Frontline Education
Professional Services Consultant 2 - SPM
🇺🇸
Remote - US
🕑
Full-Time
💰
$60K - $75K
💻
Consulting
🗓️
April 30th, 2026
K-12
SaaS
Edtech.com's Summary
Frontline Education is hiring a Professional Services Consultant 2 - SPM. This role involves leading client implementations from kickoff through completion, partnering with school districts to configure and align Frontline's software solutions to their workflows, and providing training and ongoing support to ensure successful adoption and improved efficiency.
Highlights
- Lead client software implementations, guiding discovery, requirements gathering, configuration, testing, and training.
- Translate complex client workflows into effective system setups including permissions and integrations.
- Manage project scope, expectations, and communication to keep implementations on track.
- Deliver virtual trainings, webinars, and certification courses to clients.
- Provide post-implementation support and define next steps with clients.
- Mentor newer team members and contribute to process improvements within the team.
- Experience required in SaaS implementations, client-facing roles, and understanding complex workflows.
- Familiarity with K-12 education environments or related industries is beneficial.
- Strong communication, organizational skills, and ability to manage multiple client relationships simultaneously.
- Compensation includes a base salary range of $60,000 to $75,000, bonus opportunities, and 401(k) matching.
Professional Services Consultant 2 - SPM Full Description
Professional Services Consultant 2 - SPM
Location: United States
Description
Professional Services Consultant 2 - SPM
Location Remote US
How you’ll contribute to our mission
As a Professional Services Consultant, you will play a key role in helping school districts successfully adopt and realize the value of Frontline’s solutions. You’ll partner closely with clients to guide them through implementation, ensuring their systems are thoughtfully configured and aligned to the way they work.
This role blends problem-solving, relationship building, and a deep understanding of how technology can support educators and administrators. Your work helps districts operate more effectively so they can focus on what matters most: supporting students and their communities.
How you’ll drive success
You will lead client implementations from kickoff through completion, creating a structured and supportive experience that builds trust and confidence.
• Guide clients through discovery, requirements gathering, system configuration, testing, and training
• Translate client workflows into effective system setups, including business processes, permissions, and integrations
• Keep projects on track by aligning expectations, managing scope, and communicating progress clearly
• Analyze client needs and recommend thoughtful approaches that improve efficiency and long-term outcomes
• Serve as a trusted partner when navigating complex challenges or escalations
• Facilitate conversations around integrations, including single sign-on and third-party systems
• Deliver engaging virtual sessions, including trainings, webinars, and certification courses
• Support post-implementation services by leading discovery conversations and defining next steps
• Contribute to internal improvements by sharing insights, refining processes, and strengthening team knowledge
• Mentor and support newer team members, helping build confidence and consistency across the group
• Stay current on product updates and continuously expand your understanding of evolving capabilities
• Translate client workflows into effective system setups, including business processes, permissions, and integrations
• Keep projects on track by aligning expectations, managing scope, and communicating progress clearly
• Analyze client needs and recommend thoughtful approaches that improve efficiency and long-term outcomes
• Serve as a trusted partner when navigating complex challenges or escalations
• Facilitate conversations around integrations, including single sign-on and third-party systems
• Deliver engaging virtual sessions, including trainings, webinars, and certification courses
• Support post-implementation services by leading discovery conversations and defining next steps
• Contribute to internal improvements by sharing insights, refining processes, and strengthening team knowledge
• Mentor and support newer team members, helping build confidence and consistency across the group
• Stay current on product updates and continuously expand your understanding of evolving capabilities
What you bring to help us grow
• Experience guiding customers through software implementation or similar client-facing work in a SaaS environment
• Ability to understand complex workflows and translate them into practical, effective solutions
• Strong communication skills, with a talent for asking thoughtful questions and building shared understanding
• Confidence working independently while also contributing to a collaborative team environment
• Comfort navigating change and helping others adopt new systems and processes
• Experience managing multiple priorities and client relationships at once
• Familiarity with K-12 education environments or related industries is helpful
• A proactive mindset that looks for opportunities to improve both client outcomes and internal ways of working
• Ability to understand complex workflows and translate them into practical, effective solutions
• Strong communication skills, with a talent for asking thoughtful questions and building shared understanding
• Confidence working independently while also contributing to a collaborative team environment
• Comfort navigating change and helping others adopt new systems and processes
• Experience managing multiple priorities and client relationships at once
• Familiarity with K-12 education environments or related industries is helpful
• A proactive mindset that looks for opportunities to improve both client outcomes and internal ways of working
What you’ll need to thrive
• A thoughtful, solutions-oriented approach to problem-solving
• Curiosity and a willingness to continuously learn and adapt as tools and client needs evolve
• Strong organizational habits that keep projects moving forward smoothly
• Confidence in navigating ambiguity and finding clarity in complex situations
• A collaborative spirit that values shared success and open communication
• Comfort using technology to streamline work and enhance client experiences
• Willingness to travel up to 30 percent as needed to support client engagements
• Curiosity and a willingness to continuously learn and adapt as tools and client needs evolve
• Strong organizational habits that keep projects moving forward smoothly
• Confidence in navigating ambiguity and finding clarity in complex situations
• A collaborative spirit that values shared success and open communication
• Comfort using technology to streamline work and enhance client experiences
• Willingness to travel up to 30 percent as needed to support client engagements
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
How We Support Growth, Balance, and Well-Being
• Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
• Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
• Volunteer Time Off: Paid time to give back and support causes that matter to you.
• Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
• Our Philosophy: We believe time away from work helps you bring your best self to it.
• Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
• Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
• Volunteer Time Off: Paid time to give back and support causes that matter to you.
• Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
• Our Philosophy: We believe time away from work helps you bring your best self to it.
Continuous Learning and Growth
• World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
• Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
• AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
• Tuition Reimbursement: Invest in formal education to advance your skills and career.
• Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.
• World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
• Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
• AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
• Tuition Reimbursement: Invest in formal education to advance your skills and career.
• Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.
Health, Happiness, and Purpose
• Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
• Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
• Comprehensive Benefits: Health and financial benefits that support your happiness and future.
• A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.
• Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
• Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
• Comprehensive Benefits: Health and financial benefits that support your happiness and future.
• A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.
Compensation & Benefits
Frontline offers a competitive compensation package that includes base salary range of $60-75,000.00, bonus opportunities, and a 401(k) match. Team members benefit from personalized time off, tuition reimbursement for eligible coursework, and a supportive environment that encourages growth and career development.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that may include photo capture and transcription features to support consistent evaluation and record-keeping. These materials are used only by our hiring team, stored securely, and never shared outside the hiring process. Candidates may opt out of transcription by notifying their recruiter. All information is handled in accordance with applicable data privacy laws.
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