Personal Computing Specialist III

Personal Computing Specialist III

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Please see Special Instructions for more details.

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

 Position Information 

Posting Number  | S06498P
Position Title  | Personal Computing Specialist III
Department  | Physics
Location  | Arlington
Position Status  | Full-time
Work Schedule  | Monday – Friday; 8:00am – 5:00pm
Salary  | Salary is commensurate based on qualifications and relevant experience up to $50,000
Pay Basis  | Monthly

Job Summary  | The Personal Computing Specialist III (PCS) provides advanced technical support to the Physics Department, managing hardware, software, security, and network issues across both PC and Mac platforms. This role involves configuration, installation, troubleshooting, and ongoing maintenance of computing devices, as well as collaborating with campus IT departments to ensure systems meet university standards. The PCS is responsible for managing departmental technology resources, addressing security concerns, evaluating new technologies, and ensuring compliance with university policies. The position serves as a key liaison between the department and various IT units on campus.

Essential Duties and Responsibilities  | Provide advanced tier II and III (2-3) support for faculty, staff, and students, addressing issues with desktops, laptops, tablets, mobile devices, and peripheral equipment (PC and Mac). Troubleshoot and resolve complex hardware, software, and network problems, ensuring efficient and effective solutions. Manage and maintain accurate records of all department computing resources, including hardware, software, and peripherals. Coordinate the tracking, transfer, surplus, and disposal of equipment, ensuring compliance with university inventory policies. Supervise one to two (1-2) student workers, providing guidance, training, and ensuring timely completion of assigned tasks. Monitor team performance and help coordinate workflow to ensure department computing needs are met. Maintain thorough and accurate documentation for all computing activities, including inventory updates, security protocols, and support resolutions. Ensure that records of equipment transfers and disposals follow the university reporting standards. Research and evaluate new hardware and software technologies, providing recommendations for upgrades and new purchases based on departmental needs and university requirements. Stay updated on technology trends and assess their potential integration into department systems. Serve as the liaison between the Physics Department and the Office of Information Technology (OIT) and other campus IT groups. Participate in relevant meetings and initiatives to align department technology practices with university-wide standards. Work with the Office of Information Security (ISO) to maintain compliance with campus-wide security protocols.
Minimum Qualifications  | Bachelor’s degree in Computer Science, Information Technology or other related field. Five (5) years of hands-on computing work experience or an equivalent mix of education and relevant experience in similar role.
Preferred Qualifications  | Seven (7) or more years of hands-on experience providing support for PC and Mac hardware, software, and operating systems (OS), ensuring up-to-date configurations and troubleshooting. Experienced in repairing PCs, printers, and resolving network connectivity issues to maintain seamless workflow and system performance. Familiar with university IT policies and understanding the unique academic technology needs of faculty, staff, and students.
Knowledge, Skills and Abilities  | Expert troubleshooting and diagnostic skills in hardware, software, and network issues. Proficient in SharePoint administration and managing Listserv distribution lists. Knowledgeable in security practices and compliance standards in a university environment. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical personnel. Knowledge of systems security protocols, data protection, privacy regulations, and PCI compliance. Skilled in troubleshooting issues and collaborating across IT functions for resolution. Professional ability to prioritize tasks, manage resources, and meet deadlines. Ability to complete all physical tasks as needed.
Other Requirements  | Ability to obtain required certifications as needed to meet organizational or manager requirements.
Workplace and Eligibility Conditions  | May work in all weather conditions.
Benefits Eligible  | Yes
Benefits at UTA  | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php

CBC Requirement  | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

EEO Statement  | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

University Information  | The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100.

This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations  | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

 
Posting Detail Information 

Number of Vacancies  | 1
Open Until Filled  |
Minimum Number of References Required  | 3
Maximum Number of References Accepted  | 3
Special Instructions to Applicants  | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019