ETS
Product Operations Associate
🇺🇸 Remote - Sacramento, CA
🕑 Full-Time
💰 $70K
💻 Operations
🗓️ July 16th, 2025
Edtech.com's Summary
ETS is hiring a Product Operations Associate to support the California Assessment System programs including CAASPP and ELPAC. The role involves managing product operations by coordinating testing cycles, facilitating stakeholder meetings, maintaining client and vendor relationships, and ensuring adherence to contractual requirements.
Highlights
- Support execution of product work plan objectives and collaborate with Functional Centers of Excellence to meet SLAs.
- Provide status updates on daily operations and execute against SLAs and KPIs under management guidance.
- Collect and track product-related expenditures and assist in controlling expenses to meet surplus targets.
- Document requirements and specifications; assist with User Acceptance and Operational testing cycles.
- Coordinate and facilitate stakeholder meetings and participate in technical discussions.
- Manage relationships with clients, subcontractors, and vendors in alignment with contract scope.
- Required skills include cross-functional teamwork, basic proficiency in Jira, Microsoft Office, and understanding of software development/IT processes.
- Must have excellent communication skills and the ability to gather data to inform leadership decisions.
- Required qualifications include a Bachelor’s degree or equivalent and 2+ years in administrative or project management support.
- Expected base compensation is $70,000 plus benefits.
Product Operations Associate Full Description
Product Operations Associate
- Job Level : Any
- Level of Education : BA/BS
- Job Type : Full-Time/Regular
- Date Updated : 07/16/2025
- Years of Experience : Not Applicable
- Will this position have direct reports? : false
Job Description
About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Position Summary
ETS is the state testing contractor for the California Assessment System which includes the California Assessment of Student Performance and Progress (CAASPP) and the English Language Proficiency Assessment for California (ELPAC). The Product Operations Associate directly contributes to product success. The position will have responsibility for a variety of tasks supporting cycles of internal and client testing (User Acceptance Testing and Operational Trials) prior to systems releases each year. This role works with our operations team in support of the ongoing technology services required to administer the CAASPP and ELPAC programs. Responsibilities include documenting requirements and specifications; assisting with the activities associated with user acceptance testing and operational testing; coordinating/facilitating stakeholder meetings end-to-end; managing client, subcontractor, and vendor relationships; understanding operational processes and facilitating Operations calls; participating in technical discussions; taking meeting notes; and other general tasks. Quick thinking, the ability to absorb knowledge quickly, and organizational skills are valued skillsets for this position. An in-depth understanding of the contractual scope of work, and a proactive mindset to execute against requirements is critical.
Responsibilities
End-to-End Product Management & Delivery?
- Supports execution against the product work plan objectives for assigned product
- Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
- Supports identification of product delivery improvement areas
- Communicates and collaborates with FCEs / vendors / partners clearly and effectively
Contract/SLA Fulfillment?
- Provides status updates on day-to-day operations
- Executes against SLA’s and KPI’s under the guidance of Product Operations Manager
Financial Management
- Collects data to help track all product-related expenditures against budget
- Supports attainment of surplus targets by controlling expenses
- Adheres to ethical standards and comply with the laws and regulations applicable to the job function
Experience and Skills
Required Skills
- Ability to work with cross-functional teams
- Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s
- Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations
- Demonstrated understanding of product operational needs
- Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making
- Basic proficiency in Jira Ability to work effectively on a team that has members who are co-located and work at other sites
- Excellent written and verbal reasoning and communication skills
- Ability to cultivate meaningful relationships with the clients, internal ETS teams, and vendors, while effectively and appropriately representing ETS
- Ability to gather information and present to leadership to help inform decisions that need to be made, especially when tracking down operational issues
- Proven experience to successfully follow through on all client issues Basic proficiency in the Microsoft Office Suite of tools
- Familiar with software development/IT processes at a high level
- Ideally has interest or experience in data reporting or business intelligence
- Well organized; attention to detail; analytical and inquisitive nature (i.e. problem solver)
- Preferably located in the Sacramento, California area for occasional in-person collaboration with Sacramento-based ETS staff and client (CDE) staff.
Education, Certifications, or Special Licenses
- A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
Relevant Years of Experience Required
- 2+ years of experience in administrative or project management support
The expected base compensation for this role is $70,000 + benefits. This compensation will depend on the successful candidate's profile
#LI-MM1
#LI-REMOTE
ETS is mission driven and action oriented
- We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
- We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
- As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
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