Edtech.com's Summary

Covista is hiring a Processing Specialist to manage non-TIV funding on student accounts as a liaison between internal stakeholders and outside agencies. The role processes Direct Bill, VA, and accounts receivable transactions while working through student balance concerns with accuracy and responsiveness. Day-to-day work centers on payment posting, account reconciliation, and resolving discrepancies in line with compliance requirements.

Highlights

Process Direct Bill, VA, and accounts receivable transactions using the appropriate systems.
Post and apply payments in a high-volume transaction environment.
Reconcile student accounts and follow up proactively to resolve payment discrepancies.
Communicate with internal customers and external agencies by email, phone, Salesforce, and web conferencing.
Meet service level agreements and keep an annual quality assurance accuracy rating of 95% or above.
Complete required trainings that maintain access to vendor, federal agency, banking, and loan systems.
Bachelor's degree and 1+ year of customer service or related experience preferred, along with Microsoft Office and database skills.
Pay range of $17.15 to $24.18, adjusted for experience, training, and market factors.
Benefits include health, dental, vision, life, and disability insurance, a 401(k) with 6% employer match, 15 vacation days, and 12 paid holidays plus 2 floating holidays.
Hybrid schedule with four in-office days per week, Monday through Thursday.

Processing Specialist Full Description

Opportunity at a Glance

This position acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on student accounts. Our colleagues embody the Covista values and embrace synergies to create positive student outcomes and prompt account resolutions. This role is responsible for promoting student success through accurate and responsive processing of non-TIV aid and providing support to our internal customers and external agencies. Acts with our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities

Supports internal customers and external agencies with responsive and professional communication via email, phone, SalesForce, and web conferencing.
Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
High-volume transaction processing
Payment posting and application
Account reconciliation
Reviewing and resolving payment discrepancies
Maintaining accurate student account records
Following established policies and procedures
Meeting processing deadlines and quality standards
Demonstrates understanding of compliance and regulations.
Contributes ideas to improve workflow efficiency and supports process changes related to student account operations.
Demonstrates our Covista values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
Successfully completes various trainings to maintain access for vendors, federal agencies, banking and loan systems.
Collaborates with various Covista functions, applying a strong knowledge of military, finance, and higher education policies to assist in the resolution of student account concerns.
Actively participates in team meetings, special projects, and all other duties as assigned.
Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing.
Maintains service level agreements as determined by leadership
Maintains annual quality assurance accuracy rating of 95% and above
Communicates effectively with colleagues and leadership
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Bachelor's Degree Preferred
Outstanding customer service skills with minimum 1 year of customer service Preferred or related experience Preferred
Ability to work in a flexible remote environment
High level of interpersonal, communication, time management, and attention-to-detail skills
Demonstrated ability to research and resolve discrepancies while following established procedures.
Knowledge of higher education, military regulation, and/or accounts receivable experience preferred
Ability to work independently as well as function as part of a team
PC skills in Microsoft Office, various web-based applications and database software.
Excellent math and analytical skills.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $24.18. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday).

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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Processing Specialist

Edtech.com's Summary

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