or related field.
2-4 years of experience in HR Operations / HR Shared Services / Coordination roles.
Strong experience working with ticketing tools like ServiceNow.
Good understanding of HR processes and India labor compliance.
Proficiency in MS Excel (data tracking, reporting).
Strong communication and stakeholder management skills.

Preferred Qualifications

Experience in a global organization or shared services model.
Exposure to HR analytics, dashboards, or automation initiatives.
Familiarity with tools like Power BI, Workday, or similar HRIS.
Knowledge or experience about EMEA policies will be a plus.

Key Competencies

High ownership and accountability.
Strong attention to detail and process orientation.
Customer-first mindset (employee experience focus).
Ability to manage multiple priorities in a fast-paced environment.
Collaboration with cross-functional teams.

Success Metrics

SLA adherence and resolution quality of ServiceNow tickets.
Reduction in repeat queries through process improvements.
Accuracy and timeliness of HR data and reporting.
Smooth execution of onboarding and exit processes.
Positive employee feedback on HR support.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. Cornerstone OnDemand is proud to be an EOE Protected Veterans/Disability workplace and an affirmative action employer. Applicants with a disability or special need requiring accommodation may contact [email protected].

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People Business Coordinator

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