Product Manager

At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country.

About Us
We’ve spent the last 20 years helping thousands of colleges and universities spend less time collecting data and more time learning from it. Watermark is a global, high-growth SaaS provider of assessment software for higher education institutions worldwide including the majority of the top 200 U.S. News & World Report colleges. There is a reason we’ve won EdTech’s Overall Higher EdTech Solution of the Year! In 2024, we celebrated being named a winner for The Edtech Breakthrough, The TITAN Business, and the Stevie Award. We’re just getting started! Our phenomenal team of people is at the heart of everything we do — we’d love to have you join us!

About the Role
The Product Manager leads one of Watermark's products or modules, defining a clear product strategy tied to the portfolio vision and driving sustained product growth and success. They serve as the go-to expert for their product and its market and take an ownership posture over delivery: unblocking the team, ensuring quality, and driving outcomes. Working with other product managers, designers, engineers, and subject matter experts, they apply user-centered design and iterative delivery principles to maximize value delivered.
Key Responsibilities
• Research competitive and alternative offerings, market trends, and domain developments; maintain a thorough understanding of product strengths and weaknesses across functional, technical, competitive, and customer dimensions
• Develop and communicate a product strategy and prioritized roadmap that aligns with business goals, portfolio vision, and resource constraints, balancing business, user, and technical needs including the business impact of technical debt
• Shape product requirements through close iteration with designers, engineers, and AI tools, refining fuzzy product ideas into well-structured briefs that the team can execute against with speed and clarity
• Develop business cases for new opportunities as directed by leadership
• Partner with cross-functional leaders to solve complex customer and business problems with high-quality solutions
• Ensure development teams account for legal, security, privacy, and compliance requirements in planning, design, and acceptance
• Own delivery outcomes for the product, serving in the backlog ownership role as needed; proactively unblock the team, review AI-assisted and human outputs for quality, and mitigate risks
• Evaluate and recommend AI-driven capabilities and workflows within the product, ensuring the team considers where AI can improve user outcomes and operational efficiency
• Collaborate on go-to-market planning and execution; ensure client-facing teams have the information, documentation, training, and resources they need
• Make recommendations on build-vs-partner decisions; manage partner integrations
• Maintain strong client relationships to inform decision-making and feedback cycles
• Track and report on key product metrics that inform success; drive decisions with data
• Mentor and develop junior team members, supporting onboarding and growth
• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Key Qualifications of the role
• 4+ years in SaaS product management or a closely related role (EdTech experience a plus)
• Bachelor's degree in business, computer science, or related field, or equivalent work experience
• Strong understanding of software development life cycles, iterative delivery frameworks, and the overall product life cycle
• Proficiency in business analysis, use case documentation, and requirements gathering
• Demonstrated ability to elicit cooperation across functions, including leadership, clients, and peer teams
• Working knowledge of AI/ML concepts and the ability to evaluate AI-powered product opportunities and operational efficiencies
• Basic technical literacy, including comfort reviewing code, technical designs, and AI-generated outputs
• Strong analytical, problem-solving, conflict-resolution, and presentation skills
• Ability to manage a heavy workload with multiple projects and frequent context switching
• Experience working with cross-functional groups across multiple geographies

Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $120K - $130K and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations.

At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.


About Watermark
Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.
For more information on Watermark, visit www.watermarkinsights.com.
Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.