Professional Services Consultant III

Professional Services Consultant III

• Lead, own and manage client implementations and lead requirements gathering, business analysis, system configuration, testing and training.  
  
  
• System Expertise: Leveraging in-depth knowledge of financial systems, you’ll recommend and configure solutions that best address client needs. Responsible for the delivery and development of client deliverables and business process documentation.  
  
  
• Training & Support: You will develop and deliver comprehensive training programs for end users and internal team members, ensuring they can leverage the system effectively.  
  
  
• Strong understanding of cloud-first environment and integration workflows.  
  
  
• Create an improved reporting strategy for ERP clients and team with the Technical Report Specialist to help accelerate reporting solutions.  
  
  
• Conduct workshops, interviews, and develop surveys to understand client needs related to workflows, security roles and rights and translate them into functional specifications.  
  
  
• Collaborate with clients: You will work closely with client’s finance teams to understand their current processes, pain points, and desired outcomes. Provide best practice recommendations based on these sessions based on product capabilities and identified business process workflows.  
  
  
• System Configuration: Collaborate with Data Management team to configure, update, and customize the ERP system to meet the district’s specific requirements. This can range from setting up workflows, scoping report requirements, developing scripts to extract and analyze data, and scoping integrations with other systems.  
  
  
• Working closely with the Product team to identify inefficiencies with the ERP application and write user stories, to reflect the deficiencies that are impacting the client operations.  
  
  
• Identify and automated solutions for manual processes while partnering with Data Management and Product teams for solutions.  
  
  
• Support client implementations and lead requirements gathering, business analysis, system configuration, and testing.  
  
  
• System Expertise: Leveraging your in-depth knowledge of financial systems, you will recommend and configure solutions that best address client needs. Responsible for the delivery of client deliverables and business process documentation.  
  
  
• As part of an implementation team assist project manager in keeping deliverables on time.  
  
  
• Experience with change management and proactively address customer concerns and resistance to change.  
  
  
• Work on strategies for user adoption and ensure a smooth transition to leveraging a new or implemented ERP system.  
  
  
• Assist with client implementations and lead requirements gathering, business analysis, system configuration, testing, and training.  
  
  
• Develop a full understanding of the Frontline ERP data structure and how that related to data needs for importing, exporting, reporting, and integrations.  
  
  
• Set up and configure client’s workflows (business processes), security roles and rights, etc. per requirements.  
  
  
• Understand and get involved in the architecture of an end-to-end implementation with a focus on the Finance and Payroll module including data gathering, data mapping, and integrations.  
  
  
• Provide feedback to Product on existing product, based on efficiency gains and customer needs.  
  
  
• Determine needs for automation and verification scripts to reduce implementation timelines.  
  
  
• Lead, own and manage the functional and technical aspects of client implementations and lead requirements gathering, business analysis, system configuration, testing, and training.  
  
  
• Extract, analyze and assess client business needs and workflows: make consultative recommendations.  
  
  
• Recommend best practices to clients based on product capabilities and business process workflows.  
  
  
• Handle escalations and tough, complex client data challenges.  
  
  
• Gain cross training and self-paced study knowledge using the Learning Management System quickly to get a good understanding of front end and back-end ERP data structures.  
  
  
• Participate in internal initiatives to build efficiencies, team knowledge, and increase customer satisfaction.  
  
  
• Maintain an average productive UTE target of 70%.  
  
  
• Skilled in facilitating change management, providing guidance to organization leaders rolling out a new system and process.  
  
  
• Handle escalations and tough, complex client data and business process problems.  
  
  
• Understand Frontline’s core values, pillars and corporate/department goals 
  
  
• Gain K12 industry experience as it pertains to Frontline Education & our software solutions.  
  
  

• SQL, Postgres and/or DB4 development skills (Joins, Aggregate Functions, Subqueries, Data Manipulation, Query Optimization, Database design concepts and Data Analysis)  
  
  
• Understand and managed data mapping and data rules.  
  
  
• Report scoping and development experience with a recognized reporting tool set preferably Jaspersoft (iReports/Studio, Domains, Ad-Hoc Views and Dashboards)  
  
  
• Working knowledge of Secure File Transfer Protocol (SFTP) for file exchange and data validation.  
  
  
• Prior K12 or Higher Education experience (preferred).  
  
  
• Deep understanding of ERP Systems: While not needing to be an ERP expert must have strong understanding of financial operations as well as database structures that support a Finance front end, preferably in the K-12 segment.  
  
  
• Skilled in facilitating change management, providing guidance to organization leaders rolling out a new system and process.  
  
  

• Bachelor’s degree in finance, Accounting, or related field.  
  
  
• 5+ years of prior experience working in a SaaS based company.  
  
  
• 5 – 10 years’ experience in a customer-facing role, preferably as a support analyst or consultant for ERP Financial and Payroll modules.  
  
  
• Proven experience supporting or designing financial systems.  
  
  
• Strong understanding of accounting principles and financials processes.  
  
  
• Strong analytical skills, data management and reporting capabilities.  
  
  
• Excel skills (Conditional Formatting, Macros, Pivot Tables, Data Validation, Filters, VLOOKUP, Power Query, Formulas, and Functions).  
  
  
• Excellent communication and interpersonal skills.  
  
  
• Strong attention to detail and accuracy.  
  
  
• Proven experience writing functional documentation, test scripts, and configuration documentation.  
  
  
• Available to travel at least 25% of the time for client travel in TX.  
  
  
• Previous experience successfully managing large, complex multiple clients simultaneously with minimal supervision.  
  
  
• Strong knowledge of importing and exporting tools.  
  
  
• Proven requirements gathering skill sets as well as communication with customers and internal stakeholder for business process configuration, large data analysis, data validation, query specification, and reporting specifications.  
  
  Our Mission, Our People, Our Purpose
  At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
  
  

• Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
• Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
• Volunteer Time Off: Paid time to give back and support causes that matter to you.
• Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
• Our Philosophy: We believe time away from work helps you bring your best self to it.

• World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
• Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
• AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
• Tuition Reimbursement: Invest in formal education to advance your skills and career.
• Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.

• Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
• Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
• Comprehensive Benefits: Health and financial benefits that support your happiness and future.
• A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.

• Competitive base salary $95-100K aligned with internal equity and market benchmarks.
• Bonus eligibility aligned to company and individual performance (where applicable to the role level).
• 401(k) plan with company match.
• Comprehensive national healthcare coverage and other health and wellness benefits.
• Personalized PTO, paid sick time, volunteer time off, and ten paid holidays.
• Tuition reimbursement and access to ongoing learning opportunities to support your growth and development.